Kevyn Erbe

02/18/2023

Verified Customer

Category: Service

5 Star Service

I'm an Escape owner but was treated as if I owned the most expensive luxury car. Great people.

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/22/2023 03:56 PM

Don, thank you for the kind review. We're pretty fond of Escapes here - but even more fond of the excellent guests who give us the opportunity to serve them! Thank you for choosing Mike White Ford!

Employees worked with

WILLIAM S.

Coeur D'Alene, ID

02/17/2023

Verified Customer

Category: Service

Tail Gate Repair

Recently had the tail gare repaired to prevent its opening while driving. When reading the summary of services after picking it up, the covered repair was far more detailed than I had imagined. The Mike White team did an exceptional job in replacing all the components necessary to assure that the tail gate will not fail while in use. Along with an oil and filter, tire rotation with brake check and all point inspection I am very satisfied that all is well with my truck. Thanks, Mike and the "team"

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/22/2023 10:59 AM

William, thank you for the 5 star review! We're so glad that we were able to take care of the tail gate and make sure that your truck was in solidly working order. Thank you for choosing Mike White Ford!

Employees worked with

MICHAEL S.

Post Falls, ID

Ford F350

02/14/2023

Verified Customer

Category: Service

'Miscommunication 'requires second visit

Went in for an electrical issue and oil/filter change. One tech said couldn't find the problem, one said it was OK, now I have another appointment to fix electrical problem. Oil was changed as promised although it shows 95% used next day.

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/16/2023 09:18 AM

Michael, thank you for taking our call and discussing this. We hope that your appointment yesterday was able to address the issue and help work towards a solution. Thank you!

Employees worked with

MYRTLE M.

Santa, ID

02/04/2023

Verified Customer

Category: Service

A recall item was replaced in my auto.

The car was ready when promised. I do wish that the servicemen would not change the setting for the headlights!

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/06/2023 03:23 PM

Myrtle, thank you for the 5 star review. We thank you for trusting us with your vehicle. We will pass along your words to our service team!

Employees worked with

Verified Customer

Post Falls, ID

Lincoln MKS

02/02/2023

Verified Customer

Category: Service

Competent, cheerful, efficient service in clean, pleasant setting.

See above title. Have always had to rate experiences at Mikw White Ford.
Great staff.

Thank you.

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/06/2023 03:16 PM

Anonymous, thank you for the kind review! We're proud of our team and glad that you've had such positive experiences with them! Thank you for trusting Mike White Ford!

Employees worked with

Verified Customer

Coeur D Alene, ID

02/01/2023

Verified Customer

Category: Service

Above and Beyond!

Brought my f-150 just to see about having my running boards repaired. I figured this repair would be out-of-pocket. Kevyn went out of his way to get this covered by my extended warranty. I am VERY impressed.... and my wife can get in and out of my truck gracefully again!! Happy wife=Happy life!

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/06/2023 03:12 PM

Anonymous, thank you for the 5 star review! We're so glad that we were able to take care of your running boards! Thank you for trusting Mike White Ford!

Employees worked with

JOHN A.

Harrison, ID

01/13/2023

Verified Customer

Category: Service

Broken truck

My 2014 F150 died right in the middle of Neider ave just after pulling out of Costco. I was able to have it towed to Mike White Ford. I explained to the service rep.that I was trapped with out a car. He told me he and his crew would try and squeeze me into the swamped schedule. The service team was able to get me back up and running in three days! They really saved my butt!!! I owe them big time!

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/19/2023 03:12 PM

John, it was truly our pleasure to be able to help you out of this jam! We're so glad that we were able to get you into the shop faster than anticipated and safely back on the road!

Employees worked with

Verified Customer

Coeur D Alene, ID

01/11/2023

Verified Customer

Category: Service

Recall work

I’ve come to expect good service from Mike White Ford, hope it never changes. They had my car repaired quickly and I was out within about an hour.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/18/2023 04:26 PM

Anonymous, thank you for the kind words. We hope to only get better with time! Thank you for choosing Mike White Ford.

Employees worked with

Verified Customer

Coeur D Alene, ID

01/11/2023

Verified Customer

Category: Service

Recall submitting

Completed in a satisfactory andtimely manner!! Thanks to the team at Mike White Ford!!

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/11/2023 04:46 PM

Anonymous, thank you for the 5 star review! We're so grateful that you trusted us to take care of your recall. Thank you for choosing Mike White Ford!

Employees worked with

Verified Customer

Hauser, ID

Ford Edge

01/11/2023

Verified Customer

Category: Service

2 recalls completed

Completed to expectations

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/11/2023 04:45 PM

Anonymous, thank you for the 5 star review. We're glad that we were able to take care of your recalls and get you safely back on the road. Thank you for choosing Mike White Ford!

Employees worked with

DOUGLAS D.

Post Falls, ID

01/11/2023

Verified Customer

Category: Service

Excellent service by Kevyn Erbe, polite& professional

Excellent service by Kevyn Erbe, Polite&professional. DougD

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/11/2023 04:45 PM

Doug, thank you for the excellent review! We will be sure to pass along your kind words to Kevyn! Thank you for choosing Mike White Ford.

Employees worked with

KENT K.

Hayden Lake, ID

Ford Transit Chassis

12/29/2022

Verified Customer

Category: Service

Service and Part Recall Work

I took my car in for recall work on a part and was able to have my routine service done without having to make an additional appointment. The work was done promptly with a minimal wait time. I was prepared to wait two or more hours but was pleasantly surprised to have the van finished in a little over one hour! Service personal were friendly and professional, making me feel confident that I had come to the right place. After returning home, I had a question about a test that had been performed. Again, the service rep was so helpful and professional. Thank you Mike White Ford!

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/02/2023 02:53 PM

Kent, thank you for the 5 star review! We're so glad that we were able to provide a smooth and pleasant interaction with the team. Thank you for choosing Mike White Ford!

Employees worked with

Verified Customer

Coeur D Alene, ID

12/29/2022

Verified Customer

Category: Service

FAST, FRIENDLY GREAT SERVICE

Got me right in, finished recall super fast

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/02/2023 02:48 PM

Anonymous, thank you for the 5 star review! Fast & friendly are two of our biggest goals for our guests! Thank you for choosing Mike White Ford!

Employees worked with

Verified Customer

Coeur D Alene, ID

12/28/2022

Verified Customer

Category: Service

Saved the Day

My car had issues the Friday before Christmas and I only have 1 vehicle and grandchildren to drive around in wintery weather. I was nervous about continuing to drive my car with low coolant. Ford got my car in immediately and found the problem. They were hoping to get it fixed before end of day so I would have a vehicle during the holidays. When they realized they were unable to get it fixed before closing they put me in a nice rental that I used over the weekend. I was so thankful and confident I had a reliable vehicle to drive. They made the holidays stress free for my family and I. Thank you Mike White Ford

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/02/2023 02:41 PM

Anonymous, thank you for the kind review. It was our pleasure to be able to make this holiday season a little less stressful. Thank you for choosing Mike White Ford!

Employees worked with

TYLER D.

Dalton Gardens, ID

12/22/2022

Verified Customer

Category: Service

Good customer service.

Car was ready much before I was told it was going to be. Which was great! When I picked my car up they went over everything and brought my car to me quickly.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/27/2022 11:13 AM

Tyler, thank you for the 5 star review! We're always thrilled when we're able to exceed time expectations. We look forward to serving you again in the future!

Employees worked with

Verified Customer

Post Falls, ID

Ford Explorer

12/13/2022

Verified Customer

Category: Service

Warranty Work

Had to return to a warranty repair. Good news, I only had to wait two weeks, and they were ready just after noon. The car was not out front, it was down a long row and the paper mat and plastic covers were still in it. The wait for appointments is crazy.

Employees worked with

DANIEL H.

Hauser, ID

12/08/2022

Verified Customer

Category: Service

Very Happy

I had a significant issue with my Ford F-150. It was not drivable so I had no option but to leave it with the dealership and rent a car from them. I'm single and my truck is my only transportation.
This was on November 21st and Kevyn said they were scheduling repair work into January, but he would see if he could work it in sooner.
To my delight he was able to have a mechanic look at it and phone me the next day with an estimate of the repair cost and an approximate time that the repairs could be completed. As it turned out, there was significantly more damage than was first observed and more parts and time were needed to complete the job. It did take 17 days however Kevyn stayed in touch in a timely manner so I knew how things were going and when I might expect to get my truck back.
I have unfortunately had many issues with my truck, none of which has been the fault of the dealership. The service people have always been very professional and excellent to work with.
I could be happier with my vehicle at times, but I certainly could not be happier with my experience at Mike White Ford!

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/09/2022 04:00 PM

Daniel, thank you for the kind review. Your situation was very difficult and we are truly glad that we were able to get things sorted and get your truck back on the road as quickly as possible. Thank you for trusting and choosing Mike White Ford!

Employees worked with

Verified Customer

Post Falls, ID

Ford Edge

11/29/2022

Verified Customer

Category: Service

Recall Service

Work was professional and delivered even earlier than promised

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:03 AM

Anonymous, thank you for the 5 star review! We're glad that we were able to take care of your recall issue!

Employees worked with

Verified Customer

Post Falls, ID

Ford Edge

11/27/2022

Verified Customer

Category: Service

completed to my satisfaction.

Went in for a service and to complete a recall replacement pert. The service team was outstanding and completed the work in a timely manner.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:07 AM

Anonymous, thank you for the outstanding review! We're grateful that you chose Mike White Ford!

Employees worked with

Verified Customer

Post Falls, ID

Ford Explorer

11/17/2022

Verified Customer

Category: Service

Warranty work

It took nearly two months to get an appointment for warranty work. They fixed the door, but because the GPS did not malfunction while they had the car, nothing was done to prevent that from happening again. I also do not understand why when they discovered the oil leak that work was not done while they had the car. Have to wait about month to get it back in. You need a quick oil/lube dedicated service like Findlay has.

Employees worked with