GD

GARY DESROSIERS

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(981 reviews)
62

MR
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Mary R.
Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai Elantra Owner
Excellent service experience!!
Recommended
Alejandro H., Service Manager from Braman Hyundai responded on 03/07/2020 09:43 AM


Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with

MJ
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Marjorie J.
Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast Friendly Service
I only come to Braman to service my vehicle. They have a comfortable waiting area and if you dont want to wait they will reimburse your uber fees if you decide to leave your car.
Recommended
Alejandro H., Service Manager from Braman Hyundai responded on 03/07/2020 09:43 AM


Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with

Verified Customer
Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service
One more time the services success standards of excellence. Very good customer service experience.
Recommended
Alejandro H., Service Manager from Braman Hyundai responded on 03/07/2020 09:42 AM


Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with

LL
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Laylie L.
Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly customer service
Excellent service
Recommended
Alejandro H., Service Manager from Braman Hyundai responded on 03/04/2020 06:36 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with

Verified Customer
Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Gary good work
Gary took care of everything
Recommended
Alejandro H., Service Manager from Braman Hyundai responded on 03/04/2020 06:17 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with

JU
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Juana U.
Miami Gardens, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car service
Everything was ok we the service,but will be better if do car wash also after the service.
Recommended
Alejandro H., Service Manager from Braman Hyundai responded on 03/03/2020 02:21 PM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with

AJ
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Amous J.
Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The great service and atmosphere
Gary the man get you in and out on time and get the job done.
Recommended
Alejandro H., Service Manager from Braman Hyundai responded on 03/02/2020 02:20 PM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with

Verified Customer
Miami, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2020
verified customerVerified Customer
Category: Service
Had a car wash at the end
Gary was helpful
Recommended
Employees worked with

Verified Customer
Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great job by Gary Desmoines!
Recommended
Alejandro H., Service Manager from Braman Hyundai responded on 03/02/2020 04:15 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with

Verified Customer
Miami, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2020
verified customerVerified Customer
Category: Service
Had a car wash at the end
Gary was helpful
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/28/2020
Service Type: Maintenance
Category: Service
Needs improvement, but overall ok
Appointment times are apparently not taken serious .
Not Recommended
Alejandro H., Service Manager from Braman Hyundai responded on 03/02/2020 04:16 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business. Thank you very much for reaching out about this. I am very sorry about the frustrating experience you endured on your most recent service visit. We could have done a better job of providing proactive communication and directly addressing your needs

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with

Verified Customer
Miramar, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Vehicle Service
excellent service & courteous staff
Recommended
Alejandro H., Service Manager from Braman Hyundai responded on 03/02/2020 04:15 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with

Verified Customer
Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Gary took really good care of my car’s service. He came to me with all the information needed and even proactively requested parts that needed replacement for a recall.
Recommended
Alejandro H., Service Manager from Braman Hyundai responded on 02/19/2020 11:35 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with

Verified Customer
Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best Service
I have been taking my vehicle for service to the same location since 2016, the care and professionalism provided is outstanding . Mr. Gary Desrosiers goes above and beyond to provide great customer service.
Recommended
Alejandro H., Service Manager from Braman Hyundai responded on 02/18/2020 08:02 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with

Verified Customer
Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome service
Excellent service overall!
Recommended
Alejandro H., Service Manager from Braman Hyundai responded on 02/13/2020 04:25 AM


Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with

VR
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Veronica R.
Miami Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Braman Service is great
I believe what makes a place great is the service of the employees. I continue going to Braman service because the great customer service of Gary Desrosiers.
Recommended
Alejandro H., Service Manager from Braman Hyundai responded on 02/12/2020 10:57 AM


Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with

DD
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Diane D.
Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great job
Thank you
Recommended
Alejandro H., Service Manager from Braman Hyundai responded on 02/12/2020 04:27 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with

DP
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Devin P.
Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Overall
When I felt the dealership failed, they made up in a big way. I appreciate them for making me want my car again.
Recommended
Alejandro H., Service Manager from Braman Hyundai responded on 02/11/2020 11:23 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with

CV
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Christopher V.
Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Gary
Gary was great! He resolved all of my car related issues in a courteous manner. I will continue to come back to Braman.
Recommended
Alejandro H., Service Manager from Braman Hyundai responded on 02/07/2020 08:35 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.



Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with

Verified Customer
Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service
Always great service. Staff is very friendly and always super helpful! They help you even if you don’t make an appointment and try to get you out of there as quickly as possible.
Recommended
Alejandro H., Service Manager from Braman Hyundai responded on 01/29/2020 11:30 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with

WG
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Wilberto G.
Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
The atencion, service are the vest.
All way Braman mens 5 stars service and atencion all the time.
Recommended
Alejandro H., Service Manager from Braman Hyundai responded on 01/28/2020 06:25 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.