KE

Kevyn Erbe

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.7

(855 reviews)

74

Reviews of Kevyn Erbe

JI

JEAN I.

Post Falls, ID

11/05/2021

Verified Customer

10

Category: Service

I had issues but not no more!!!

The dealership is great! however I had a not so great experience with my visit my truck was hit by the auto roll up door that came down on the back of my truck while I waited for the car in front of me to get moving fwd. it needs some small body and paint work the damage the dealer is going to make it up to me by doing all the repairs! And the original reason I came in for was also fixed!

Employees worked with

Service Advisor

WL

WILFRED L.

Rathdrum, ID

Ford Super Duty F-350 SRW

11/01/2021

Verified Customer

10

Category: Service

Timely work done in a professional manner

My 2016 F350 (purchased in 2018 as a Certified Pre-Owned vehicle) developed an oil leak from the upper oil pan, and the front 4x4 hubs had gotten very difficult to turn. Both problems were solved without question of issue thanks to my purchase of a Ford extended warranty.

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/03/2021 03:43 PM

Wilfred, thank you for the 5 star review! We're so glad that your warranty was able to care of your issues! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Coeur D Alene, ID

Ford Crown Victoria

10/27/2021

Verified Customer

8

Category: Service

Fast, easy, problem solved.

Few months ago, brought in my 99' Crown Vic for brake work. Had horrible screeches after the service, and then got so sick I had to delay coming in to have it sorted. Brought it in, and they had the old gal smooth and silent again in no time. No fuss, no hassle, just a super friendly team.

And while waiting for things to be completed, the waiting area was comfortable, well lit, and the staff there were super nice too. Top quality.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/28/2021 03:20 PM

Anonymous, thank you for the kind review. We're so sorry that your previous service required a second visit, but we're so glad that we were able to sort it out in the end! It was our pleasure! We look forward to serving you again in the future!

Employees worked with

Service Advisor

GF

GEORGE F.

Hayden Lake, ID

10/25/2021

Verified Customer

10

Category: Service

A good experience even though it took two weeks.

My experience with the service department and with Kevin was outstanding.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/26/2021 10:41 AM

George, thank you for the good review. We're so glad that you had such a great experience with Kevyn. We're sorry that it took so long but we promise that we're working to increase capacity! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Hayden Lake, ID

10/20/2021

Verified Customer

10

Category: Service

These guys are amazing! Wiper switch replacement

I don’t even know what else to say other than to just bring your car or truck here! Going anywhere else is just crazy. The guys and gals in this shop are the best!

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/21/2021 03:05 PM

Anonymous, thank you for the amazing review! We're so glad that you have had such great experiences with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

RF

RONANLD F.

Post Falls, ID

Ford F250

10/19/2021

Verified Customer

10

Category: Service

service rating

very helpful and explained problem very well, were very courteous.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/19/2021 04:40 PM

Thank you so much for the 5 star review! We're so glad that you found our team to be helpful and courteous! It was our pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

BB

BLAKE B.

Rathdrum, ID

Ford F350

10/15/2021

Verified Customer

10

Category: Service

Done on schedule

Smooth operation

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/18/2021 03:40 PM

Blake, thank you for the 5 star review! We're so glad that you had a speedy and pleasant experience with our team! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

JI

JEAN I.

Post Falls, ID

10/12/2021

Verified Customer

10

Category: Service

Kevin is always great to work with!

Met with him after the roll up door hit my truck. Re assured me it would be handled correctly. The service job took twice to fix. However made it right on the second visit. Ended up spending over $400 that I wasn’t anticipating on based on his recommendation. So give this young man 5 start on the morning meeting! (Juan Icaza)

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/14/2021 02:27 PM

Juan, thank you for the kind review and understanding. We're always glad to see you and be able to take care of your truck! Thank you for choosing Mike White Ford! We look forward to serving you again in the future.

Employees worked with

Service Advisor

BH

BERNARD H.

Pinehurst, ID

10/07/2021

Verified Customer

3

Category: Service

Explorer

My 2015 explorer is making a noise when turning to the right. According to the mechanic there is nothing wrong. I just hope you're right and nothing worse happens to my car.

Employees worked with

Service Advisor

RW

ROGER W.

Athol, ID

10/07/2021

Verified Customer

9

Category: Service

Timely and cost less than estimated quote.

Service is always helpful and great at explaining reports in terms all of us can understand. I appreciate their help.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/08/2021 02:49 PM

Roger, thank you for the 5 star review! We're so glad that we were able to provide an excellent service experience for you! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

CS

CHARLENE S.

Hayden, ID

09/29/2021

Verified Customer

10

Category: Service

Warranty work

Things went great! No problems!!

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/04/2021 03:20 PM

Charlene, thank you for the great review! We're so glad that we were able to take care of your warranty work and get you safely back on the road! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Rathdrum, ID

Chevrolet Silverado 1500

09/24/2021

Verified Customer

10

Category: Service

Kevyn was amazing

Completed the services in a very timely manner, phone service was great when setting up my appointment.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/27/2021 08:20 AM

Anonymous, thank you for the amazing review! We're so glad that Kevyn was able to complete your services in a timely manner for you! We'll be sure to pass along your kind words! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

Service Advisor

KR

KEITH R.

Coeur D Alene, ID

Ford Super Duty F-250 SRW

09/21/2021

Verified Customer

8

Category: Service

service

Took my truck in for service and it was quick and easy. The service staff friendly. They gave me a ride home and then came and picked me up great drivers. I will return.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/23/2021 02:16 PM

Keith, thank you for the great review! We're so glad that you had such a friendly and smooth experience with us. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Liberty Lake, WA

09/17/2021

Verified Customer

7

Category: Service

Too Way to long to get a appointment for oil change and tire rotation

When I called to make an appointment for oil change and tire rotation. I was told that it was a month and a half wait. Disappointed at best for such a simple service.

Employees worked with

Service Advisor

MS

MARI S.

Coeur D Alene, ID

08/31/2021

Verified Customer

10

Category: Service

Professional Service

Brought my Explorer in for AC repair and Kevyn was very professional and kept me informed through the process. Added an oil change when dropping it off and they completed that along with a recall that was out. They are very busy now, took over a month for an appointment to fix the AC, and even being that busy, they treated me as if I was the only customer.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/02/2021 01:58 PM

Mari, thank you for the fantastic review. We may be busy right now, but taking care of our customers is always our #1 concern! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

NC

NICOLE C.

Coeur D Alene, ID

08/28/2021

Verified Customer

10

Category: Service

Excellent Service

Great work and great service! Always a pleasure taking my explorer to Mike White Service!

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/31/2021 01:31 PM

Nicole, thank you for the excellent review! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

ME

MICHAEL E.

Post Falls, ID

08/25/2021

Verified Customer

5

Category: Service

Ford is not taking Ranger transmission issues seriously.

I called a few months ago to bring my 2021 Ford Ranger in to have the transmission checked. The issues relate to inconsistent shifting, notably on hilly roads where I have to slow down for a curve, and then accelerate out of it. The tranny likes to stay in a higher gear and it dogs until I really push the gas more than I would like before it downshifts. This results in a harsh feel, and I have never experienced this on any other car/truck I have driven. When I called, I was told the 10-speed in the Ranger is unique, and what I describe is "normal" for it. I asked if there are any planned updates to the transmission, and he said not at this time. I made the appointment anyway to have Kevin (their only transmission tech?) check it out. My appointment was on 8/18. Kevin was very nice and listened to what I had to say, but reiterated the line that this is normal. I told him at this point, I just want my issue logged with Ford - the more people complain, the sooner they'll come out with an update that will adjust the shift-points. When I picked up the truck, Kevin was not there, but his notes indicate that he could not duplicate the problem (not sure if he tried driving on hills where he had to slow and accelerate out of a curve), and that everything was "normal". This might be typical, but it should hardly be classified as "normal".

Hoping enough people raise this issue with Ford so they decide to push out an update to the transmission, or otherwise allow technicians to tune it manually (or at the very least, set the transmission to re-learn the driving habits of the driver... I'm told by a friend-mechanic that this is possible).

Employees worked with

Service Advisor

RJ

RONALD J.

Post Falls, ID

Ford F350

08/19/2021

Verified Customer

10

Category: Service

Problem solved

The appointment was honored and the problem was solved. An additional problem was found and communicated to me by phone. This additional problem was taken care of and I received notification that my truck was ready to be picked up.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/25/2021 10:45 AM

Ronald, thank you for the great review! It's never fun getting the word that your vehicle needs additional work, but we're so glad that we were able to find it before it became a bigger issue and got you safely back on the road! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

JS

JEROME S.

08/12/2021

Verified Customer

0

Category: Service

Unconcerned with service follow through

When I purchased 2 FOBs and a key the service guy said "Sign here so we can begin your work order" and I said before I sign can I see the FOBs, just to make sure they were the same as the original with a door lock, door open, hatchback open, and a hazard button - four button FOB. He seemed irritated that I wouldn't just simply sign and allow them to complete the job. After some deliberation he begrudgingly allowed me to check the FOBs at the parts counter and good thing I did because at the parts counter they said, "Okay here's your FOB and a key". I had to verify that I had purchased 2 FOBs and a key. After that debacle was cleared up I signed the work order.
When the job was completed I wanted to make sure all the buttons worked, he seemed more irritated and said, "If they don't work it's a separate issue". What?
I just wanted to make sure all the FOBs and key worked. After a bit of sparring he followed me to my car and allowed me to check that everything worked as it should. I don't know the guys name but maybe a bit of customer consideration would go a long way when dealing with a potential new customer.
Not happy with the service or the unconcerned/irritated attitude of the service guy.

Employees worked with

Service Advisor

Verified Customer

Hayden, ID

08/03/2021

Verified Customer

Category: Service

Curley and his compassion and integrity

Curley is the best!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/04/2021 02:10 PM

Anonymous, thank you for the 5 star review! We agree with you! Curly is the best! We'll be sure to pass along your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

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