JM

Jacob Mahar

Accessories Manager
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(252 reviews)
93

BG
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BEN G.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2023
verified customerVerified Customer
10
Category: Service
Above and beyond
The crew at Mike White Ford replaced my tires. Unknown to me, a previous owner had filled one of the wheels with corrosive flat-repair spray. The Mike White team added this cleaning to the job and still came in under the estimated price! And beat other local prices at the same time.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/20/2023 01:30 PM

We are delighted to hear that you were pleased with the tire and cleaning services! We take great pride in providing quick and reliable service at a competitive price, so we are glad that we were able to meet your needs. We look forward to serving you again in the future!


MJ
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MICHAEL J.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2023
verified customerVerified Customer
10
Category: Service
2023 Maverick Bushwhacker Fender Flairs
You guys squeezed me in last minute and installed the Bushwhacker Fender Flairs on my 2023 Maverick. They look really, really, really GREAT!!!!!
You guys rock. Thanks again
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/16/2023 10:26 AM

Thanks for the kind review, Michael! We always strive to provide the best customer service and are glad we could get you in so quickly. We appreciate your business and hope you enjoy your Maverick's new look!


Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2023
verified customerVerified Customer
9
Category: Service
Installation of an accessory on vehicle.
The actual installation and interaction with Jacob was great. He was very cordial and helpful in explaining how my new accessory works and answered questions. Great day. My complaint was the ordering process. I had ordered the accessory 8 weeks ago as I scheduled my maintenance appointment. As was stated at that time that it may not arrive in time to install at the maintenace appointment. However, 7 weeks go by and I hear nothing from Mike White's accessory department. I go in to find out why, and Preston, who took my order, could not explain until he found the paperwork. Then he called the distributor or warehouse (?), and they indicated they didn't get the order. So, no one was checking on orders arrivals, delays, etc. and keeping me informed. I almost cancelled. That needs to change. I enjoy going to Mike White Ford, but this is unacceptable.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/09/2023 02:31 PM

Thank you for leaving us a review and for your feedback on the ordering process. We appreciate the positive feedback about Jacob and apologize for any inconvenience caused by the ordering process. We take feedback such as this seriously and will work to ensure that this doesn't happen again in the future.


JL
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JEFFREY L.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2023
verified customerVerified Customer
10
Category: Service
accessories for my Ranger
I had a new truck bed cover installed , and the job / product was perfect.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/09/2023 10:24 AM

Thank you, Jeffrey, for your 5-star review and for choosing Mike White Ford of Coeur d'Alene! We are delighted that you are happy with the new truck bed cover installation. It is our goal to provide quality services and products to all of our customers. We appreciate your business and hope to serve you again soon!


Verified Customer
Rathdrum, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2023
verified customerVerified Customer
10
Category: Service
Excellent
This is the second vehicle we have purchased from Mike White Ford and we are very pleased with how everything went. The salesman and everyone we worked with was very courteous and excellent to work with. We will highly recommend Mike White Ford to anyone who is looking to purchase a vehicle
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/21/2023 10:52 AM

We are delighted to hear that you had a great experience buying your second vehicle from us! We take great pride in delivering excellent customer service and we are glad to hear that you were able to share and recommend us to other potential customers. We value your business and hope to see you again soon!


Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2023
verified customerVerified Customer
10
Category: Service
Upgrades for the Bronco
Worked with Jacob in accessories to add some upgrades to the Bronco. Everything from scheduling to the install to completing the the work went like clockwork and completed early. Will continue to bring my vehicles to MWF. Thank you.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/08/2023 11:48 AM

We are so glad to hear that Jacob provided you with such great service on your visit. We are proud to have a team of knowledgeable and experienced staff who are dedicated to going above and beyond for our customers. We appreciate your continued loyalty and look forward to your next visit.


MA
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MITCHELL A.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2023
verified customerVerified Customer
10
Category: Service
STAFF
The staff at Mike White are always professional and friendly.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/25/2023 10:15 AM

Thank you for your kind review, Mitchell. We're pleased to hear that you had a good experience with our staff. We strive to provide our customers with the highest level of service, so we're grateful for your feedback. We hope to continue to provide you with excellent service in the future.


BA
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BEN A.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2023
verified customerVerified Customer
10
Category: Service
service
Jacob helped me select tires and rims and had them installed in a timely fashion
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/02/2023 05:03 PM

Thank you Ben, for taking the time to leave us this 5-star review. We are so pleased that Jacob was able to help you select tires and rims and that he was able to install them in a timely fashion. We strive to provide excellent customer service, and it is very gratifying to know that our efforts have been successful. We value your business and look forward to working with you again.


MA
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MITCHELL A.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2023
verified customerVerified Customer
10
Category: Service
Bronco purchase
Tyler and Tyler were outstanding to work with .
Very knowledgeable and professional. And no need to go elsewhere for wheels and tire upgrades and 2” lift . And Accessary experts Jacob and Preston were very helpful and competitive on price . A great experience overall .
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/26/2023 11:44 AM

We are so pleased to hear that Tyler and Tyler, Jacob, and Preston provided you with a great experience. We take pride in our knowledgeable and professional team, and it is wonderful to hear that they exceeded your expectations. We are glad that you found what you needed from us and hope to serve you again soon.


EM
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ERNEST M.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2023
verified customerVerified Customer
10
Category: Service
Trim instalation
Excellent time, cost and workmanship.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/26/2023 11:39 AM

Thank you, Ernest, for taking the time to provide your feedback. It's great to hear that your experience with us was both efficient and of superior quality. We appreciate your kind words and will continue to strive for excellence in all that we do for our customers.


Verified Customer
Coeur D Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/23/2023
verified customerVerified Customer
7
Category: Service
Running board replacement
Easy to make appointment BUT I had to go to the dealer on my own to find out if the replacement parts were in. Repair was quick once everything got ironed out. Can only rate 4 stars because of dealer not letting me know parts were in
Abigail B. from Mike White Ford of Coeur d'Alene responded on 06/24/2023 01:03 AM

We apologize for any inconvenience you may have experienced. We understand your frustration and are happy to hear that the repair was completed quickly. We will make sure to improve our communication when parts are available for any future service. We appreciate your business and hope to see you again soon."

Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/26/2023 11:40 AM

Mike White Ford strives for a 5-star service with every visit, and we are always looking for opportunities to improve. We would like to address your experince directly, so please reach out to us at info@mikewhiteford.com with more details. 


GF
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GRANT F.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2023
verified customerVerified Customer
10
Category: Service
Great. Service!
As usual we had a great experience working with Bill, Robert, Russ, Jacob - the whole team! They never disappoint!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/26/2023 11:30 AM

We're delighted to hear you had such a positive experience with our team! We strive to provide excellent service and it's great to hear that we've succeeded. We look forward to seeing you again soon!


Verified Customer
Saint Maries, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2023
verified customerVerified Customer
10
Category: Service
Great service
Accessories department was fast and efficient with my veg customizations
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/14/2023 12:06 PM

We are so glad to have been able to meet your needs for customizing your vehicle. Our team takes pride in providing speedy service to our customers, and we are delighted to hear that you were so satisfied. Thank you for choosing Mike White Ford of Coeur d'Alene!


Verified Customer
Greenacres, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2023
verified customerVerified Customer
10
Category: Service
Dash Cam Install
Jacob and Lew did a great job!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/14/2023 12:06 PM

We're so glad Jacob and Lew made your visit to Mike White Ford of Coeur d'Alene a positive one. We strive to make sure everyone who visits us has a great experience!


DY
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DOUGLAS Y.
Liberty Lake, WA
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2023
verified customerVerified Customer
10
Category: Service
Great customer service!
The best service team anywhere!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/05/2023 11:25 AM

Thank you, Douglas, for your kind words! We are so pleased to hear that our service team was able to provide you with an excellent experience. Our team works hard to ensure that our customers are always taken care of, and we're glad we could do that for you. We appreciate your business and look forward to serving you in the future.


Verified Customer
Deer Park, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2023
verified customerVerified Customer
10
Category: Service
second to none cutomer service
Very friendly staff. I would like to give a special shout out to my salesman Kevin. This guy is the best salesman we've ever dealt with. Always eager to help and go above and beyond.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/31/2023 10:58 AM

Thank you for taking the time to share your experience! We are so glad to hear that you had a great experience with our staff, especially Kevin. We work hard to ensure that every customer feels welcome and informed, and it is wonderful to hear that you felt that way. We are proud to have Kevin on our team and will strive to make sure every customer experience is as positive as yours.


RH
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RONALD H.
Rathdrum, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2023
verified customerVerified Customer
10
Category: Service
Fog Lights installation
I’m very happy with my experience with Mike White Ford accessory department. They took great care of me. Got the job done early! Very courteous.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/25/2023 08:24 AM

Thank you so much for your kind words, Ronald! We are delighted that you had a pleasant experience with us. We strive to always provide excellent customer service and we are glad that we could do that for you.


Verified Customer
Liberty Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2023
verified customerVerified Customer
10
Category: Service
Great Service
Great work and service!
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/22/2023 03:37 PM

Thank you for your kind words! We strive to provide excellent customer service and it's always a pleasure to receive such positive feedback. We're glad to have been of service and hope you'll think of us for any of your future automotive needs.


Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2023
verified customerVerified Customer
10
Category: Service
accessories for my Ranger
Mike White Ford is the best ever
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/17/2023 04:44 PM

Thank you for your kind words! We are so pleased to hear that you had a great experience with us. We strive to provide the best customer service and we are glad that we could meet your expectations. We look forward to serving you again in the future.


Verified Customer
Coeur D Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/10/2023
verified customerVerified Customer
10
Category: Service
Good service
Brought vehicle in the morning, out in the afternoon, called when completed and did nice work
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/12/2023 08:09 AM

Thank you for taking the time to share your experience with us. We are glad to hear that you were able to get your vehicle in and out quickly and that you were satisfied with the work that was done. We strive to provide excellent customer service and we are glad that we were able to meet your expectations.

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