CH

Christian Hanson

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.6

(485 reviews)

79

Reviews of Christian Hanson

DW

DAVID W.

Coeur D'Alene, ID

10/23/2018

Verified Customer

Category: Service

Great

People expect fantastic service from the dealership. And make white Ford did not let me down. My service writer Christian is awesome and he’s communicates well.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/24/2018 04:48 PM

Hello David, thank you for taking the time to rate and review our dealership! We are very happy to hear about Christian (we also think he is awesome) and the rest of our service department! We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

KH

KATHLEEN H.

Coeur D Alene, ID

10/10/2018

Verified Customer

Category: Service

Recall repair

Appointment scheduled earlier than expected, required repair done with very little wait time

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/11/2018 10:29 AM

Hello Kathleen, Thank you for taking the time to review our dealership and give us a 5 star rating. We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

SB

SYLVIA B.

Coeur D Alene, ID

Ford C-Max Energi

10/09/2018

Verified Customer

Category: Service

Oil change and GPS diagnostics

$34 part and $370 labor to replace the GPS antenna. I decided not to do it as I use CarPlay .

Called when they said they would and were very helpful at drop off and pickup.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/10/2018 03:33 PM

Hello Sylvia, Thank you so much for your feedback and your review. If you have any further questions please give us a call at (208) 664-9211.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

DO

DAVID O.

Coeur D Alene, ID

09/20/2018

Verified Customer

Category: Service

Transmission check

Thorough job to diagnose and fix a “mystery” problem.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/20/2018 02:42 PM

Glad to hear, David! Thanks for leaving us this great rating and review. We hope every one of your visits is 5 star worthy! We appreciate you choosing Mike White Ford and look forward to seeing you next time.

Employees worked with

Christian Hanson

Service Advisor

DF

DAVID F.

Sandpoint, ID

09/17/2018

Verified Customer

Category: Service

Great people

Just bought my truck had a small problem fixed it got me back on the road no problems

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/18/2018 10:52 AM

Hello David, Thank you so much for the wonderful review! We are so happy that we good get your truck back on the road. We appreciate you choosing Mike White Ford and can not wait to service you again.

Employees worked with

Christian Hanson

Service Advisor

MS

MARK S.

Post Falls, ID

09/14/2018

Verified Customer

Category: Service

Friendly People

Friendly People and excellent service.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/14/2018 04:10 PM

Thank you so much for giving us a great review Mark. I am glad you had such a great experience with our dealership.

Employees worked with

Christian Hanson

Service Advisor

KT

KAYTI T.

Hayden, ID

09/12/2018

Verified Customer

Category: Service

Quick, friendly, quality service.

I brought my car in due to issues associated with a recall. I was able to drop it off the night before, Christian took it in for a 7:00 AM appointment and called to tell me it was done by noon. It was the most stress free maintainence I’ve ever had!

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/12/2018 04:41 PM

Hello Kayti, thank you so much for taking the time to write such a wonderful review about our dealership. I am very happy that your experience was stress free and we were able to get you in right away. We hope to continue to make your experience better and better each time.

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Coeur D'Alene, ID

Ford Expedition

09/10/2018

Verified Customer

Category: Service

Antifreeze

Went in to get the coolant flushed and they did that but now the antifreeze is leaking all over the place. Seems typical of this outfit one step forward, two steps back.

Not Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/12/2018 02:55 PM

Hi User, Thank you for taking the time to review our dealership. We use this feedback from our customers to help improve our processes to create better customer service. If you would not mind giving us a call I would be more than happy to pull up your account and see what happen. Please give me a call at 208-667-3510. Thank you. Mallory G.

Employees worked with

Christian Hanson

Service Advisor

KG

KATHY G.

Spirit Lake, ID

09/06/2018

Verified Customer

Category: Service

Door lock problems

I have had an issue with the door locks on my truck for four years. They lock and won’t unlock. It is still under extended warranty. The rear ones have been replaced, but not by a part that they are using on recalls so it will probably happen again.

No one informed me that this was a big problem with F 150’s. I had to research it myself. I did convince the dealership to waive the deductible as I do not believe I should have to keep paying for something they don’t fix properly.

They also couldn’t even make me a door key. Said there was something wrong with my key or tumblers. All that was wrong was the lock needed to have some compressed air to clean it. I went to a locksmith and they solved the problem in five minutes. They wanted $21 for a $3.50 key anywhere else.

I will say everyone was very polite and professional and I appreciate that. The service manager is continuing to work on whether my door locks can be replaced under the recall.

Not Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/12/2018 03:48 PM

Hi Kathy, thank you so much for taking the time to review our dealership. I heard that you spoke with our Service Manager and if there is anything else we can do please give us a call. 208-664-9211

Employees worked with

Christian Hanson

Service Advisor

ML

MATT L.

Moscow, ID

Ford Transit Wagon

09/01/2018

Verified Customer

Category: Service

Great service

Quick and friendly

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/08/2018 04:25 PM

Thank you for the great rating and review Matt! We are so glad to hear that you were able to get in and out, and to know you had such a friendly experience. Thank you for choosing Mike White Ford of Coeur d` Alene

Mallory G.

Employees worked with

Christian Hanson

Service Advisor

DT

DIANE T.

Kellogg, ID

Ford C-Max Energi

08/31/2018

Verified Customer

Category: Service

Friendly, Organized and Clean

I recently relocated here and I brought my Ford C-Max in to Mike White Ford for its 2-year check-up and to replace an interior passenger door panel that had popped off. I was impressed by how organized the check-in process was and how clean the entire service department is kept. They were respectful of my time, getting me in and out as promised. The waiting area has a nice selection of beverages, magazines, a TV, and is both friendly and pet-friendly.

Every person I encountered during my two visits to the service department were professional, courteous and helpful. As an added bonus, the door panel was still under warranty. All of this was in the middle of what looks like a significant remodel of the building...looking forward to working with you and would highly recommend Mike White Ford. Thank you to the entire staff for a job well done!

Recommended

Employees worked with

Christian Hanson

Service Advisor

DR

DAVID R.

Rathdrum, ID

08/30/2018

Verified Customer

Category: Service

Improving

Christian was very professional this time. I've had a lot of problems with the service department the last 12 months, since Parker took over, then Mike White. Additionally, if I were a salesman, I would be on the service department like white on rice when one of my customers called asking for help. I called Lyle several times asking for assistance with the service department, after buying two new cars from him in the past 2 years, to no avail. I've purchased a total of 3 cars from Tom Addis and Parker in the last 5 years so I expect Red carpet service from all departments. I think Mike White might be improving which is a good sign but for now I am still skeptical. I will most likely purchase my 2018 Ford F-150 from Larry H Miller Ford in the Denver area (excellent dealership and worth the road trip). I do give a big thank you to Christian for trying to save me some money yesterday and taking time to explain things to me!

Not Recommended

Employees worked with

Christian Hanson

Service Advisor

DP

DANNY P.

Sagle, ID

08/28/2018

Verified Customer

Category: Service

Oil change and maintenance

Good customer service is great

Recommended

Employees worked with

Christian Hanson

Service Advisor

JB

JAMES B.

Hayden, ID

08/19/2018

Verified Customer

Category: Service

Helpful attitude

Took my car in on a Saturday appointment for a rattle - couldn't fix it as needed a new part. Christian did an excellent job explaining the problem and negotiating a discount in the repair . Would have been 5 stars but no one called to let me know what was going on and when the car would be ready to go which was Wednesday. Overall 4.5 stars.

Recommended

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Coeur D Alene, ID

08/17/2018

Verified Customer

Category: Service

Service

Great

Recommended

Employees worked with

Christian Hanson

Service Advisor

JS

JOHN S.

Hayden, ID

08/15/2018

Verified Customer

Category: Service

Ford Explorer

The employees at Mike White FOrd are very helpful and caring. However, I did feel that the
FOrd Motor Company let us down, by taking three weeks to get the part in to repair my
Car. Mike white FOrd got right on it when the part came in and I had my FOrd Explorer the
Next day. All is good!

Recommended

Employees worked with

Christian Hanson

Service Advisor

GG

GERY G.

Coeur D'Alene, ID

AC COBRA

08/11/2018

Verified Customer

Category: Service

Friendly,professional,competent

Friendly,professional,competent

Recommended

Employees worked with

Christian Hanson

Service Advisor

RG

ROY G.

Post Falls, ID

08/09/2018

Verified Customer

Category: Service

Excellent service.

Handled recall quickly.

Recommended

Employees worked with

Christian Hanson

Service Advisor

CM

CHRIS M.

Coeur D'Alene, ID

08/03/2018

Verified Customer

Category: Service

Accommodating Service Department

You squeezed me into your tight schedule. Very accommodating! You accurately diagnosed my truck’s problem, explained to me what it was, then fixed it in a short amount of time and I was on my way. Thank you!

Recommended

Employees worked with

Christian Hanson

Service Advisor

GR

GABRIEL R.

Blanchard, ID

08/03/2018

Verified Customer

Category: Service

Good people to help

Surprised dealership has sold, but if still friendly and fare we are in.

Recommended

Employees worked with

Christian Hanson

Service Advisor

Displaying Review 401 - 420 of 486 in total

The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.