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SureCritic / Hyundai Dealer / College Park Hyundai / DONNELL BROWN
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DONNELL BROWN

SERVICE CONSULTANT
College Park Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(303 reviews)
72

Reviews of DONNELL BROWN

Verified Customer
Beltsville, MD
2015 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
verified customerVerified Customer
10
Category: Service
Great service!
The service was professional from start to finish.
Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Washington, DC
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
verified customerVerified Customer
10
Category: Service
Corrected any issues with my appt
The service department advisor and the department manage that made amends by reaching out to me about the service issue caused by their third party vendor. They were very concerned about the poor detailing service and will being discussing it with the vendor. The mechanic will correct putting on my rain guards.
Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Washington, DC
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
verified customerVerified Customer
10
Category: Service
Corrected any issues with my appt
The service department advisor and the department manage that made amends by reaching out to me about the service issue caused by their third party vendor. They were very concerned about the poor detailing service and will being discussing it with the vendor. The mechanic will correct putting on my rain guards.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/08/2021
Service Type: Maintenance
6
Category: Service
There was some service issues.
My service advisor was friendly and courtesous but the service was poor. The mechanical work was incompleted because of them not having 3m double sided tape. The detailer did a poor job with cleaning the interior and the rear windshield.
VINCENT B., Service Director from College Park Hyundai responded on 11/09/2021 06:11 AM

Thank you for taking the time to share your feedback regarding your recent service experience. I am very sorry that we did not provide you with the level of service that you expect and more importantly deserve when doing business with us. I tried to reach you to discuss your concern in more detail, however, I was unable to reach you. At your convenience, please contact me at 301-441-1313 ext. 2705.

I look forward to speaking with you and working to re-gain your confidence in our ability to serve you.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Beltsville, MD
2015 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
verified customerVerified Customer
10
Category: Service
Great service!
The service was professional from start to finish.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/06/2021
Service Type: Maintenance
8
Category: Service
Good Service
Satisfied overall
VINCENT B., Service Director from College Park Hyundai responded on 11/08/2021 05:32 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
PY
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Phineas Y.
Upper Marlboro, MD
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Service
Donnell in the service department provided me excellent customer service. He was friendly, knowledgeable and very informative. I would definitely recommend him to handle your service needs.
VINCENT B., Service Director from College Park Hyundai responded on 10/29/2021 05:41 AM

Thank you for taking the time to complete the survey. Your feedback is very important to us!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
AK
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Alrick-Carmen K.
Chesapeake, VA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Happy Customer
I originally purchased my brand new 2020 Hyundai from College Park Hyundai and from sales to service .. they’re awesome . I had an issue once and I was so upset vowing to never return . The supervisor (Melodie) not only addressed all of my concerns but she made sure I was heard and it’s been smooth sailing ever since. I enjoy coming into the shop . I don’t feel like they’re just trying to take my money . I don’t go to any other location for my vehicle because they’ve created such a good impression .
VINCENT B., Service Director from College Park Hyundai responded on 10/26/2021 01:09 PM

Thank you for taking the time to complete the survey. Your feedback is very important to us!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Hyattsville, MD
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service!
I’ve been bringing my Tuscon here for 2 years now, and so far so good. Customer service is always great!
VINCENT B., Service Director from College Park Hyundai responded on 10/25/2021 01:09 PM

Thank you for taking the time to complete the survey. Your feedback is very important to us!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
JC
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Jess C.
Gaithersburg, MD
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
I was given extreme attention to my needs!
From the moment I talked to the Service young lady in the phone, who was extremely accommodating to the moment I took the car in and talked to Donnelly, whom I didn’t know, everything was extremely satisfying.
VINCENT B., Service Director from College Park Hyundai responded on 10/25/2021 05:58 AM

Thank you for taking the time to complete the survey. Your feedback is very important to us!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Bowie, MD
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
1st Car Service
My service advisor Donnell and the staff at College Park Hyundai Service Center provided wonderful service.
VINCENT B., Service Director from College Park Hyundai responded on 10/23/2021 10:03 AM

Thank you for taking the time to complete the survey. Your feedback is very important to us!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
TL
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Timothy L.
Rockville, MD
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good service
Quick and easy
VINCENT B., Service Director from College Park Hyundai responded on 10/23/2021 05:34 AM

Thank you for taking the time to complete the survey. Your feedback is very important to us!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
MK
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Martin K.
Beltsville, MD
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Friendly
Doing a really good job
VINCENT B., Service Director from College Park Hyundai responded on 10/22/2021 07:34 AM

Thank you for taking the time to complete the survey. Your feedback is very important to us!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Washington, DC
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service
It was easy to schedule the appointment online, I arrived a little early and they got started right away, and identified a couple other issues that needed to be repaired. Will definitely go back for future service needs.
VINCENT B., Service Director from College Park Hyundai responded on 10/20/2021 06:03 AM

Thank you for taking the time to complete the survey. Your feedback is very important to us!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
WB
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Winston B.
Silver Spring, MD
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
My experience I have when I take my car for service
My visit to college park Hyundai was always good Mr Danell Brown always explained all the details to me professionally and overall the place always clean and welcome
VINCENT B., Service Director from College Park Hyundai responded on 10/13/2021 09:12 AM

Thank you for taking the time to complete the survey. Your feedback is very important to us

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
RV
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Rebeca V.
Silver Spring, MD
2020 Hyundai Kona
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/25/2021
Service Type: Repair
verified customerVerified Customer
4
Category: Service
Brakes continue to make squeaking noise and driver’s seat heating needs to be fixed
I ask to check the brakes for the second time, since the first time they indicated that they couldn’t hear the squeaking noise that the brakes continue to make. A technician drive the car with me and he was able to hear the brakes squeaking noise . this is for a 2020 model that hardly has 12k Miles on it and has not be driven that much. It makes me wonder if is something that has to do with a factory defect and if that is the case, it should be fixed under the manufacturer warranty. Also mentioned that the driver’s seat heating system was defective, sometimes it will work and other times it will not turn on.
It was determined that there is a defect with it but need to return to have the work completed
This is the first time that we own a Hyundai and it will probably be the last time. We have always owned Toyota vehicles and have not experienced this type of issues that should be covered under the bumper to bumper warranty.
My expectation when I bring the car back for the third time is that these two issues are resolved. Most likely they will need to replace the rotors, since the last time they resurface them and the problem with the squeaky noise persists. Also, the seat heating needs to be fixed and I am expecting to get a loaner vehicle , while my car is being serviced
BRANDON C H. from College Park Hyundai responded on 09/27/2021 04:16 AM

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly Steven Sparks, College Park Hyundai Customer Care Manager at 443-575-3110, at your convenience. I thank you in advance

 

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
MA
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Maynor A.
Washington, DC
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent services
Excellent services
BRANDON C H. from College Park Hyundai responded on 09/13/2021 02:31 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Lanham, MD
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2021
verified customerVerified Customer
10
Category: Service
Review
Thanks for your service
Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Lanham, MD
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2021
verified customerVerified Customer
10
Category: Service
Review
Thanks for your service
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/07/2021
Service Type: Repair
6
Category: Service
Service
Was ok
BRANDON C H. from College Park Hyundai responded on 09/07/2021 05:08 PM

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (301) 441-1313, at your convenience. I thank you in advance

 

STEVE S. from College Park Hyundai responded on 09/10/2021 11:10 AM

Thank you for taking the time to compleate the survey. Your feedback is very important to us. I woul like to speak to you directly to learm more about your experiance so I can work with our staff to make your visits more pleasant. you can contact me directly, Steve Sparks, College Park Hyundai Customer Realations 443-575-3110 at your convience. Thank you in advance.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
TB
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Terrelene B.
College Park, MD
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2021
verified customerVerified Customer
10
Category: Service
Committed to re-establishing trust and confidence.
Thankfully customer service manager outreached to ensure and recommit services to my satisfaction.
Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
TB
gravatar
Terrelene B.
College Park, MD
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2021
verified customerVerified Customer
10
Category: Service
Committed to re-establishing trust and confidence.
Thankfully customer service manager outreached to ensure and recommit services to my satisfaction.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/31/2021
Service Type: Maintenance
9
Category: Service
Amenable
Improved communications between customer and service advisor. Best to always perform what customer scheduled versus performing a service that was neither necessary, required or asked for.
BRANDON C H. from College Park Hyundai responded on 09/01/2021 10:10 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Columbia, MD
2021 Hyundai Palisade
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/30/2021
Service Type: Maintenance
verified customerVerified Customer
5
Category: Service
just "ok"
need better communication with client, better waiting area, the express oil change took 2-3 hours.
BRANDON C H. from College Park Hyundai responded on 08/30/2021 04:50 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
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