MB

Matt Brunner

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(254 reviews)
74

Verified Customer
Spirit Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2024
verified customerVerified Customer
10
Category: Service
F150 dash vents corrected
Dash vents weren't switch like they were supposed to.
Problem identified and resolved in one visit,
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/31/2024 06:11 PM

We're glad to hear that your issue with the dash vents was identified and resolved in a single visit. It’s always nice when things go smoothly—like a fresh oil change! If you ever have more concerns or questions, don’t hesitate to reach out. Happy driving!

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2024
verified customerVerified Customer
10
Category: Service
Timely and professional
Excellent communication and service.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/30/2024 01:42 PM

We appreciate your kudos for our communication and service! Thank you for sharing your experience with us. If there's anything else we can assist you with, just give us a shout. We’re here to keep that excellent service rolling!

Employees worked with

JL
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JAY L.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2024
verified customerVerified Customer
10
Category: Service
Car repair
Matt was very polite and knowledgeable. He explained everything very well and made sure I had a vehicle to use while the repair was being done on mine.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/28/2024 12:01 PM

Thanks for the great review, Jay! We appreciate the shout-out for Matt! It sounds like he really went above and beyond to keep you informed and on the road while your vehicle was being repaired. We're proud to have team members who can turn what could be a stressful experience into a smooth ride! If you ever need anything else, we're here to help. Safe travels out there!

Employees worked with

AP
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ALAN P.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2024
verified customerVerified Customer
9
Category: Service
CAMERAS
ON TIME, GOOD WORK
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/24/2024 07:28 AM

We're delighted to hear that you had a positive experience with us, Alan! Being punctual and delivering high-quality work is always our goal. Thank you for taking the time to share your feedback, and we look forward to serving you again in the future.

Employees worked with

DW
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DONNIE W.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2024
verified customerVerified Customer
10
Category: Service
Very professional service
Got me in quickly and fixed the problem.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/22/2024 07:29 PM

Hi, Donnie! We are thrilled that we were able to get you back on the road quickly and solve the issue. Thank you for choosing us to take care of your vehicle, and we hope to see you again in the future!

Employees worked with

Verified Customer
Medical Lake, WA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/14/2024
verified customerVerified Customer
8
Category: Service
Routine oil change
Our appointment for a routine oil change was scheduled for 0930. Our vehicle wasn't returned to us until 1140. 2 hrs and ten minutes seems excessive for something as simple as a oil change.
Employees worked with

JH
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JENNIFER H.
Walla Walla, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2024
verified customerVerified Customer
10
Category: Service
Recall and oil change
Since I was coming from out of town and would have to wait at Ford, I decided to get my oil changed as well. Everything was done within the time frame given. I had questions about the brake noise that we had looked at late in 2022. The service tech stated that Ford is still looking at a fix for it. He was very helpful in explaining it to me. Hopefully Ford Corp has a fix soon!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/12/2024 01:30 PM

Hi, Jennifer! We're so glad to hear that your oil change was completed within the given time frame and that the service tech was helpful in addressing your concerns about the brake noise. We always strive to provide efficient and informative service, even for out-of-town customers. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

Verified Customer
Kellogg, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2024
verified customerVerified Customer
10
Category: Service
F150 Cam phasers
Great work and communication.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/10/2024 02:44 PM

We're thrilled to hear that you were pleased with the work and communication during your visit. At Mike White Ford of Coeur d'Alene, we strive to ensure clear and effective communication throughout the entire process. Thank you for entrusting us with your automotive needs, and we hope to see you again for any future needs.

Employees worked with

CT
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CORY T.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2024
verified customerVerified Customer
10
Category: Service
Great as always
Friendly guys short and sweet can’t ask for more that’s why I keep coming back
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/28/2024 05:18 PM

We love having you come back, Cory! Short, sweet, and friendly are definitely our aims. Thanks for your ongoing support. We'll keep delivering the same great service to make sure you always leave happy.

Employees worked with

JD
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JOHN D.
Dalton Gardens, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2024
verified customerVerified Customer
9
Category: Service
good guys at Mike White Ford
by far the best salesman experience from Mark, he definitely went above and beyond with our purchase on an Escape Titanium from the used lot
I would do it again, the rest of the crew were equally good.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/24/2024 04:48 PM

Thank you, John! We're delighted to hear that Mark provided you with an exceptional sales experience and went above and beyond to assist you in the purchase of your Escape Titanium. We look forward to the opportunity to assist you again in the future! Enjoy the drive!

Employees worked with

EE
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EDWARD E.
Boise, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2024
verified customerVerified Customer
10
Category: Service
Oil change & key fob program
Efficient & courteous
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/19/2024 05:41 PM

We're thrilled to hear about your positive experience with us, Edward! Our team takes pride in providing efficient and courteous service to all our customers. Thank you for choosing Mike White Ford of Coeur d'Alene, and we look forward to seeing you again in the future!

Employees worked with

MK
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MICHAEL K.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2024
verified customerVerified Customer
10
Category: Service
Fast Friendly Service
My Rangers Right Front tire developed a slow leak. I called early morning and was told that due to their service schedule they were backlogged, but I could bring the truck in, and that it may take 3 or more hours before they could get to it. I was very pleased that they could fit my truck in. I had the truck back in less than 4 hours. I am very happy that is all it took. They went the extra mile to meet my needs. Thank You
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/18/2024 05:00 PM

We're delighted to hear that we were able to promptly address the slow leak in your Ranger's right front tire, Michael. Our team always strives to accommodate our customers' needs, even during busy service schedules. Thank you for taking the time to share your positive experience, and we look forward to being of assistance in the future.

Employees worked with

Verified Customer
Harrison, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2024
verified customerVerified Customer
10
Category: Service
Very pleasant
We both enjoyed working with Mark. He worked with us to find & understand what we were looking for in a vehicle. We test drove 3 different Bronco’s. When the 2022 Bronco Sport with low mileage, looked new, arrived on the lot, we test drove it & decided to purchase! Through the whole process of our purchase, everyone at the dealership were caring, friendly & thorough. Finally we drove to Missoula & back, the performance was great & the gas mileage was over 26mpg! We love it! Thanks again.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 06/25/2024 08:36 AM

We're thrilled to hear that Mark provided such exceptional service and helped you find the perfect vehicle to meet your needs. It's fantastic to know that you had a great experience with our team and that you're enjoying your new 2022 Bronco Sport. Thank you for choosing us, and we're delighted that the vehicle is exceeding your expectations. Should you need anything else in the future, don't hesitate to reach out. Safe travels in your new Bronco Sport!

Employees worked with

VG
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VAUGHN G.
Coeur D Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/08/2024
verified customerVerified Customer
8
Category: Service
Problem Solving on ignition
Ok so in all totality I give them a 4. What they did for us and the cost I was pleasantly surprised so that to me was worth a 5. Follow up calls though never happened when was told they would be. Because of days off ball was dropped between other people at the Managers desk. So the communication was very lacking. If you say you’re going to follow up with a phone call please do. Don’t leave us guessing or have to call in more than once to get the information we were told was forthcoming. Just some advice from someone in Industrial Sales for over 30 years. It’s ok to say I don’t know yet, keep the communication lines open.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 06/08/2024 04:47 PM

We appreciate your detailed feedback, Vaughn. It's great to hear that you were pleasantly surprised by the service and cost you received. However, we understand the importance of consistent communication, and we apologize for the dropped ball in that aspect. Your advice is well-received, and we will strive to improve our follow-up procedures to ensure better communication in the future. Thank you for sharing your experience with us as someone with extensive experience in sales. Your insights are valuable, and we'll work to do better.

Employees worked with

Verified Customer
Newman Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2024
verified customerVerified Customer
10
Category: Service
Transmission
Good job
Katrina S. from Mike White Ford of Coeur d'Alene responded on 06/06/2024 12:51 PM

Thank you for the awesome 5-star review! We're thrilled to hear that you had a great experience with us. If there's anything else we can do for you, just let us know. We appreciate your support and look forward to seeing you again in the future!

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/05/2024
verified customerVerified Customer
5
Category: Service
Third time is not a charm
Mike White staff was very professional as always. My issue is that a repair to the oil pan assembly is being done for the third time on my 2015 F 150 which has only 63K miles on it. I was told that a recent technical bulletin from Ford indicated that the repair of the leaking oil pan assembly requires a replacement of the valve covers which was not done during the first two repairs, both of which cost something in the neighborhood of $900 to be followed by this third repair which is quoted at over $3,000. I was told by staff that Ford needs to hear about this and was given the number to call. The customer relations staff I visited simply relayed to me that my 7year/70,000 warranty was expired. I understand this issue is likely a Ford Motor rather than Mike White, but someone should have some accountability for nearly $5000 in repair costs to fix the same leaking oil pan.
To top it off, the quote had a $100 inspection fee tacked onto the $3,000+ quote to fix.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 06/05/2024 11:37 AM

Thank you for your honest review. We sincerely apologize for the experience you had at our dealership. Your feedback is important to us, and we take your concerns very seriously. Your safety and satisfaction are our top priorities and we are sorry we missed the mark. We would appreciate the opportunity to investigate this matter further and address the issues you encountered. Could you please provide us with your contact information so that we can reach out to you directly? We want to make sure that we can rectify the situation and ensure that this type of experience does not happen again in the future. Again, we apologize for any inconvenience caused and appreciate your patience. Your feedback helps us improve and deliver better service. We look forward to hearing from you soon.

Employees worked with

AP
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ANJELIQUE P.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2024
verified customerVerified Customer
10
Category: Service
excellent service
prompt, thorough and curtious service
Katrina S. from Mike White Ford of Coeur d'Alene responded on 05/21/2024 06:32 AM

Hi, Anjelique! We're delighted to hear about your positive experience with our team! Providing prompt, thorough, and courteous service is what we strive for with every customer. Thank you for taking the time to share your feedback, we appreciate your support!

Employees worked with

VK
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VICTORIA K.
Tekoa, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2024
verified customerVerified Customer
10
Category: Service
Matt
Matt in the service department was amazing! He delt with my warranty company and got me the best possible outcome. They also did the repairs in record time for me. I am very happy with all of the service department. And will definitely recommend them.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 05/20/2024 05:51 PM

Thank you for your feedback, Victoria! We're thrilled to hear about your exceptional experience with Matt in our service department. It's good to know that he went above and beyond to handle your warranty claim and ensure a swift resolution. Thank you for recommending us – we truly appreciate your support!

Employees worked with

PM
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PATRICIA M.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2024
verified customerVerified Customer
9
Category: Service
Service
They were pleasant and fast as to get checked in also calling to give you update on your vehicle
Katrina S. from Mike White Ford of Coeur d'Alene responded on 05/10/2024 12:07 PM

We're thrilled to hear that you had a pleasant and efficient experience with us, Patricia! Providing fast and attentive service is always a top priority for us, and we're glad to hear we hit the mark. Thank you for taking the time to share your positive feedback, and we look forward to serving you again in the future.

Employees worked with

TO
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THOMAS O.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2024
verified customerVerified Customer
10
Category: Service
Explorer
We had issues for the explorer not running good enough to take out the road. Had it towed to Mike White Ford without an appointment and the got it taken care of within a couple days. Also delivered back to our home in the morning my wife needed it for work
Katrina S. from Mike White Ford of Coeur d'Alene responded on 04/27/2024 10:16 AM

Thank you, Thomas! We're thrilled to hear that we were able to swiftly resolve the issues with your Explorer and have it back on the road promptly. Providing convenience and efficient service is a top priority for us, and we're glad we could deliver on that. Thank you for choosing Mike White Ford for your vehicle needs. We look forward to serving you again in the future.

Employees worked with
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