DONNELL BROWN

SERVICE CONSULTANT

College Park Hyundai

Overall Rating

4.7

(303 reviews)

72

Reviews of DONNELL BROWN

CS

Chandra S.

Greenbelt, MD

2020 Hyundai Veloster

08/24/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Awesome service awesome people

Always good a service

BRANDON C H. from College Park Hyundai responded on 08/24/2021 06:26 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

JD

Jannifer D.

Silver Spring, MD

2016 Hyundai Tucson

08/22/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

good service all around

i always get good service at college park hyundai they know what needs to be done ,and always keep me updated on what may soon need attention.

BRANDON C H. from College Park Hyundai responded on 08/23/2021 01:34 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

RV

Rebeca V.

Silver Spring, MD

2020 Hyundai Kona

08/21/2021

Service Type: Maintenance

Verified Customer

0

Category: Service

Not satisfactory at all

I to check the brakes that have been making a squeaking noise and they couldn’t find anything and technicians didn’t hear it. However, the brakes continue to make a squeaking noise and this is for a 2020 model that hardly has 12k Miles on it and has not be driven that much. It makes me wonder if is something that has to do with a factory defect and if that is the case, it should be fixed under the manufacturer warranty. Also mentioned that the driver’s seat heating system was defective, sometimes it will work and other times it will not turn on. The representative indicated that they had to do a diagnosis and if it was determined that there was nothing wrong, I will have to pay the diagnosis fee of $180, which seems to be ridiculous. It should be inspected and there is definitely something wrong with it, but I am concerned that they will say that nothing is wrong, same as with brakes and then I will be stuck paying a $180 diagnosis fee for nothing. This is the first time that we own a Hyundai and it will probably be the last time. Wr have always owned Toyota vehicles and have not experienced this type of issues that should be covered under the bumper to bumper warranty.

BRANDON C H. from College Park Hyundai responded on 08/22/2021 05:25 AM

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (301) 441-1313, at your convenience. I thank you in advance

Employees worked with

SERVICE CONSULTANT

HP

Hernan P.

College Park, MD

2020 Hyundai Palisade

08/06/2021

Service Type: Maintenance

Verified Customer

Category: Service

7500 miles mantenance

Very friendly, professional and Excelente service,

Recommended

BRANDON C H. from College Park Hyundai responded on 08/06/2021 03:12 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

Verified Customer

Brooklyn, MD

2018 Hyundai Sonata

07/09/2021

Service Type: Repair

Verified Customer

Category: Service

5

Mr. Brown was very helpful the service department was very professional I would definitely try again

Recommended

BRANDON C H. from College Park Hyundai responded on 07/09/2021 12:37 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

SN

Steve N.

Lanham, MD

2020 Hyundai Tucson

07/06/2021

Service Type: Repair

Verified Customer

Category: Service

Great

Service is perfect

Recommended

BRANDON C H. from College Park Hyundai responded on 07/06/2021 03:42 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

SW

Steven W.

University Park, MD

2019 Hyundai Elantra

07/03/2021

Service Type: Repair

Verified Customer

Category: Service

Routine maintanance

Everything went well. Maintanance was completed quickly and professionally. I schedule the appointment, brought the car in and was able to go home a short time later. Making for a happy customer.

Recommended

BRANDON C H. from College Park Hyundai responded on 07/03/2021 02:07 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

KB

Kulani B.

Hyattsville, MD

2018 Hyundai Santa Fe Sport

07/02/2021

Service Type: Maintenance

Verified Customer

Category: Service

Excellent service

I was assisted from parking, to get a parking,and everyone I approached was very pleasant overall it’s a good service I got.

Recommended

BRANDON C H. from College Park Hyundai responded on 07/02/2021 12:06 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

Verified Customer

Adelphi, MD

2018 Hyundai Elantra

06/30/2021

Service Type: Maintenance

Verified Customer

Category: Service

Vehicle Service

The Service reps are very efficient and accommodating. Services needed and performed on my vehicle have always been efficiently completed.

Recommended

BRANDON C H. from College Park Hyundai responded on 06/30/2021 02:32 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

Verified Customer

Capitol Heights, MD

2014 Hyundai Sonata

06/30/2021

Service Type: Maintenance

Verified Customer

Category: Service

Excellent

This is a clean facility and professional staff.

Recommended

BRANDON C H. from College Park Hyundai responded on 06/30/2021 12:19 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

SC

Sonia C.

Silver Spring, MD

2017 Hyundai Tucson

06/29/2021

Service Type: Repair

Verified Customer

Category: Service

Fantastic service

Exemplary Service Department, clean, friendly and welcoming!

Recommended

BRANDON C H. from College Park Hyundai responded on 06/29/2021 01:29 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

Verified Customer

Burtonsville, MD

2015 Hyundai Sonata

06/04/2021

Service Type: Maintenance

Verified Customer

Category: Service

Great customer service

Great communication

Recommended

BRANDON C H. from College Park Hyundai responded on 06/04/2021 04:56 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

SM

Sherrill M.

Brentwood, MD

2013 Hyundai Sonata

05/31/2021

Service Type: Maintenance

Verified Customer

Category: Service

Great Hyundai Service Visit

My recent service visit for my Sonata was a pleasant one....I was checked in quickly.....they contacted me with the list..went over everything they felt needed to be done....it made sense to go ahead and get all the suggested work done...I dropped off early am on Monday......my car was completed Tues evening but I couldn't get there for the pick up til weds am.....at checkout my service man went over everything again....even got to use my service coupons....then walked with me out to get my car....I would have liked to have had a loaner...would have saved me a lot on a rental...but all in all..a pleasant enough experience....I am always nervous/upset when Dwayne Joseph has to go in the shop.and I have been thru a lot of trials and tribulations lately......I appreciate my service persons care and patience...Thank you College Park Hyundai!!!!

Recommended

BRANDON C H. from College Park Hyundai responded on 05/31/2021 12:07 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

LW

Linda W.

Silver Spring, MD

2021 Hyundai Elantra

05/27/2021

Service Type: Repair

Verified Customer

Category: Service

Loving my New delivery

My daughter Aarika' and I went into the dealership to purchase Extended Warranty for the 2018 Elantra. And Ike the Finance Manager made me a offer that we couldnt refuse, with affordable payment. We purchased a 2021 Hyundai Elantra and love it. Its the beautiful unusual blue. Ebonni we love you! You gave us a awesome deal in 2018. You have moved up in position....Congratulations. Ike and Kola you are Top Notch. I will highly recommend this staff to everybody that I come in contact with. They are the Best!!!

Recommended

VINCENT B., Service Director from College Park Hyundai responded on 05/27/2021 02:07 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

JK

Joyce K.

Gaithersburg, MD

2012 Hyundai Tucson

05/10/2021

Service Type: Repair

Verified Customer

Category: Service

Horrible

Nightmare

Not Recommended

BRANDON C H. from College Park Hyundai responded on 05/10/2021 04:35 PM

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. I just attempted to call you shortly after you completed this survey and was not successful in my attempt. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (301) 441-1313, at your convenience. I thank you in advance.

Employees worked with

SERVICE CONSULTANT

Verified Customer

Upper Marlboro, MD

2020 Hyundai Elantra

04/30/2021

Service Type: Maintenance

Verified Customer

Category: Service

Good customer service

Good customer service

Recommended

BRANDON C H. from College Park Hyundai responded on 05/01/2021 10:33 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

RA

Rosetta A.

Washington, DC

2016 Hyundai Tucson

04/30/2021

Service Type: Repair

Verified Customer

Category: Service

Personnel are very polite and helpful.

Personnel are very polite and helpful.

Recommended

VINCENT B., Service Director from College Park Hyundai responded on 04/30/2021 07:53 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

AP

Alicia P.

College Park, MD

2013 Hyundai Azera

04/29/2021

Service Type: Maintenance

Verified Customer

Category: Service

Service Technicians - Courteous and Knowledgeable

Service Technicians have always been very courteous and knowledgeable. They have been instrumental in helping me keep my 8 year old automobile on the road in its excellent shape. When discussing a problem you are not left with the feeling that you are being talked down to, and the work performed on your vehicle is explained in terms you can understand.

Recommended

VINCENT B., Service Director from College Park Hyundai responded on 04/30/2021 07:51 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

Verified Customer

Capitol Heights, MD

2015 Hyundai Sonata

04/29/2021

Service Type: Maintenance

Verified Customer

Category: Service

College Park Hyundai

My experience was good. My service Darnell was good and he was courteous. I would bring my car back there for my next service.

Recommended

VINCENT B., Service Director from College Park Hyundai responded on 04/29/2021 03:07 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

Verified Customer

Hyattsville, MD

2019 Hyundai Accent

ReScore Review™

04/27/2021

Verified Customer

Category: Service

Give me a new engine or car

Give me a new car or new engine . I come to this dealer more than I go to chick fil a.... My car always has issues...

Not Recommended

Employees worked with

SERVICE CONSULTANT

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