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SureCritic / Hyundai Dealer / McGrath City Hyundai / EDDY VELLEGA
EV

EDDY VELLEGA

McGrath City Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(723 reviews)
73

Reviews of EDDY VELLEGA

Verified Customer
Niles, IL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Car Repair
Service was quick.
I would use them again.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/28/2017 07:53 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
Verified Customer
Chicago, IL
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/28/2017 07:54 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
NF
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Neil F.
Chicago, IL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mirror replacement
I needed to have the entire side view mirror replaced. The appointment was scheduled fairly quickly. They took care of me and I was in and out in about ninety minutes.
The service and quality are always excellent.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/28/2017 07:53 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
Verified Customer
Chicago, IL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Eddie Vellega makes the place great because he has great costumer service skills and is very knowledgeable.
Staff have Great costumer service skills.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/26/2017 11:04 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
PF
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Patricia F.
Chicago, IL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2016 Hyundai
This particular Hyuandai dealer is too far, but I Loved the service. Professional and Courteous.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/26/2017 11:04 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
RG
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Robert G.
Chicago, IL
2012 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
Ed and Aaron and mark
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/26/2017 11:05 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
Verified Customer
Oak Park, IL
2011 Hyundai Elantra To
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The right hand doesn't seem to know what the left hand is doing
Online schedule appears to be window dressing only, not an actual scheduling system.
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/19/2017 01:36 PM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
HG
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Horacio G.
Chicago, IL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Fast and easy process. Andy is a great person.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/18/2017 11:02 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
Verified Customer
Harwood Heights, IL
2006 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Please watch your videos if any
Someone in the service department have a dirty hand .
I am 100% positive they went through my glove compartment.
Please review your video recordings (if any) during my visit to see who it was.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/18/2017 02:30 PM

Employees worked with
EV
EDDY VELLEGA
JB
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Jeremiah B.
Chicago, IL
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service, Great Staff
I came in when someone stole my catalytic converter, Eddy was great explaining what I needed to do with insurance, police reports, and with the service department. Got everything taken care of in less then 2 days-amazing. I even had McGrath replace my break pads and coolant. Everyone from the service staff to the cashier was helpful-Funny story - when the cashier was helping with my bill someone called her up on the phone and started swearing and yelling racist things at her for no reason. No context, she picked up the phone and he started spewing obscenities I could hear standing back from the counter -she professionally told him that she wasn't gonna take his foul language and said good bye. She handled it perfectly, that guy was an ass, and she had every right to yell back but she kept it together like a champ. Keeping together under a crazy situation-that was great.
So as the title of my review says great service-quick turn around on repairs and everyone was amazing getting me the help and information I needed.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/13/2017 08:28 AM

Hello Jeremiah, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Happy holidays!!!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
RC
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Ronald C.
Chicago, IL
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent friendly service
Ed Vellega and other personnel were extremely accommodating during entire process.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/13/2017 08:25 AM

Hello Ronald, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Happy holidays!!!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
MP
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Mary P.
Chicago, IL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent price
Pleasant and they did what I asked
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/13/2017 08:24 AM

Hello Mary, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Happy holidays!!!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
SR
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Sylvia R.
Streamwood, IL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The service and knowledge of Eddie Villega
Eddie is a great person with great customer service skills, greets his clients with a smile and shares his knowledge of the service business with his his clients, Eddie males sure his clients know exactly what's wrong and why the problem needs to be corrected, repaired or replaced.
Eddie always has a smile on his face and while talking to Eddie on the phone one can tell that Eddie is smiling.
Eddie goes above and beyond the call of duty and goes out of his way to plesse his clients. Grest job Eddie, keep up the great job u r doing. U make us feel we r welcomed to keep coming back.
Thanx for all of ur hospitality.
Buscemi
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/13/2017 08:23 AM

Hello Sylvia, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Happy holidays!!!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
JR
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Jesenia R.
Elmwood Park, IL
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Very nice and great service.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/11/2017 09:51 AM

Hello Jesenia,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
CG
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Candice G.
Chicago, IL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Customer Service
As the head of the service department, Ed V. goes above and beyond to make sure that my car is taken care of any time I have an issue. I truly appreciate the friendly service! Everyone is so extremely helpful always!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/06/2017 07:43 AM

Hello Candice,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
NA
gravatar
Nishat A.
Oak Lawn, IL
2013 Hyundai Sonata Hyb
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Love the car, but recall alerts need to be addressed
McGrath Hyundai has great service but unfortunately something went wrong this time during oil change service due to re-calls on the car. Will be taking the car back to resolve the alerts that are now showing.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/06/2017 07:42 AM

Hello Mr. Aziz,


My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
Verified Customer
Oak Park, IL
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Outstanding customer service!
Outstanding customer service!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/04/2017 02:53 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
FV
gravatar
Fabio V.
Carol Stream, IL
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The people... Ed Vellega
As usual great service!!!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/04/2017 09:06 AM

Hello Fabio,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
AT
gravatar
Amos T.
Chicago, IL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The workers
Great service and understanding
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/04/2017 09:07 AM

Hello Amos,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
LH
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LEKETA H.
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
I moved away for 5 years and came back... And this is the first dealership I thought about when receiving service! I always receive great service. Thanks
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/04/2017 09:08 AM

Hello Leketa,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
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