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Jon Oeller

Service Advisor
Jon is a great addition to the team. He handles all of his customers with care. When he is not at work he can be caught sky diving. He is currently training to gets his license.
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(32 reviews)
88

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Darrell H.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2024
verified customerVerified Customer
9
AAA tow truck dropped my car off at B&B due to breakdown
Was greeted by Jon Oeller at the counter. Set up an diagnostic inspection for the next day. Upon completion work was authorized and was done in recorded time. Shop was clean and no waste of time or material was noted. Thank you for the unexpected repair work and pleasant contact.
The Team from B&B Auto Repair responded on 07/29/2024 09:34 AM

Dear Darrell,Thank you for taking the time to share your positive experience at our shop! ? We're thrilled to hear that Jon provided you with excellent service and that your diagnostic inspection and repair were completed efficiently. We take pride in maintaining a clean and organized shop to provide a pleasant experience for our customers. We appreciate your business and look forward to serving you again in the future.Best regards, The B&B Auto Repair Team

Employees worked with

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Raul C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2024
verified customerVerified Customer
10
All you could hope for in a repar shop
I appreciate the the communication through this app.
The bay was organized and clean.
The estimate was clear and detailed
The front desk personnel explained all very detailed and clear.
The repair was done in less time than estimated
All in all it was the best experience I've had with an auto repair shop.
The Team from B&B Auto Repair responded on 07/22/2024 08:27 AM

Hello Raul! ?We're thrilled to receive your 5-star review! Thank you for appreciating our clear communication, organized workspace, and detailed estimates. It's great to hear that our front desk personnel provided you with the detailed explanations you needed. We're delighted that we could complete the repairs in less time than estimated. We aim to make every customer's experience the best, and we're so glad that we could do that for you! We look forward to serving you again in the future. Safe travels! ?

Employees worked with

Verified Customer
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2024
verified customerVerified Customer
10
AC Fixed Fast
With the hot weather, I needed my AC fast! B&B got me in quick, and restored my AC. They were efficient with their billing (got the whole thing on text before I showed up), the cost was reasonable, and they were courteous and friendly as well. Thanks!
The Team from B&B Auto Repair responded on 07/19/2024 10:19 AM

We're thrilled to hear that we could cool things down for you! ? Keeping our customers comfortable is what we do best, and we're delighted to hear that Tom, Lena, and Jon met your level of service. We always strive to have reasonable cost, and friendly team. Thanks for choosing B&B Auto Repair! If you need anything else, you know where to find us.


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Norman S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2024
verified customerVerified Customer
9
Tow harness repair
B and B scheduled me on short notice, got me in and checked out my vehicle and returned it and charged me
A very reasonable price!
The Team from B&B Auto Repair responded on 07/11/2024 08:49 AM

We're so glad we could squeeze you in and take care of your vehicle on short notice! ? Thanks for the fantastic review, Norman. We're here to keep your wheels rolling smoothly, so don't hesitate to reach out if you need anything else. Safe travels!

Employees worked with

JF
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Jon F.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2024
verified customerVerified Customer
10
Best Auto Repair In The Area
Lena, Jon and Mieke always provide super customer service and outstanding vehicle repairs. I can count on a detailed explanation of what repairs are needed and cost. I trust them to do an outstanding job, on time and to my complete satisfaction.
The Team from B&B Auto Repair responded on 06/23/2024 09:35 AM

Thank you for the fantastic feedback! ? We're thrilled to hear that Lena, Jon, and Mieke have consistently provided you with super customer service and outstanding vehicle repairs. It's great to know that you can count on us for detailed explanations and reliable, on-time service. Your trust means a lot to us, and we're committed to always delivering top-notch work that satisfies your needs. We appreciate your business and look forward to serving you again in the future!


PJ
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Paul J.
Keyport, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2024
verified customerVerified Customer
10
Great servoce
I always take my cars to BnB. They treat me well, and always fix the what needs to be fixed at a reasonable price
The Team from B&B Auto Repair responded on 06/20/2024 09:34 AM

Thank you for your continued support, Paul! We're thrilled to hear that you trust us with your cars and that you're happy with our service. We're always here to make sure your vehicles are in top shape without breaking the bank. See you next time! ??️


Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/31/2024
verified customerVerified Customer
8
Quick Summary
I came in to have a coolant flush done and it went very well. And I plan to come back for my businesses future fleet maintenance. The coolant they took out had a funny smell, so they pressure tested the engine block and it came back good. So they flushed it, then flushed it again with water and then filled with coolant. They also tested the thermostat. They were communicative.

The downside, is that I asked for a multi point inspection and I don't feel that was well done. The day before, I was under the same vehicle they worked on and noticed that I had leaking brake fluid on my front passenger wheel. It's all over the back of the tire and would be hard to miss.
I feel that inspecting brakes, especially when you have a vehicle lift, is part of a multi point inspection and should have been obvious.

I want to emphasize that I plan to return. I feel the job that I asked them to do specifically was very well done.
But. I didn't leave with the impression that the vehicle was looked over like I asked.
The Team from B&B Auto Repair responded on 05/31/2024 10:35 AM

Hi Aaron! ? Thanks for choosing B&B Auto Repair for your coolant flush and for considering us for your business's fleet maintenance in the future. We're thrilled to hear that the coolant flush went well and that our team was communicative throughout the process. ? We're sorry to hear about the leaking brake fluid on your front passenger wheel and the oversight in the multi point inspection. We understand the importance of a thorough inspection, especially when it comes to safety-critical components like the brakes. Your feedback is valuable to us, and we'll use it to improve our inspection process to ensure that every detail is carefully checked. We appreciate your understanding and look forward to the opportunity to provide. And again thank you for your feedback. It is truly appericated. 

Employees worked with

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Chris M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2024
verified customerVerified Customer
10
Professional and Patient
B&B was very professional and patient with me. My insurance company used an out of state inspector at the beginning of my claim. I had to take the lead and get them to contact B&B. It was a long process. I also started a new job that is 70 miles away from home so I could only deal with B&B through my mother in law. It took a week to get them paid after I got the invoice. So very patient and worked with my mother in law and I. Please take your business here. They will take care of you and your vehicle.
The Team from B&B Auto Repair responded on 05/16/2024 09:40 AM

Hey Chris! ? Thanks a bunch for sharing your experience! It sounds like you had quite the adventure with your insurance claim and the new job, but we're thrilled we could help out along the way. ?️ It means a lot to us that you appreciated our patience and professionalism! We're always here to take care of you and your vehicle, no matter the situation. We'll be here when you need us next!


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Leslie C.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2024
verified customerVerified Customer
10
Great honest service
Kept me informed on what was needed done and clear breakdown of costs.
The Team from B&B Auto Repair responded on 04/30/2024 08:20 AM

Hey Leslie! ? We're thrilled to hear that you appreciated our clear communication and transparency about the work needed and costs involved. Thank you for taking the time to share your experience. We're here for you whenever you need us! ??

Employees worked with

GL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2024
verified customerVerified Customer
10
Wonderful
Help me with problem of car and not all what another shop told me. For me honest is important. Now my car is running great.

So a big thank you to B &B. Looking forward to seeing you for Annie’s next visit.
The Team from B&B Auto Repair responded on 04/12/2024 03:05 PM

Dear Gabby, We're thrilled to hear that we could help you out and get your car running great! Honesty is our policy, and we're delighted that you appreciate it. We'll be here for Annie's next visit – just give us a holler when you're ready! ??Best regards,B&B Auto Repair


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Matthew B.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2024
verified customerVerified Customer
10
B&B Does it Right
I don't know cars, but I got the best advice about them from an old friend in Florida: "You know what the most expensive repair is? The wrong one." I trust B&B to give me the best value for my money, not some bargain bin repair that may or may not be what I need, and costs more in the long run.
The Team from B&B Auto Repair responded on 04/01/2024 09:15 AM

Hey Matthew! ? We love to hear that you trust us to provide the best value for your money. Your friend's wisdom definitely rings true – the wrong repair can be a costly mistake! We're here to ensure that you always receive accurate advice and top-notch service. Thank you for trusting us with your 2010 Toyota Prius care needs. See you Thursday!


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Zach C.
Port Orchard, WA
2011 Freightliner Sprinter 3500
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/29/2024
verified customerVerified Customer
0
Towed home
Paid 4800$ to fix a no start, I drove home (hard start) next morning didn’t start.
Took back to shop charged 600$ for inspection was told injectors and they were 770 a piece so 6000$ to maybe fix? on line Bosch injectors 236$ a piece. I own a small business in the area and will never recommend your shop. I had to tow my vehicle home
The Team from B&B Auto Repair responded on 04/09/2024 04:48 PM

Hello Zach! ? We're sorry to hear about your experience with us. We take your feedback seriously and appreciate you bringing this to our attention. We understand the frustration and inconvenience this has caused you. We strive to provide the best service to our customers and regret that we fell short in this instance. We'd like to make things right for you, so please feel free to reach out to us directly to discuss the situation further. Thank you for your understanding.

Employees worked with

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