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SureCritic / Hyundai Dealer / Fontana Hyundai / CESAR CARDENAS
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CESAR CARDENAS

Assistant Service Manager
Fontana Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(114 reviews)
91

Reviews of CESAR CARDENAS

TL
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Tasha L.
Fontana, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Hyundai Fontana has the most exceptional service team an Manager!
Thank you service team for fixing my vehicle even when the computer test said there was no problem. I appreciate the five star service .
BIANCA S. from Fontana Hyundai responded on 03/07/2022 02:06 PM

Good Afternoon Tasha thank you for your positive review , We always appreciate our customer feedback . If you have any questions or concerns we are here to help you .

Thank You 

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
WF
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William F.
San Diego, CA
2019 Hyundai Sonata Plugin Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service!
I don’t live in the area, but had an emergency service alert. They got me in immediately and back on the road in just a couple hours.
BIANCA S. from Fontana Hyundai responded on 03/07/2022 08:21 AM

Good Morning William thank you so much for the 5 stars , We always love to hear our customers feedback . If you ever have any questions or concerns we are here to help you .


Thank You 

Bianca Saenz
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
Verified Customer
Rancho Cucamonga, CA
2018 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/03/2022
Service Type: Maintenance
verified customerVerified Customer
3
Category: Service
nice but very expensive
I gave this place a chance as I received $30 service credit, but turned out to be a scam as I spent more money even after the credit in this place than I could in my usual place.
LORRAINE M. from Fontana Hyundai responded on 03/04/2022 02:14 PM

Good afternoon,
I read your concerns please give us a phone call here to the dealership, so that we can further discuss this matter. Thank you.

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
Verified Customer
Fort Irwin, CA
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Oil Change & Recall
Awesome job and thanks for being courteous. I wish I had bought my car with this dealership, because some of the things they mentioned that this car could do, the car doesn’t have the capacity.
BIANCA S. from Fontana Hyundai responded on 03/02/2022 08:36 AM

Good Morning thank you for your time on filling out our survey . If you ever have any questions or concerns we are here to help you. 

Thank You 

Bianca Saenz 
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
JS
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Jennifer S.
Fontana, CA
2015 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2022
verified customerVerified Customer
5
Category: Service
Caesar was more then accommodating..
My daughter took her car in and says that Caesar was very nice and helpful.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/01/2022
Service Type: Maintenance
3
Category: Service
Wish I never bought a Hyundai
Wish I knew when I was purchasing a Hyundai for my daughter everything I know now. I would have went elsewhere. This dealership needs so.e serious improvements. If it wasn't so close to my home, I would for sure go elsewhere for service and I still may have to because they did not fix the problem.
CHRISTINA K A. from Fontana Hyundai responded on 03/01/2022 06:45 PM

Thank you for taking the time to share your feedback. Our service advisor Cesar, will reach out to discuss looking at the issues you are now experiencing. It looks like you brought the vehicle in for a check engine light and the issue was addressed based on the codes triggered by your vehicle and the state of the catalytic converter as well as the oxygen sensors not registering.  We will reach out off line to the number on file in order to discuss options and see if we can bring the vehicle in and have you drive with a technician so they can experience what it is you are describing. We want to make sure we address all concerns and rectify to the best of our abilities. We look forward to the opportunity to examine your concerns further.

Thank you,
Christina
Fontana Hyundai

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
TK
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Theresa K.
Rialto, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
It was great. helped me with my problem
When I called for a recall that I received I was given an appointment for a few days later and was told that I would have to leave my car and take a rental. I went into the office a few days later and explained to the gentleman that greeted me about the recall that I could not drive a rental. He immediately went to his computer and looked up my recall and proceeded to find out what had to be done. To make a long story short, he was able to get what was needed there for my car and told me that my car would be ready in an hour. WHAT WONDERFUL SERVICE THAT WAS.
Thank you so much for such great personnel.
LORRAINE M. from Fontana Hyundai responded on 03/01/2022 01:38 PM

Thank you Theresa for your response. I'm glad that Cesar was able to assist you. If there is anything else that we can assist you with please don't hesitate to give us a call. 

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
VC
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Vivyan C.
Fontana, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
10
Category: Service
Great customer Service
Great customer service, he was really kind.
LORRAINE M. from Fontana Hyundai responded on 03/01/2022 01:34 PM

Thank you Vivyan for your positive feedback! We appreciate your business. 

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
Verified Customer
Fontana, CA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Great service, great people
The man who helped me with me my car was really nice and kind. No bad comments towards him.
LORRAINE M. from Fontana Hyundai responded on 03/01/2022 01:33 PM

Thank you so much for all your positive feedback! We appreciate yor business. If you have any further questions please don't hesitate to reach out. 

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
FG
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Frank G.
Fontana, CA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
The service was great
Loved the service
LORRAINE M. from Fontana Hyundai responded on 02/28/2022 08:56 AM

Good Morning Frank thank you for the great review on your visit. If you ever have any questions or concerns we are here to help you .

Thank You

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
Verified Customer
Rancho Cucamonga, CA
2016 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
verified customerVerified Customer
10
Category: Service
High quality customer service makes all the difference!
I appreciate the service advisor taking the time to discuss my concerns. I feel much better about the situation. This service agent is the reason I will continue to support this dealership. All businesses could use such high quality customer service.
Employees worked with
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CESAR CARDENAS
Assistant Service Manager
RB
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Robert B.
Rialto, CA
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Great service and staff excellent
LORRAINE M. from Fontana Hyundai responded on 02/23/2022 08:58 AM

Good Morning Robert thank you for your 5 stars ,We always appreciate positive feedback from our customers. If you ever have any questions or concerns we are here to help you..
                                                                                   Thank You 

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
avatar
CESAR CARDENAS
Assistant Service Manager
Verified Customer
Rancho Cucamonga, CA
2016 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
verified customerVerified Customer
10
Category: Service
High quality customer service makes all the difference!
I appreciate the service advisor taking the time to discuss my concerns. I feel much better about the situation. This service agent is the reason I will continue to support this dealership. All businesses could use such high quality customer service.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/22/2022
Service Type: Maintenance
5
Category: Service
No courtesy car for multi-day repair makes otherwise great service mediocre
Car needed repair that was covered by warranty, but due to “low value” of the repair, warranty rep would not cover rental car cost. Dealer covered 1 day of rental. Fact that the dealer doesn’t provide courtesy car for these situations makes this a poor option for extended repairs.
LORRAINE M. from Fontana Hyundai responded on 02/22/2022 03:07 PM

Good Afternoon Tamara thank you for your feedback i will talk to higher management about this issue .. If you have any questions or concerns we are here to help you. 
                                                                            Thank You 

Bianca Saenz
Customer Relations manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
LW
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Latonia W.
Rialto, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Rating
Everything was great love coming here
LORRAINE M. from Fontana Hyundai responded on 02/21/2022 12:19 PM

Good Morning Latonia thank you for your 5 stars , your is very  valuable . We appreciate your feedback .If you have any questions or concerns we are here to help you.
                                                                               Thank You 
Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
MQ
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Melissa Q.
Alta Loma, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service Representative Went Above and Beyond
This is the second time I’ve had service work done on my car at Fontana Hyundai. I was very pleased once again. The service representative Cesar went out of his way to reach out to other Hyundai dealers to find the part I needed. With the current part shortages, I was lucky Cesar located the right factory part. I highly recommend Fontana Hyundai.
LORRAINE M. from Fontana Hyundai responded on 02/21/2022 08:35 AM

Good Morning Melissa thank you for taking the time to fill out our survey, we appreciate your positive feedback . If you have any questions or concerns we are here to help you .
                                                                                      Thank You 
Bianca Saenz
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
DA
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Danny A.
Lemon Grove, CA
2020 Hyundai Veloster N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Team Fontana
This team is on top of things and the service is always above and beyond
LORRAINE M. from Fontana Hyundai responded on 02/18/2022 04:41 PM

Good Afternoon Danny thank you for taking the the time to fill out our survey .. If you ever have any questions or concerns we are here to help you . 
                                                                                  Thank You 

Bianca Saenz
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
Verified Customer
Rialto, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service!
All team members, including Cesar, provided me with the utmost of care. They noticed one of my break lights were out and made sure to get it fixed during an unrelated service. Very appreciative for their kindness!
LORRAINE M. from Fontana Hyundai responded on 02/18/2022 09:25 AM

Good Morning thank you for your 5 stars , always love to hear from our customers visit here .. If you ever have any questions or concerns we are here to help you .
                                                                                    Thank You
Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
avatar
CESAR CARDENAS
Assistant Service Manager
Verified Customer
Colton, CA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service Appointment
Loved the staff, attentive and professional. My car service was quick and professional. Great experience.
LORRAINE M. from Fontana Hyundai responded on 02/18/2022 09:11 AM

Good Morning thank you for your 5 stars we appreciative your feedback on your visit ..If you ever have any questions or concerns we are here to help you.
                                                                          Thank You 

Bianca Saenz
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850 

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
MM
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M M.
Fontana, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
10
Category: Service
Great customer service
He took care of all of my concerns, got me into a rental car, and had my car ready exactly when he said he would. I appreciate the service!
LORRAINE M. from Fontana Hyundai responded on 02/17/2022 03:41 PM

Good  Afternoon thank you for the 5 stars we appreciate your feedback. If you have any questions or concerns we are here to help you..
                                                Thank You 
Bianca Saenz 
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
avatar
CESAR CARDENAS
Assistant Service Manager
MM
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Melody M.
Fontana, CA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great customer service
Took care of all issues that arose. Feel like they care about customers.
LORRAINE M. from Fontana Hyundai responded on 02/17/2022 03:28 PM

Good After noon Melody thank you for the 5 stars we appreciate your positive feedback . If you have any questions or concerns we are here to help you.

                                                              Thank You 
Bianca Saenz 
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850
 

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
MS
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Michelle S.
Fontana, CA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great customer service
Been going with Cesar Cardenas the past 2- 3 times. Great customer service. Always smiling and greets customers as soon as they welcome in. Haven’t had a problem getting service on my car there
LORRAINE M. from Fontana Hyundai responded on 02/17/2022 03:24 PM

Good Afternoon Michelle thank you for taking the time to fill out our survey . If you have any questions or concerns we are here to help you .
                                                                 Thank You 

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
avatar
CESAR CARDENAS
Assistant Service Manager
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