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SureCritic / Auto Repair / Bruce's Auto Service / Ken Bratcher
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Ken Bratcher

Service Advisor
Bruce's Auto Service
Ken has been working here with us since 2021 and is the first face you will see in the office or voice you hear on the phone. He is ASE Certified with over 30 years in the automotive repair business. He has years of training with Mercedes, VW, Chrysler and GM vehicles. Ken thrives in an upbeat, friendly work environment and is known for his positive and caring customer service. When not at work, Ken enjoys spending time with family, fishing and playing in his rock band where he is either singing or playing multiple instruments.
Overall Rating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(20 reviews)
100

Reviews of Ken Bratcher

CR
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Craig R.
Saco, ME
GMC Sierra 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2026
verified customerVerified Customer
10
Incredible service
We love Bruces auto, they continue to put their full efforts into our vehicles making sure
To provide you with any updates
That may be needed sooner rather than lated. We do not bring our cars to anyone else. I trust this team & enjoy working with them
Employees worked with
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Ken Bratcher
Service Advisor
CS
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Carolyn S.
Kennebunk, ME
Toyota Sienna
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2026
verified customerVerified Customer
10
Excellent
Very pleasant to work with
Employees worked with
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Ken Bratcher
Service Advisor
MB
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Miranda B.
Sanford, ME
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2026
verified customerVerified Customer
10
Wonderful customer service and work done
Very friendly, knowledgeable, reliable service. My husband and I bought a house in another county and we will still be bringing our vehicles to Bruce’s!!
Employees worked with
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Craig Barden
Owner & Automotive Technician
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Ken Bratcher
Service Advisor
MM
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Martha M.
Old Orchard Beach, ME
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2025
verified customerVerified Customer
10
Always great
On time, on budget, very friendly
Employees worked with
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Craig Barden
Owner & Automotive Technician
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Ken Bratcher
Service Advisor
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Whiskey River
Customer Relations Specialist
KB
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Kevin B.
Biddeford, ME
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2025
10
the best
Great To work with, on time on budget
Employees worked with
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Ken Bratcher
Service Advisor
NO
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Norm O.
Arundel, ME
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2025
verified customerVerified Customer
10
A+
Great job as always done right and on time
Employees worked with
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Craig Barden
Owner & Automotive Technician
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Ken Bratcher
Service Advisor
DJ
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Dan J.
Saco, ME
Toyota Tacoma
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2025
verified customerVerified Customer
10
Flat tire repair
Thank You! For getting me in at the last minute! I know it is not always possible but you were very kind getting me in! Greatly appreciated!
Employees worked with
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Ken Bratcher
Service Advisor
WS
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Walter S.
Biddeford, ME
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2025
verified customerVerified Customer
10
Overnight fix
Overnight fix of my power steering problem on my truck. Not my daily driver but a vehicle I use a lot especially in the fall. Really appreciate the quick response and great service!!!
Employees worked with
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Craig Barden
Owner & Automotive Technician
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Ken Bratcher
Service Advisor
ML
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Mike L.
Biddeford, ME
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2025
verified customerVerified Customer
10
Satisfaction Guaranteed!
I always walk away from servicing my car feeling extremely satisfied! They always take the time to answer my questions and concerns! Professional, honest, thorough and caring are the first words that come to mind. They truly are the best in this business!
Employees worked with
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Craig Barden
Owner & Automotive Technician
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Ken Bratcher
Service Advisor
KC
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Karen C.
Hollis Center, ME
Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2025
verified customerVerified Customer
10
Always 5-star service and staff
I have been a customer here for decades. Cannot recommend highly enough.
Employees worked with
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Craig Barden
Owner & Automotive Technician
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Ken Bratcher
Service Advisor
PN
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Paula N.
Kennebunk, ME
Honda Accord Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2025
verified customerVerified Customer
10
Love the service here
I’ve been a customer here for 7 years now. This is the best group of guys who are always friendly and respectful. They answer any questions I have and offer solid advice when asked.
Employees worked with
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Craig Barden
Owner & Automotive Technician
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Ken Bratcher
Service Advisor
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Whiskey River
Customer Relations Specialist
Verified Customer
Arundel, ME
Toyota 4Runner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2025
verified customerVerified Customer
10
Oil leak
I checked my oil dip stick and found zero indication of oil in the engine. Called “Bruce’s” got an immediate response, “bring the car over ASAP”! Upon arrival I met Brett in the office, told him my story, he said I’ll check w/Craig just wait in the office. 20 minutes later I was on my way! Oil leak repaired, oil
level topped up! Many thanks to the entire crew!!
Employees worked with
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Craig Barden
Owner & Automotive Technician
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Ken Bratcher
Service Advisor
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Brett Lacasse
Shop Foreman & Automotive Technician
LN
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Laurie N.
Chevrolet Camaro
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/23/2025
verified customerVerified Customer
9
1991 Camero needed help
Found a GREAT camero guy, with muck knowledge of my old car. Everything was done in a timely manner and they came in under their quote.Wish they would have given me a heads up about work that needs to be done and that my sticker had run out. I would have gotten it all taken care of before I picked it up.
Employees worked with
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Ken Bratcher
Service Advisor
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Brett Lacasse
Shop Foreman & Automotive Technician
LR
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Leslie R.
Arundel, ME
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2025
verified customerVerified Customer
9
82,000 mile maintenance on Toyota Rav 4.
Excellent and ;timely service on my ten year old Toyota. Will be returning for sure..
Employees worked with
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Ken Bratcher
Service Advisor
CG
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Celeste G.
Biddeford, ME
Mazda CX-5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2025
verified customerVerified Customer
10
Excellent Highly Recommended!
Ken was very patient and professional when relating information about my repairs needed. He gave me time to decide what I approved to be completed. The final repairs ended up costing less than quoted - which was very reasonable compared to elsewhere. It also took less time to complete the repairs than expected.
Overall everything was excellent and professional: service, timing, repairs and price. I highly recommend this business.
Employees worked with
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Ken Bratcher
Service Advisor
PH
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Polly H.
Gorham, ME
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2025
verified customerVerified Customer
10
Great customer service!
Great service, great staff! Wouldn’t go anywhere else:)
Employees worked with
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Craig Barden
Owner & Automotive Technician
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Ken Bratcher
Service Advisor
ML
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Mike L.
Biddeford, ME
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
Always exceptional service!
As usual, always cordial, honest and accommodating! I trust them implicitly to provide the best product and quality service for my car. I would totally recommend them to my family and friends.
Employees worked with
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Ken Bratcher
Service Advisor
KP
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Karl P.
Kennebunkport, ME
Mercedes-Benz E250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2025
verified customerVerified Customer
10
first timer, outstanding service!
I was recently referred to Bruce's by a friend after the Mercedes dealer quoted an absurdly high price for strut and brake work. Ken was able to source a combination of OEM and aftermarket components and bring the costs in line. The work was outstanding, delivered on time at a reasonable cost, and flawless. The car drives like new and with new Continental True Contact tires, handles like a dream, particularly on wet roads. I couldn't be more pleased with my experience!
Employees worked with
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Ken Bratcher
Service Advisor
NO
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Norm O.
Arundel, ME
Subaru Ascent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
10
Well done again
Great service as always on time done right
Employees worked with
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Craig Barden
Owner & Automotive Technician
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Ken Bratcher
Service Advisor
JB
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John B.
Biddeford, ME
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2025
verified customerVerified Customer
10
Craig got my vehicle assessed and back on the road quickly.
Bruce's Auto has been my go to vehicle repair place for almost 35 years. Craig is always available and straight forward with explaining repair issues. I have been more than satisfied with the work they have prefeed over the years and they stand behind their work. Honest Mainers serving hard working Mainers.
Employees worked with
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Craig Barden
Owner & Automotive Technician
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Ken Bratcher
Service Advisor
Displaying all 20 Review
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