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SureCritic / Hyundai Dealer / Dublin Hyundai / JENNIFER MARTINEZ
JM

JENNIFER MARTINEZ

Dublin Hyundai
Overall Rating
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(6 reviews)
21

Reviews of JENNIFER MARTINEZ

Verified Customer
San Ramon, CA
2018 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/11/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Poor Service
Had an appointment for 2:30pm my car sat untouched for 2 hrs. When I questioned if it was done they said it was next. Then 20 mins later it was ready. If it took 20 mins to fix why did I have to wait 2 hrs.
MARIKA Y. from Dublin Hyundai responded on 03/14/2022 11:39 AM

Thank you for giving us your honest feedback, as that's the ONLY way we may improve. 


We will be in touch.
Dublin Hyundai 

Employees worked with
JM
JENNIFER MARTINEZ
SF
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Sayed F.
San Ramon, CA
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Dublin Hyundai
I was pleased with the service that I received
MARIKA Y. from Dublin Hyundai responded on 03/08/2022 12:15 PM

Thank you very much Sayed for your 5 star review, it means a lot to our team.

Have a great day. 
Dublin Hyundai 

Employees worked with
JM
JENNIFER MARTINEZ
Verified Customer
Oakland, CA
2015 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
verified customerVerified Customer
8
Category: Service
Service/Communication
The Hyundai team reached out to me regarding my concerns. I appreciate the the communication & look forward to bringing my car back for services. Thanks to Jennifer & Marika for accommodating me.
Employees worked with
JM
JENNIFER MARTINEZ
JC
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Janet C.
San Leandro, CA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service, but...
This visit was great! Jennifer Martinez was outstanding, but I don't have much to say about the other representatives that were there to greet customers when they arrive.

I LOVE my Hyundai and that's the reason I encouraged a good friend to buy one. Unfortunately the customer service was terrible once the money was given to pay for the car. Please note this happened at Hyundai in Concord. The sales representative refused to offer assistance to answer questions about different features on the car, NO ONE was willing to offer the name or number of someone outside of this branch to address our issues and concerns. The sells representative play a guilty trip on my friend to give an outstanding rating when this wasn't true. Anyway, as a result of this experience I won't be buying another Hyundai nor will I ever recommend another person to buy this brand.
MARIKA Y. from Dublin Hyundai responded on 02/23/2022 11:09 AM

Thank you Janet for your honest feedback. I personally appreciate your review, for the simple fact I too am excited to have another woman in the building! 

Thank you Janet, & please continue to let us know how we can improve.
Thanks,
Dublin Hyundai 
Marika Young

Employees worked with
JM
JENNIFER MARTINEZ
Verified Customer
Oakland, CA
2015 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
verified customerVerified Customer
8
Category: Service
Service/Communication
The Hyundai team reached out to me regarding my concerns. I appreciate the the communication & look forward to bringing my car back for services. Thanks to Jennifer & Marika for accommodating me.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/22/2022
Service Type: Maintenance
4
Category: Service
Price Quote
The young lady who checked me in was great. However, I would have liked to have known the exact cost of my services before hand. I was quoted one price then upon completion & on my way to pick up my vehicle, I was told I was quoted the wrong price & was supposedly comped.
MARIKA Y. from Dublin Hyundai responded on 02/23/2022 11:15 AM

Thank you for your feedback, our team will contact you shortly.

Best,
Dublin Hyundai
Marika Young

MARIKA Y. from Dublin Hyundai responded on 02/24/2022 04:25 PM

Hello.

  Thank you so much for your time & speaking with you.

I'll be in touch,
Dublin Hyundai
Marika Young

Employees worked with
JM
JENNIFER MARTINEZ
Verified Customer
Fremont, CA
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
verified customerVerified Customer
9
Category: Service
Service excellent
Good worker good service
Employees worked with
JM
JENNIFER MARTINEZ
Verified Customer
Fremont, CA
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
verified customerVerified Customer
9
Category: Service
Service excellent
Good worker good service
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/16/2022
Service Type: Repair
5
Category: Service
invoice
I was under a lot of stress because estimate cost and the final bill were different. Later, the cost was corrected, but it was not a good experience.
MARIKA Y. from Dublin Hyundai responded on 02/17/2022 10:13 AM

Thank you so much for agreeing to re-score. 

Have a great day! 

Employees worked with
JM
JENNIFER MARTINEZ
RC
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Ronald C.
Livermore, CA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
15K Service and recall repair
Service done on time and service manager very helpful in correcting a recall. Will continue to use Dublin Hyundai.
MARIKA Y. from Dublin Hyundai responded on 01/25/2022 02:25 PM

Thank you Ronald for your honest feedback, your opinion of us matters! 

Have a great week,
Dublin Hyundai 

 

Employees worked with
JM
JENNIFER MARTINEZ
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