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John Penker

General Manager - Milford
"John Penker - General Manager, Day Heights Auto Service Milford"
Guiding Day Heights Auto Service with a passion for outdoors and customer satisfaction. A versatile leader with a diverse career in customer service. A devoted "Girl Dad," music connoisseur, and automotive enthusiast ensuring safety and satisfaction.
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(11 reviews)
91

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2024
verified customerVerified Customer
10
very prompt on their explaning what my problems are with my Mini even gave me a print out very professional !!'
made things very clear and explained all problems on paper which made things easy to understand if a problem came up during the job they would make me a phone call away Thanks Lon W......
Jamie K. from Day Heights Auto Service - Milford responded on 06/05/2024 09:34 AM

We're thrilled to hear that we could provide you with clear explanations and keep you informed every step of the way, Lon. Keeping our customers in the loop is always a top priority for us. Thanks for taking the time to share your experience! We look forward to helping you out again in the future.


JT
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Jeff T.
Milford, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2024
verified customerVerified Customer
10
Completed on time and under budget
I needed a full engine replacement. Day Heights Auto completed the full repair on time and under the budget they quoted. Along the way they communicated with me what was happening. Everyone at Day Heights that I worked with was respectful and friendly.
Jamie K. from Day Heights Auto Service - Milford responded on 05/21/2024 09:33 AM

We're thrilled to hear that our team at Day Heights Auto Service was able to provide you with an excellent experience during your full engine replacement. Communication, respect, and friendliness are all key values that we strive to uphold, so it's great to know that you felt well taken care of. Thank you for choosing us to handle your repair, and we hope to see you again in the future for any automotive needs you may have!


MG
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Michelle G.
Milford, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2024
10
Fixed acceleration issues on Mercedes
High integrity
Excellent trouble shooting and problem solving

Outstanding tech knowledge

Treat me with respect

Came in under estimate
Jamie K. from Day Heights Auto Service - Milford responded on 05/05/2024 09:34 AM

Thank you for taking the time to share your feedback! We are thrilled to hear that you had an excellent experience with us. Serving you with high integrity and respect, while providing outstanding technical knowledge and coming in under estimate, is always our goal. We appreciate your kind words and look forward to serving you again in the future.


Verified Customer
Milford, OH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/29/2024
verified customerVerified Customer
7
Car maintenance done right
Appointment went well, maintenance done in reasonable amount of time

TM
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Tom M.
Milford, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2024
verified customerVerified Customer
10
Oil change
Got my oil change 8n and out in no t8me at all.Great place to get your car fixed family owned and you are tr3ated like family.

JK
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Jeff K.
Milford, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2024
verified customerVerified Customer
10
A good place to get your vehicle maintenance done
N/A

JK
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John K.
Fayetteville, OH
2014 Dodge 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2024
verified customerVerified Customer
9
Excellent
Very quick. Got me in the same day and took care of me.

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2024
verified customerVerified Customer
10
Great service
Great service as usual. Quick turnaround and notifications along the way. Thanks again!

DB
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Debbie B.
Goshen, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2024
verified customerVerified Customer
10
My Mini Cooper was really sick!!!
My car started smoking on the way to my aunt's funeral! I had to have my car towed! The driver that towed my car was so nice and reassuring!
Day Heights Auto had to keep my car for two days and gave me a loaner car at no charge for three days while my car was being serviced.
I have had my car serviced at Day Heights Auto for 30 years and I still received excellent service.

CH
Constantino H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2024
verified customerVerified Customer
10
Quality
An informed staff is one of the key rolls to a successful business. The dealership was so fast to sell me a car that they didn’t explain my car care insurance to me. But thanks to John my understanding of my car care warranty works is clear. Even though the warranty company wanted me to have aftermarket parts, I’m thankful for Day Heights Auto knows the value of quality parts. I can rest assured that my vehicle is in good hands. Thanks guys!!
Jamie K. from Day Heights Auto Service - Milford responded on 03/20/2024 06:46 AM

Thank you for sharing your experience, Constantino! We're glad to hear that John was able to provide clear explanations about your car care warranty and the importance of quality parts. It's important to us that our customers feel informed and confident about their vehicle service. We appreciate your trust in Day Heights Auto Service and look forward to continuing to provide you with top-notch care for your vehicle.


SW
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Shelly W.
Milford, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2024
verified customerVerified Customer
10
Braking system work
All dashboard warning lights pertaining to brakes suddenly on with no apparent trouble with the braking system. Diagnosed and repaired swiftly. Excellent service.
Jamie K. from Day Heights Auto Service - Milford responded on 02/14/2024 05:26 PM

Thank you for taking the time to share your experience with us! We're thrilled to hear that we were able to swiftly diagnose and repair the issue with your braking system, despite the sudden dashboard warning lights. Providing excellent service is always our top priority, and we're grateful for your positive feedback. Safe travels!


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