Kevyn Erbe

THOMAS N.

Coeur D Alene, ID

Ford F250

06/07/2023

Verified Customer

Category: Service

Very friendly

Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/07/2023 12:30 PM

Thank you, Thomas, for the positive review. We are so glad that we could make your experience with us as pleasant and enjoyable as possible. We strive to provide the best customer service and we are glad that we could meet your expectations.

Employees worked with

MATTHEW K.

Hayden Lake, ID

05/29/2023

Verified Customer

Category: Service

Kevin is awesome!!

Kevin kept me well informed through a lengthy wait for parts and provided a rental for me while my truck got fixed. Finished the truck a half day earlier than I expected also! Great service advisor!
You are lucky to have him-

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/31/2023 10:59 AM

Thank you so much for the kind review, Matthew! We are thrilled that Kevin was able to make your visit to our dealership a great one. We take pride in providing the highest quality service and convenience for our customers, and we are glad that Kevin was able to do just that for you. We appreciate your business and look forward to having you with us again in the future.

Employees worked with

MEAGAN A.

Coeur D Alene, ID

05/24/2023

Verified Customer

Category: Service

Illogical, disrespectful, insulting

This issue that we brought the truck in for has been an issue for over a year and a half. Your technician essentially tried to sell me tires. It defies logic that an issue I brought the truck for upwards of 4 times is tires. The only reason that my tires are now worn out is because it takes so long to get an appointment. I will take this all the way up to the region as this is a safety and existential problem with this truck. When I checked the vehicle out the technician dismissed my feedback and concerns and offered no resolution. Furthermore, our truck was ready for several days and no calls were made to myself or my wife and both numbers are on file. I repeat. I will take this issue all the way to the region and corporate until this issue is resolved. I would give 0 stars if possible. We will be leaving the Ford brand, and will shout and warn far and wide to all who will listen as to the utter lack of competence and respect this brand and office have shown.

Employees worked with

Verified Customer

Coeur D'Alene, ID

Ford F350

05/13/2023

Verified Customer

Category: Service

Service

The service was done in a timely manner however the work to be performed was not followed as requested. Everyone was friendly, though after receiving a service on the vehicle that included tire rotation, I then had to go adjust all tires to proper inflation. The higher tire pressures were left in the front with lower pressure in the rear after the swap. I would have preferred to not have to go do this after taking it to a dealership.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/15/2023 04:18 PM

Thank you for taking the time to provide us with your feedback. We apologize for the inconvenience you experienced and we take your comments seriously. We strive to provide the highest quality of service and we will use your feedback to ensure that we are meeting our standards.

Employees worked with

Verified Customer

Ritzville, WA

Ford Fusion

05/12/2023

Verified Customer

Category: Service

Great service

Took our 2012 Ford Fusion to fix drivers side axle leak and it was fixed and fluids topped. Great service and car runs good now. Thank you

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/15/2023 04:18 PM

Thank you for taking the time to share your experience with us. We are so glad to hear that your 2012 Ford Fusion is running well after the repair. We appreciate your business and are glad that we could help.

Employees worked with

LARRY K.

Chewelah, WA

Ford Mustang Mach-E

04/30/2023

Verified Customer

Category: Service

Took longer than I expected but otherwise excellent

I have an unusual problem with my Mach E and the range indicator. A supervisor in the service department was assigned to check on the problem and, over time, the problem has resolved. I appreciated the attention specially given to this issue.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/01/2023 11:28 AM

Thank you for your business, Larry! We are glad to hear that the issue with your Mach E has been resolved. We take pride in providing excellent customer service and are glad that you were satisfied with the attention given to your issue.

Employees worked with

SHAWNY L.

Hayden, ID

Ford Mustang Mach-E

04/26/2023

Verified Customer

Category: Service

Kevyn and AJ are ere great!

I had a 12v battery issue with my Mach E and Kevyn got me checked in with a loaner and AJ was great with getting me on my way quickly two days later when I came to pick it up!

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/01/2023 11:29 AM

Thank you for your kind words! We are so glad to hear that Kevyn and AJ were able to get you taken care of quickly and efficiently. We strive to provide the best customer service and we are glad that we could meet your expectations. We appreciate your business and hope to see you again soon!

Employees worked with

Verified Customer

Kingston, ID

04/26/2023

Verified Customer

Category: Service

Warranty repair

The work seems to be great. I however feel that timing was off. I had an appt at 0730 for a puddle light fix. They didn’t get back to me to pick up the truck until after 4pm. This is my first issue at that location

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/01/2023 11:29 AM

Thank you for taking the time to review us. We appreciate your business and are sorry to hear that your experience was not up to our usual standards. We strive to provide timely service and will use your feedback to improve our processes.

Employees worked with

MATTHEW S.

Post Falls, ID

04/26/2023

Verified Customer

Category: Service

Excellent service!!

Always the best service at Mike White Ford!!

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/01/2023 11:29 AM

Thank you so much for your kind words, Matthew! We are so glad to hear that you had a great experience with us. We strive to provide the best service possible and are thrilled that you noticed. We appreciate your business and look forward to seeing you again soon!

Employees worked with

Verified Customer

04/25/2023

Verified Customer

Category: Service

Recall repair - Easy Easy

Great staff that took care of the recall repair in a timely manner. Doesn't get better than this~

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/01/2023 11:29 AM

Thank you for your kind words! We are so glad to hear that our staff was able to take care of your recall repair in a timely manner. We strive to provide the best customer service and we are glad that we could meet your expectations. We appreciate your business and hope to see you again soon.

Employees worked with

SCOTT Y.

Hauser, ID

04/10/2023

Verified Customer

Category: Service

great communication

Service dept folks are great....wouldve given a 10 but just not happy with scheduling as it takes forever to get in.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/12/2023 09:16 AM

Thank you for your review, Scott. We appreciate your business and value your feedback. We apologize for the scheduling issues you experienced and are working hard to improve our process. We hope to see you again soon.

Employees worked with

ELLEN H.

Saint Maries, ID

Ford Escape

04/07/2023

Verified Customer

Category: Service

Recall Repair

Was there for a recall repair for my Escape. Everyone was pleasant and repair was done promptly. The young man who delivered my car took time to help me make a correction to the Information display on my dashboard.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/10/2023 11:02 AM

Thank you, Ellen, for your kind words and for choosing Mike White Ford of Coeur d'Alene. We are delighted to hear that your experience was pleasant and that your recall repair was done promptly. We appreciate your feedback and are glad that the young man was able to help you with the dashboard display.

Employees worked with

STEVEN O.

Coeur D Alene, ID

Ford Explorer

04/01/2023

Verified Customer

Category: Service

New hood and oil change

Very professional and helpful

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/03/2023 08:20 AM

Thank you so much for your kind words, Steven! We are so pleased to hear that you had a great experience with us. We strive to provide the best customer service and we are glad that we could meet your expectations. We appreciate your business and hope to see you again soon.

Employees worked with

Verified Customer

Coeur D Alene, ID

03/30/2023

Verified Customer

Category: Service

New Ford Raptor

Very fair and great to work with.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/31/2023 11:24 AM

Thank you for your kind words! We are so pleased to hear that you had a great experience with us. We strive to provide excellent customer service and we are glad that we could meet your expectations.

Employees worked with

Verified Customer

Dalton Gardens, ID

03/29/2023

Verified Customer

Category: Service

Alarm issue

I had an alarm that kept going off. They determined it was the hood switch and replaced it extremely fast!

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/31/2023 11:24 AM

Thank you for your 5-star review! We are so glad that we were able to quickly diagnose and repair your F-150's alarm issue. We appreciate your business and look forward to seeing you again soon!

Employees worked with

JAMES C.

Mica, WA

Ford Bronco

03/26/2023

Verified Customer

Category: Service

Service

My Bronco was finished quickly and returned very fast. Thanks

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/28/2023 09:24 AM

Thank you for your positive review, James! We are glad to hear that your Bronco was finished quickly and returned to you fast. We strive to provide excellent service and are glad that we could meet your expectations. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

Verified Customer

Hayden, ID

03/24/2023

Verified Customer

Category: Service

Top notch

Great service department!

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/28/2023 09:26 AM

Thank you for your 5-star review! We are so glad to hear that you had a great experience with our service department. We strive to provide the best customer service and we are glad that we could meet your expectations. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

RICHARD S.

Bonners Ferry, ID

Ford F350

03/20/2023

Verified Customer

Category: Service

Poor experience

Somehow after waiting 7weeks my appt. Was lost, they got me in though.
Pickup was not ready when promised, they ordered wrong part.
Cole was helpful taking care of a tire adjustment from last November that your tech dropped the ball.. THANKS COLE

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/20/2023 02:43 PM

Thank you for your review, Richard. We apologize for the inconvenience caused by the lost appointment and the wrong part. We are glad that Cole was able to help you with the tire adjustment. We strive to provide the best customer service and we will use your feedback to improve our services.

Employees worked with

IAN H.

Post Falls, ID

03/16/2023

Verified Customer

Category: Service

Good communication, truck was ready to go

The service team were good communicators and had my truck ready to go when they said they would.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/20/2023 08:20 AM

Thank you for your 5-star review, Ian! We are so glad to hear that our service team was able to provide you with excellent communication and timely service. We appreciate your business and look forward to seeing you again soon!

Employees worked with