KE

Kevyn Erbe

Service Advisor
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(851 reviews)
73

LP
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LEE P.
Newman Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2021
verified customerVerified Customer
Category: Service
Great Customer Service
The service staff is always friendly and does a great job of welcoming me. Their appointment reminder system and shuttle service is very convenient and the work they have done on my F150 has always been impeccable.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/06/2021 09:35 AM

Lee, thank you for the great review! We're so glad that you enjoy servicing your vehicle with us and that your F150 is working well for you! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Greenacres, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2021
verified customerVerified Customer
Category: Service
Great work with difficult situation
Kevyn, Chelsea and the whole team worked really hard to fit in my vehicle without an appointment. It was a challenging, intermittent issue and we all worked together to get it sorted out. I appreciate their patience, dedication and kindness.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2021 03:31 PM

Anonymous, thank you for the great review! We're so glad that we were able to take care of your vehicle and get you back on the road! We will pass along your kind words to Kevyn, Chelsea and the service team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

LF
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LIANNE F.
Post Falls, ID
MERC MILAN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2021
verified customerVerified Customer
Category: Service
The people that work for you make your place a step above!
From the moment that I pulled up to the service department I was treated as though my time was important to them.
All of the Mike White Ford associates that I dealt with were professional, courteous and friendly.
Also they have a well run shuttle service! We had a friendly and safe driver!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/16/2021 03:23 PM

Lianne, thank you for the 5 star review! We're so glad that your service experience went so smoothly and that you had such positive interactions with our team! We'll be sure to pass along your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JM
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JANE M.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2021
verified customerVerified Customer
Category: Service
Great service
I’m always greeted with a smile and prompt attention. The work was done in a timely manner and I appreciated the shuttle ride home and back.
After arriving home I discovered something that I had a question about so called Kevin ,my service person, and he quickly answered it.
Thank you Kevin I enjoyed your help.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/16/2021 03:00 PM

Jane, thank you for the great review! We're glad that you enjoyed your shuttle ride and that Kevyn was able to answer your questions! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

WH
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WAYNE H.
Coeur D Alene, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021
verified customerVerified Customer
Category: Service
the service dept team
The service dept. team is and always has been great to work with...great crew and I know it starts at the top...So Great Job Mike White and staff!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/09/2021 03:18 PM

Wayne, thank you for the kind review! Mike takes a lot of pride in our team and is always looking for continuous improvement! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

SW
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SCOTT W.
Ford, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2021
verified customerVerified Customer
Category: Service
very patient
All the people working at Mike White were patient and did their best to make sure the customer fully understood the paperwork.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/09/2021 03:06 PM

Scott, thank you for the fantastic review! We're very proud of our team and so glad that you had such a thorough experience with them! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

PC
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PATRICK C.
Hayden Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2021
verified customerVerified Customer
Category: Service
Good Service
I've had good service. No complaints. ?
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/27/2021 02:24 PM

Patrick, thank you for the good review! We're so glad that you had good service and that you don't have any complaints! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! 

Employees worked with

Verified Customer
Greenacres, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2021
verified customerVerified Customer
Category: Service
All around great Ford Service Center!
Very professional advisors (Kevyn was excellent), excellent communication, Saturday service hours, one of the better check-in facilities and waiting areas, and professional wash services when finished.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/10/2021 04:02 PM

Anonymous, thank you for the great review! We're so glad that your experience was so fantastic! We'll be sure to pass along your kind words to Kevyn and the whole team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

FB
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FRAN B.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2021
verified customerVerified Customer
Category: Service
Customer Service
I love the customer service that I receive. Everyone is friendly and thrive and giving you the best customer service they can give. Yes I would recommend Mikes Ford service department
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/29/2021 04:49 PM

Fran, thank you for the kind review! We're so glad that you have such great experiences with our service team! We really do love serving our customers! It was a pleasure helping you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

RB
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ROBIN B.
Sandpoint, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/12/2021
verified customerVerified Customer
Category: Service
Disorganized.
When we showed up the check in person said we did not have an appointment but it had in fact been set via phone conversation with the service manager. They said they’d squeeze us in. Uh, no, I had an appointment and I wanted the mechanics to take their time and fix my vehicle correctly and thoroughly. Everyone is in a big hurry and apparently not interested in being helpful. I was quoted one price and charged another with no new service added. Where can a person buy a $58,000 vehicle AND get good service for that vehicle. Nowhere.
Not Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/16/2021 02:27 PM

Robin, we would like to discuss this experience with you. We have left a voicemail for you and would love the opportunity to discuss what happened. (208) 664 - 9211 - Ed Baker

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2021
verified customerVerified Customer
Category: Service
Ford seevice
Good service but hard to get anything done in one visit.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/01/2021 03:13 PM

Anonymous, thank you for the review! We will review with our team to see what we can do to make it smoother/easier to add additional services onto appointments. We completely hear your frustration and thank you for your feedback. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

HB
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HELEN B.
Spokane Valley, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2021
verified customerVerified Customer
Category: Service
Employees are very knowledgeable and friendly.
One bad thing against my car is that the engineers did a dumb job as you have to remove front to change bulbs.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/12/2021 10:44 AM

Helen, thank you for the kind review! We will certain pass your comments along to Ford as it certainly does present a challenge! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2021
verified customerVerified Customer
Category: Service
Ready for repairs!
My gas door spring broke, so I scheduled a repair, was in and out in one hour. Coffee was hot!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/01/2021 03:11 PM

Anonymous, thank you for the 5 star review! Broken springs are never fun, but we're so glad that we were able to take care of it and also get you some hot coffee! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

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Verified Customer
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2021
verified customerVerified Customer
Category: Service
Fabulous
Cole is always top notch! Thanks!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/25/2021 03:21 PM

Anonymous, thank you for the fabulous review! We're so glad that you had a great experience! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

BO
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BURT O.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2021
verified customerVerified Customer
Category: Service
engine light came on
they got us in the same day and the work was completed the same day :)
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/24/2021 01:52 PM

Burt, thank you for the 5 star review! A check engine light is never fun but we're so glad that we were able to get you in and get you safely back on the road! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future.

Employees worked with

MA
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MARK A.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2021
verified customerVerified Customer
Category: Service
Service Department
Great Service and Friendly Staff!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/09/2021 02:39 PM

Mark, thank you for the great review! We're so glad that you had a great experience with our service team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

DC
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DAVID C.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2021
verified customerVerified Customer
Category: Service
Customer service
Kevin in your service department did an excellent job. Employees like him make a business successful. Mike WHITE is a great businessman who always puts the customer first. Good job Mike!!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/05/2021 02:28 PM

David, thank you for the excellent review! We're very proud of Kevyn and will make sure to pass along your kind words to both him and Mike. It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

AG
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ANGELA G.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2020
verified customerVerified Customer
Category: Service
The people
Excellent service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/17/2020 02:48 PM

Angela, thank you for the excellent review! We're so glad that you had such a positive experience with our team! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

RS
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RYAN S.
Sagle, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2020
verified customerVerified Customer
Category: Service
Great staff!
I appreciate the honesty and professionalism from all the staff. They have made my buying experience easy and enjoyable. The service department is top notch. I appreciate their willingness to solve problems and their desire to "get it right" the first time. Thank you all and Merry Christmas!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/15/2020 01:40 PM

Ryan, thank you for the great review! We're so glad that you have had such great experiences with both the service and sales departments! It was our pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! Merry Christmas to you as well!

Employees worked with

AD
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AARON D.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2020
verified customerVerified Customer
Category: Service
Exceptional Service . . .
Every time I've gone in for service or warranty issues, they've always managed to resolve them.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/27/2020 04:40 PM

Aaron, thank you for the exceptional review! We're so glad that you've had such excellent experiences in the past and we promise to try our hardest to keep them coming! It is always a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
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