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SureCritic / Auto Maintenance / Midas of Torrington / JG1 JG1
JJ

JG1 JG1

Midas of Torrington
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(34 reviews)
67

Reviews of JG1 JG1

CP
candace p.
Torrington, CT
Nissan Versa
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2023
verified customerVerified Customer
9
Fast, courteous, and worked on price
Happy with the service
Midas M., Store Manager from Midas of Torrington responded on 07/29/2023 08:32 AM

Thank you for your business, Candace! We're delighted to hear that you had a positive experience with us. We strive to provide our customers with the best service possible, and we're glad that you were satisfied.

Thank you, The Midas of Torrington Team
Employees worked with
JJ
JG1 JG1
CC
CAROL C.
Burlington, CT
Jeep Compass
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2023
verified customerVerified Customer
9
Great service
I come back to this Midas because of the great customer service. They got me right in-took less than an hour. Gave me the discount. A good experience all the way around. Will definitely go back
Midas M., Store Manager from Midas of Torrington responded on 07/28/2023 11:02 AM

We are delighted to have earned your loyalty, Carol! We strive to provide great customer service each and every time and are happy to hear that we met your expectations. We hope to serve you again soon!

Thank you, The Midas of Torrington Team
Employees worked with
JJ
JG1 JG1
RM
RANDOLPH M.
Torrington, CT
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2023
verified customerVerified Customer
10
Pleasure and knowledgeable.
Pleasure and knowledgeable.
Midas M., Store Manager from Midas of Torrington responded on 07/20/2023 08:42 AM

Thank you for your positive review, Randolph! We are so glad you enjoyed your experience. We strive to provide an atmosphere where our customers can feel informed and comfortable. We appreciate your patronage!

Thank you, The Midas of Torrington Team
Employees worked with
JJ
JG1 JG1
RK
ROB K.
Torrington, CT
Chevrolet Equinox
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/19/2023
verified customerVerified Customer
7
Oil change
I got an appointment quickly, service went well, didn’t take too long
Midas M., Store Manager from Midas of Torrington responded on 07/20/2023 08:42 AM

Rob, thank you for taking the time to share your experience with us. We're glad to hear our quick appointment and prompt service were beneficial to you. Thanks for being our customer!

Thank you, The Midas of Torrington Team
Employees worked with
JJ
JG1 JG1
AH
ARIEL H.
Torrington, CT
Nissan Pathfinder
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2023
verified customerVerified Customer
10
They were great!
The guys working there were friendly - kind to everyone that was there and worked fast and hard together
Midas M., Store Manager from Midas of Torrington responded on 07/20/2023 08:42 AM

Thank you for taking the time to leave us a review, Ariel. We are so pleased to hear that our team was friendly and efficient. We strive to provide outstanding customer service and it's great to hear that we achieved this. We appreciate your business and hope to serve you again soon.

Thank you, The Midas of Torrington Team
Employees worked with
JJ
JG1 JG1
AW
ALFRED W.
Torrington, CT
Jeep Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2023
verified customerVerified Customer
10
Clean and courteous
Thanks for your help
Midas M., Store Manager from Midas of Torrington responded on 06/22/2023 01:01 PM

Thank you for your kind review, Alfred. We are so happy you had a good experience with us here at Midas of Torrington. We strive to provide excellent customer service and are glad you appreciated it.

Thank you, The Midas of Torrington Team
Employees worked with
JJ
JG1 JG1
DN
DAVE N.
Willington, CT
Subaru Forester
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/21/2023
verified customerVerified Customer
10
Emissions
I recently aviators Midas to have my emissions test done. Unfortunately the machine they use seemed to have an error and wasn’t working. The staff member who was working was very apologetic. Ultimately it seems it was out of their hands but he handles it well. Hopefully it’s working next time I visit
Midas M., Store Manager from Midas of Torrington responded on 05/22/2023 05:04 AM

Thank you for taking the time to leave a review, Dave. We apologize for the inconvenience you had with our emissions machine, there was a state wide lockout the day that you showed up. We appreciate your understanding. We will make sure it is functioning properly next time you visit.

Thank you, The Midas of Torrington Team
Employees worked with
JJ
JG1 JG1
RD
RICHARD D.
CT
Subaru Crosstrek
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2023
verified customerVerified Customer
10
Great employee’s
Excellent knowledgeable staff walked me through step by step on what’s happening and took the extra time to make sure everything went smoothly
Midas M., Store Manager from Midas of Torrington responded on 05/22/2023 05:11 AM

Thank you for your 5-star review, Richard! We are so glad to hear that our staff was able to help you out and that you had a positive experience with us. We believe in providing our customers with the best service and we're happy to know that we met your expectations.

Thank you, The Midas of Torrington Team
Employees worked with
JJ
JG1 JG1
DT
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DENNIS T.
Torrington, CT
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2023
verified customerVerified Customer
10
Quick and personable staff
Helpful staff provided timely service.
Midas M., Store Manager from Midas of Torrington responded on 05/22/2023 05:11 AM

Thank you, Dennis, for your 5 star review. We truly appreciate your business and are glad that our staff was able to provide you with the timely service you needed. We strive to provide excellent customer service, and your feedback helps us to continue improving.

Thank you, The Midas of Torrington Team
Employees worked with
JJ
JG1 JG1
KN
KENNY N.
Riverton, CT
Ford F-150
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/18/2023
verified customerVerified Customer
3
Shorthanded, 11/2 hours. Didn’t check air filter, no mileage sticker. Low end deal. Run down place. The guys weee ok .
Shorthanded, took 11/2 hours. Didn’t check air filter, no mileage sticker. Place was run down. The guys were ok.
Midas M., Store Manager from Midas of Torrington responded on 05/22/2023 05:11 AM

Thank you for taking the time to review us, Kenny. We apologize for the long wait and for not checking the air filter and providing a mileage sticker. We take pride in our customer service and we are sorry that you did not have the best experience. We will use your feedback to improve our services.

Thank you, The Midas of Torrington Team
Employees worked with
JJ
JG1 JG1
AM
ADONIS M.
Torrington, CT
Honda Civic Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2023
verified customerVerified Customer
10
They were incredible
The transmission on my sons car was damaged and the auto repair insurance was a being a little difficult and the staff went out of their way to help us out. They were down to earth and humble. Definitely have made us loyal customers for life. I appreciate the professionalism and decency they demonstrated.
Midas M., Store Manager from Midas of Torrington responded on 05/22/2023 05:12 AM

Thank you so much for your kind words, Adonis! We are so glad to hear that our staff went above and beyond to help you and your son out. We strive to provide the best customer service and it's wonderful to hear that we achieved that. We look forward to seeing you again soon!

Thank you, The Midas of Torrington Team
Employees worked with
JJ
JG1 JG1
AM
ANGEL M.
Torrington, CT
Kia Forte
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2023
verified customerVerified Customer
10
Friendly and Knowledgeable
Just recently started going to Midas for the AAA discount,was pleasantly surprised at the Friendliness of the Manager.They’re extremely busy,but take the time to inform you of the progress of the work being done on your car.
Midas M., Store Manager from Midas of Torrington responded on 04/27/2023 09:19 AM

Thank you so much for your kind words, Angel! We are so glad to hear that you had a great experience with us. We strive to provide excellent customer service and we are glad that you noticed. We appreciate your business and look forward to seeing you again soon.

Thank you, The Midas of Torrington Team
Employees worked with
JJ
JG1 JG1
JG
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JAN G.
Torrington, CT
Nissan Versa
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2023
verified customerVerified Customer
10
Brake check
Efficient, pleasant and professional
Midas M., Store Manager from Midas of Torrington responded on 04/21/2023 04:30 AM

 We strive to provide the best service possible and we are glad that we could meet your expectations. We appreciate your business!!!

Thank you, The Midas of Torrington Team
Employees worked with
JJ
JG1 JG1
NV
NOEL V.
Kent, CT
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2023
verified customerVerified Customer
10
Welcomed and Comfortable
Stopped by for emissions inspection. Was greeted and attended to immediately. Felt welcomed and the associate did a great job building rapport. I was out in under 15 minutes, maybe even faster.
Midas M., Store Manager from Midas of Torrington responded on 04/18/2023 07:17 AM

 We are so glad that you felt welcomed and that the associate was able to build rapport with you. We strive to provide the best customer service and we are glad that we were able to meet your expectations. We appreciate your business and hope to see you again soon!

Thank you, The Midas of Torrington Team
Employees worked with
JJ
JG1 JG1
JN
JOHN N.
Winsted, CT
Jeep Liberty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2023
verified customerVerified Customer
10
Jayson the manager went above and beyond the call of duty by assisting them with road service and even giving them a ride. Solid. A plus service.
See the above.
Midas M., Store Manager from Midas of Torrington responded on 04/18/2023 07:28 AM

Thank you for your 5-star review, John! We are so pleased to hear that you had a great experience with us at Midas of Torrington. We strive to provide the best service possible and are glad that we could meet your expectations. We look forward to seeing you again soon!

Thank you, The Midas of Torrington Team
Employees worked with
JJ
JG1 JG1
NT
NICK T.
Torrington, CT
Subaru Forester
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2023
verified customerVerified Customer
9
Good experience
Had emissions test and oil change; tire rotation etc. Also good recommendations on future services needed. Some minor issues were rectified by management after my last review. Kudos to the team for following up so well.
Employees worked with
JJ
JG1 JG1
MK
MARY K.
Harwinton, CT
INFINITI G35 Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2023
verified customerVerified Customer
10
Oil change
At first my guard was up because I didn't want to be sold anything I didn't need or want because this is my prior experience with another business in Torrington.
But this didn't happen here they respected my decision and did only what I asked them to do to my vehicle which was professionally done.


I enjoyed my time well I I was waiting for my car to be done..

Because I wasn't being sold parts I didn't need or want that day I will be returning. It's a good feeling to be able to go into an automotive shop for repairs or just an oil change and not be mad about getting other parts even if it's just a windshield wiper blade it's just aggravating at this place you didn't do that they respected my decision.
Midas M., Store Manager from Midas of Torrington responded on 04/18/2023 07:32 AM

Thank you for choosing your Torrington Midas!! We really enjoyed taking care of your automotive needs and hope to see you in the future for anything you may need.

Team Torrington 

Employees worked with
JJ
JG1 JG1
TM
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THOMAS M.
Torrington, CT
Volvo XC70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2023
verified customerVerified Customer
10
Excellent!
Excellent service
Midas M., Store Manager from Midas of Torrington responded on 04/18/2023 07:34 AM

Thank you so much for your kind words, Thomas! We are so glad to hear that you had an excellent experience with us. 

Thank you, The Midas of Torrington Team
Employees worked with
JJ
JG1 JG1
VC
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Verified C.
Norfolk, CT
BMW X6
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2023
verified customerVerified Customer
10
Emissions
I was in and out in about 20 minutes. No appointment needed.
Midas M., Store Manager from Midas of Torrington responded on 04/18/2023 07:35 AM

We are so glad to hear that you had a quick and easy experience at Midas of Torrington. We will be here now or in the future for anything you may need. 

Thanks for choosing Midas

Employees worked with
JJ
JG1 JG1
NT
NICK T.
Torrington, CT
Subaru Forester
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2023
verified customerVerified Customer
9
Good experience
Had emissions test and oil change; tire rotation etc. Also good recommendations on future services needed. Some minor issues were rectified by management after my last review. Kudos to the team for following up so well.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/12/2023
6
Punctual but careless
Called to make sure they were on time. They were, and they were very polite and helpful. Completed in reasonable amount of time and they gave me good recommendations for further work that should be done. The only thing that spoiled this overall great visit was that they didn't use protective paper for the floors and the mechanics got massive grease footprints on the mats and floor surrounding the area on the driver's side. Had to go to the car wash and treat and clean them. If I go there again I will be sure to warn them to keep it clean.
Midas M., Store Manager from Midas of Torrington responded on 04/14/2023 02:46 PM

I appreciate the time you gave me to make this bad exp a better one and hope to see you in the future 

Thank you, 
Jason
Midas M., Store Manager from Midas of Torrington responded on 04/18/2023 07:28 AM

Thank you, The Midas of Torrington Team
Employees worked with
JJ
JG1 JG1
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