CP

Cole Patterson

Service Advisor
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(775 reviews)
79

KS
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KENT S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2021
verified customerVerified Customer
Category: Service
First oil change
First maintenance oil change and tire rotation on my 2020 Explorer ST. Waiting area is comfortable and had good coffee. Out of there is about an hour. Complimentary car wash is a plus.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/03/2021 03:32 PM

Kent, thank you for the kind review! Congratulations on reaching your first maintenance on your 2020 Explorer ST! We're so glad that you had a comfortable and speedy experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Spokane, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2021
verified customerVerified Customer
Category: Service
quality of customer service
very excellent customer service. So much better than Wendle Ford or Gus Johnson Ford in Spokane. Those two Spokane dealerships need to come to CDA and take a class from Mike White Ford. Mike White Ford sets the standard for great service. It's a shame the Spokane dealerships get and F grade while Mike White Ford get an A+.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/03/2021 03:31 PM

Anonymous, thank you for the excellent review! We're sorry that you had less than stellar experiences at the Spokane stores, but we're so glad that our service department was able to help you and take care of your vehicle! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


TT
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TYLER T.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
verified customerVerified Customer
Category: Service
The first class customer service!
Cole, is both a gentleman and a scholar. His knowledge is unattainable. The technicians that performed the service on my Ford F-150 also deserve a round of applause for their work. Thank you mike white and all the staff.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/03/2021 03:27 PM

Tyler, thank you for the incredible review! We're so glad that you enjoyed "first class customer service" and Cole's dedication to his customers! We'll be sure to pass along your kudos. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


FH
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FREDERICK H.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2021
verified customerVerified Customer
Category: Service
git er done
Got in and out with no problems.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/29/2021 04:52 PM

Frederick, thank you for the 5 star review! We're so glad that we were able to get you back on the road with no issues! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


BS
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BRAD S.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2021
verified customerVerified Customer
Category: Service
Regular Service appointment
Always very helpful and friendly. Cole was great to work with.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/29/2021 04:51 PM

Brad, thank you for the 5 star review! We're so glad that you had a pleasant service experience! We'll be sure to pass along your kind words to Cole! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


HN
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HANK N.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2021
verified customerVerified Customer
Category: Service
5k service
The service department got me in quickly and had the service in less than an hour. This included replacing a difficult bulb and checking the entire truck over. Thanks Cole.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/28/2021 03:37 PM

Hank, thank you for the 5 star review! We're so glad that we were able to take care of your vehicle in a timely manner. We'll be sure to pass along your kind words to Cole as well! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


CH
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CINDY H.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2021
verified customerVerified Customer
Category: Service
Cindy
Everyone works together pleasant to be there.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/28/2021 11:17 AM

Cindy, thank you for the kind review! We're so glad that you enjoyed spending some time with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


TM
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THOMAS M.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2021
verified customerVerified Customer
Category: Service
Wonderful people
They do a great job of informing you on what was done and what to look out for in the further.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/28/2021 08:48 AM

Thomas, thank you for the wonderful review! We truly want to look out for our customers and one of the best ways to do that is by letting people know in advance what their service future looks like - so they can plan and adjust accordingly! It's how we would want to be treated! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!


MK
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MARK K.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2021
verified customerVerified Customer
Category: Service
Timeliness. Reasonable cost. Smiling faces.
I’ve been going to Mike white Ford to service my F150 for a few years now. They were always on time and there are costs are competitive. The people in her face with her always very friendly but to the point.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/28/2021 08:46 AM

Mark, thank you for the fantastic review! Your review hits on so many points that are important to us - timeliness, price sensitivity and friendliness being some of the most important! We truly value our customers and their time! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!


MS
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MARJORIE S.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2021
verified customerVerified Customer
Category: Service
considerate.
considerate, helpful, willing to go the extra mile, made me feel special.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/27/2021 01:00 PM

Marjorie, thank you for the 5 star review! We're glad that you felt special because that's always how we want our customers to feel! You are special to us! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


WS
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WAYNE S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2021
verified customerVerified Customer
Category: Service
Great service
Great service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/27/2021 12:58 PM

Wayne, thank you for the 5 star review! We're so glad that you had such a great experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


GF
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GARY F.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2021
verified customerVerified Customer
Category: Service
In and out on time
They were ready for me with a smile and finished the job on schedule for the price quoted.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/26/2021 11:39 AM

Gary, thank you for the fantastic review! We're so glad that you had such pleasant service and that we were able to complete the work in a timely manner! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2021
verified customerVerified Customer
Category: Service
Thank you
Excellent service and staff
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/26/2021 11:38 AM

Anonymous, thank you for the excellent review! We're so glad that you had such a great experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


SS
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SUSAN S.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
verified customerVerified Customer
Category: Service
efficient, clean, courteous,
All of your services are very good. Everyone is kind and courteous and your mechanics do great work.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/21/2021 03:52 PM

Susan, thank you for the great review! Efficient, clean and courteous are three of our biggest goals! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


LK
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LAURIE K.
Worley, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2021
verified customerVerified Customer
Category: Service
Good experience
Service was quick, approx one hour. Service desk folks were very nice.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/20/2021 08:52 AM

Laurie, thank you for the good review! We're so glad that you had a good experience and that your wait was just as expected! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


AH
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ANNE H.
Cataldo, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
verified customerVerified Customer
Category: Service
Excellent
Done in 30 minutes
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/20/2021 08:52 AM

Anne, thank you for the excellent review! We're very proud of our speedy team and glad that you had a great experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


TA
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TIMOTHY A.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2021
verified customerVerified Customer
Category: Service
Just an oil change, but perfect
Excellent service organization.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/16/2021 02:36 PM

Timothy, thank you for the perfect review! We're so glad that you had such a great oil change! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


TP
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TYRELL P.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2021
verified customerVerified Customer
Category: Service
Easy Experience
LOF and rotate went well. My only ask would be to have an exit sign on the pull-up service drive, kind of confusing for a first timer, that the backside is the actual entrance.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/16/2021 02:26 PM

Tyrell, thank you for the 5 star review! Thank you for the feedback as well! We will pass that along to maintenance and see what we can get accomplished! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


CR
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CAREY R.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2021
verified customerVerified Customer
Category: Service
Great atmosphere
I always love my wait while I get our truck serviced. The atmosphere is warm and inviting. Lots of space to sit and watch t.v., read, and the staff is exceptionally friendly. The guys at the service desk are speedy and right on top of what you need done. They are respectful also.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/16/2021 02:25 PM

Carey, thank you for the great review! We're so glad that you had such a comfortable and pleasant experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


AT
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ASHLEE T.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2021
verified customerVerified Customer
Category: Service
Always Excellent Service
Great customer service from the time I arrived to have my vehicle serviced in the service department to the caring and friendly team inside while I waited!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/16/2021 02:24 PM

Ashlee, thank you for the excellent review! We're so glad that you had such a great time with our team throughout your appointment! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

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