JAKE RITTER

Thank you

Thank you Mr. Hall

Thank you for the great survey

Ms. Bailey, 

 I apologize ma'am, you are 100 percent correct. I would like to offer you complementary service on your next visit. That day we were backed up, that is completely my fault (should have had more staff available) so please let me take care of your next visit

Paul,

  I apologize, it is never our intent to make errors and we should have let you know how long the visit would take. you next visit is on us, i will make a note now. I do appreciate your feed back, without knowing whats wrong, its hard to fix things. thank you so much.

Thank you

Thank you

Mr. Zindel,

  Let me start off by apologizing, i assure it is not our intention to delay your appointment at all. In your case the vehicle the specialist was working on took a little longer to diagnosis and repair and that should have been conveyed to you. If you would please reach out on your next visit. I will pay for you a free oil change, rotate and a wash. I do understand the only thing i cant give you is your time back, for this i apologize.

Thank you

Thank you for the great survey.

Thank you

Thank you we are adding vehicles.

Thank you

Jeff, please by all means bring vehicle, not what we want you to experience at all, Engine is brand new correct? Give me a call when you get a chance.

Mr. Asbury, 

 I apologize for the confusion, the manufacture sets things by time and miles, We actually look at said parts and replace them if needed. There is no way to know a filter is dirty without seeing it and on your report they are both good. That is why we didn't replace something you didn't need sir.

Thank you so much Ms Stein.

THank yu for the fantastic survey

Thank you

Thank you, for the great survey.

Michael,

   Please by all means bring your vehicle back, we don't want you to experience these concerns anymore than you want them. The manufacture has specific parameters that we must follow and, one of the said procedures is whats called audible sound test, this is performed with a microphone into your crankcase. Here is the concern the test will not operate until engine has reached normal operation temperature. So if you could please reschedule for a later date when vehicle could be left for a couple days if possible. We understand the frustration, we also will help to resolve your concern.