GD

GARY DESROSIERS

Overall Rating

4.8

(981 reviews)

62

Reviews of GARY DESROSIERS

Verified Customer

Miami, FL

2018 Hyundai Tucson

11/05/2019

Service Type: Maintenance

Verified Customer

Category: Service

Professional and pleasant

All good

Recommended

Alejandro H., Service Manager from Braman Hyundai responded on 11/05/2019 06:15 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

Employees worked with

GARY DESROSIERS

MG

Mario G.

Miami, FL

2018 Hyundai Sonata

11/04/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service Manager

Garry, Service employee is great. He’s taken care of my vehicle several times and told him the defect my steering wheel has. He acknowledged and said that looks like a manufacturer defect. Service manager said to order part. When I went to do the exchange on the steering wheel he advised damaged was caused by my hand. Don’t know how he came to that conclusion. Made the service guy take off the new steering wheel and put my old one back and claim that damage was done by me. Only reason to go is for GARRY as he will take care of your issues. Still don’t understand why the same service manager that gave the approval to order part is now saying that it can’t be done.

Not Recommended

Alejandro H., Service Manager from Braman Hyundai responded on 11/04/2019 12:55 PM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business. Thank you very much for reaching out about this. I am very sorry about the frustrating experience you endured on your most recent service visit. We could have done a better job of providing proactive communication and directly addressing your needs

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

Employees worked with

GARY DESROSIERS

CA

Cassandra A.

Davenport, FL

2011 Hyundai Sonata

11/04/2019

Service Type: Repair

Verified Customer

Category: Service

Always Great Service!!!

Every time I go to Braman, I ALWAYS get the BEST car service and customer service. They genuinely care about their customers. Gary D. is so helpful with explaining what needs to be done for my car as well as what my options are. He's very nice &
his customer service is always great.

Recommended

Alejandro H., Service Manager from Braman Hyundai responded on 11/04/2019 11:11 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

Employees worked with

GARY DESROSIERS

DR

Dayhana R.

Miami, FL

2018 Hyundai Accent

ReScore Review™

11/05/2019

Verified Customer

Category: Service

N-A

N/A

Recommended

Original Review

11/02/2019

Service Type: Repair

Category: Service

Okay

Car tires need to be rotated and it wasn’t done And was missing Engine top Cover was missing in the car

Recommended

Alejandro H., Service Manager from Braman Hyundai responded on 11/02/2019 12:02 PM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business. Thank you very much for reaching out about this. I am very sorry about the frustrating experience you endured on your most recent service visit. We could have done a better job of providing proactive communication and directly addressing your needs

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

Employees worked with

GARY DESROSIERS

Verified Customer

Miami, FL

2016 Hyundai Genesis Coupe

11/01/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service À+

Excellent service. On time. No more than what needed

Recommended

Alejandro H., Service Manager from Braman Hyundai responded on 11/02/2019 05:04 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

Employees worked with

GARY DESROSIERS

JB

Jonathan B.

Bal Harbour, FL

2018 Hyundai Tucson

11/01/2019

Service Type: Maintenance

Verified Customer

Category: Service

Excellent

Gary is the best customer service associate in the business. Fast, friendly and efficient. Nothing but positive things to say.

Recommended

Alejandro H., Service Manager from Braman Hyundai responded on 11/01/2019 01:23 PM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

Employees worked with

GARY DESROSIERS

DB

Doreen B.

Miami, FL

2018 Hyundai Elantra Gt

11/01/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great Customer Service

Gary has been with us for awhile he is a great server he keeps us coming to this location

Recommended

Alejandro H., Service Manager from Braman Hyundai responded on 11/01/2019 11:07 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

Employees worked with

GARY DESROSIERS

ZI

Zeljko I.

Miami, FL

2017 Hyundai Santa Fe Sport

10/31/2019

Service Type: Repair

Verified Customer

Category: Service

Unscheduled visit

The check engine light came on so I just drove up and Gary the Hyndai service rep was able to help me immediately. He made the whole experience as painless as possible.

Recommended

Alejandro H., Service Manager from Braman Hyundai responded on 11/01/2019 04:20 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

Employees worked with

GARY DESROSIERS

CB

Claudia B.

Miami, FL

2016 Hyundai Veloster

10/31/2019

Service Type: Repair

Verified Customer

Category: Service

Amazing customer service!

Every time I took my car to get serviced I always experienced and amazing, reliable, punctual and professional service from the team!

Recommended

Alejandro H., Service Manager from Braman Hyundai responded on 10/31/2019 12:16 PM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

Employees worked with

GARY DESROSIERS

MM

Monica M.

Deerfield Beach, FL

2019 Hyundai Sonata

10/30/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great

Service, attention, installations for costumer excellent. All clean

Recommended

Alejandro H., Service Manager from Braman Hyundai responded on 10/30/2019 07:58 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

Employees worked with

GARY DESROSIERS

Verified Customer

Miami, FL

2016 Hyundai Tucson

10/29/2019

Service Type: Maintenance

Verified Customer

Category: Service

Oil Change..

Service and the advisr were great, but the price could be more competitive...

Recommended

Alejandro H., Service Manager from Braman Hyundai responded on 10/30/2019 04:24 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

Employees worked with

GARY DESROSIERS

WF

Wanda F.

Miami, FL

2015 Hyundai Sonata

10/29/2019

Service Type: Repair

Verified Customer

Category: Service

Car Service

Great expertise service that employees give. Gary is his name.

Recommended

Alejandro H., Service Manager from Braman Hyundai responded on 10/29/2019 12:18 PM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

Employees worked with

GARY DESROSIERS

VB

Viviana B.

Miami, FL

2017 Hyundai Veloster

10/25/2019

Service Type: Maintenance

Verified Customer

Category: Service

fast , simple ,great

fast appointment, fast service

Recommended

Alejandro H., Service Manager from Braman Hyundai responded on 10/26/2019 04:52 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

Employees worked with

GARY DESROSIERS

NF

Nancy F.

Weston, FL

2015 Hyundai Sonata

10/25/2019

Service Type: Maintenance

Verified Customer

Category: Service

Gary

Gary is the very best he is on time greets you and knows what he is talking about.

Recommended

Alejandro H., Service Manager from Braman Hyundai responded on 10/25/2019 11:03 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

Employees worked with

GARY DESROSIERS

CB

Carolyn B.

Miramar, FL

2013 Hyundai Sonata

10/24/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service Review

Reliable Service, Courteous, & Friendly Staff.

Recommended

Alejandro H., Service Manager from Braman Hyundai responded on 10/25/2019 04:35 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

Employees worked with

GARY DESROSIERS

LM

Leslie M.

Miami, FL

2016 Hyundai Santa Fe

10/21/2019

Service Type: Maintenance

Verified Customer

Category: Service

The service specialists

Gary was excellent. He answered all my questions and offered good advise on what my vehicle needed to keep running well.

Recommended

Alejandro H., Service Manager from Braman Hyundai responded on 10/21/2019 09:21 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

Employees worked with

GARY DESROSIERS

BG

Bianca G.

Miami, FL

2016 Hyundai Elantra

10/15/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great Service

I received excellent customer service from Gary. It is always a pleasure working with him, he is very knowledgeable and has great patience. He deserves to be a manager. If you ever go get your car service here make sure to ask for Gary.

Recommended

Alejandro H., Service Manager from Braman Hyundai responded on 10/15/2019 01:11 PM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

Employees worked with

GARY DESROSIERS

MM

Mark M.

North Miami Beach, FL

2018 Hyundai Tucson

ReScore Review™

10/16/2019

Service Type: Maintenance

Verified Customer

Category: Service

Recommended

Original Review

10/15/2019

Service Type: Maintenance

Category: Service

Customer Service

I thought Gary was very professional as he answered any and all questions that I had regarding my service with the car.
Unfortunately, other areas were disappointing - parking, no food or vending machines (at least I didn't see any) and I won't be
taking my car back there for warranty conditions.

Recommended

Alejandro H., Service Manager from Braman Hyundai responded on 10/15/2019 11:48 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business. Thank you very much for reaching out about this. I am very sorry about the frustrating experience you endured on your most recent service visit. We could have done a better job of providing proactive communication and directly addressing your needs

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

Employees worked with

GARY DESROSIERS

Verified Customer

Miami, FL

2019 Hyundai Elantra

10/14/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great Experience

I was very pleased with my experience at Braman Hyundai. As soon as I pulled in, someone came over to offer me assistance and pointed me in the right direction for the service I desired. I was very impressed with the wait time for my car to be serviced. The waiting area was clean and welcoming. All employees were very polite and helpful. Once it was time for me to pay, I found out that the person who helped me applied a coupon and I was very thankful for that gesture. I will gladly recommend this business to others.

Recommended

Alejandro H., Service Manager from Braman Hyundai responded on 10/15/2019 07:19 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

Employees worked with

GARY DESROSIERS

CD

Caique D.

Miami Beach, FL

2019 Hyundai Ioniq Hybrid

10/12/2019

Service Type: Repair

Verified Customer

Category: Service

Not on the same page

I've been taking my car to Braman for years now. Always satisfied with the results. Above all Gary, my advisor, is what keeps me coming back. I have not yet seen someone with such genuine care and concern for me and my car. I believe that this is the type of service Braman aims to provide. However, not the entire team is on this page.

Last I went to pick up my car the cashier seemed to be tired, which I could understand for being almost closing time. We all work and we can feel tired. Yet, we still have to smile and perform our duties at a satisfactory level. Her cordiality and willingness to help was close to zero, not to say that she was lacking patience close to a rude level. Sad fact but true. A 5 minute poor interaction ruined my entire experience. And quite honestly there's nothing worse than not feeling welcome where you are spending your money. Not sure if I'll be coming back.

Not Recommended

Alejandro H., Service Manager from Braman Hyundai responded on 10/14/2019 04:31 AM

Thank you for servicing your vehicle with Braman Miami.

Your experience at our Dealership is important to us and we hope to continue earning your business.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai. Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future.

Alex Heredia
Service Manager
Braman of Miami
2060 N.E. 2nd Avenue
Miami, Florida 33137-1200
Office (305) 571-1200
Email aheredia@bramanmiami.com

Employees worked with

GARY DESROSIERS

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