Service Department's Reviews

4.8

(254 Reviews)

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Recent Reviews

L M.

Wildomar, CA

02/12/2025

Category: Service

Bad Faith

New 2014 Elantra was advertised online for $16,610 (regularly $25,610, less $7,500 dealer discount, less $1,500 rebate). I viewed the online window sticker. I confirmed via email that the car was available and made an appointment. I drove just over 100 miles round trip to find out that the price was actually $25,609 ($16,610 plus $8,999 in dealer markups, now noted on the car window sticker that aren't listed on the online window sticker)!
Then, after that, they tried to sell me a "new" 2015 Elantra that then turned out to be a "wind-down" that had 3,000 miles on it. Apparently the past owner's financing didn't go thru so the car was returned. But they wanted to sell it to me for the same price as an actual new/no-low miles 2015 model. And they indicated they would only give me either the rebate or the low APR but not both, even with excellent credit.
As I was leaving, they asked me to look at a used Sonata that clearly had been in an accident (very visible damage with dents & missing paint) & the sales guy had to nerve so say to my face that it had not been in an accident! Ridiculous! Will never consider this dealer again.

L M.

Wildomar, CA

02/12/2025

Category: Service

Bad Faith

Jamie M.

Ontario, CA

06/28/2024

Category: Service

Miscommunication threatening to ruin our move

We went to this dealership today to trade in a vehicle, end a lease, and purchase a used vehicle. Our timeframe was tight as we are leaving for an out of state move tomorrow. We wanted to tie up loose ends and close out our lease before moving, but due to the schedule of closing on our new house, we could only come in today to get everything taken care of. We were in contact with a salesperson who told us we wouldn’t have any problems and everything would go smoothly. We spent hours at the dealership and picked a used vehicle to buy. Stevie was our salesperson and she was great. We were actually very happy with her. We made our budget clear and were able to get a decent deal on the vehicle we liked. Roddy, one of the assistant sales managers told us that it would be best for us to terminate our lease early and pay the remaining balance. We said that worked for us and we were told okay, they’d get the deal going.

We waited a while for financing to have our paperwork ready. After we signed everything we asked about the lease. The finance manager that was helping us said he’d speak with the sales team and take the final payments if that’s what we were doing.

Then Roddy let us know that we would have to call Hyundai directly to cancel our lease, they wouldn’t be able to help. We called Hyundai and were told that the lease end department was closed. We had been sitting at this dealership for hours at this point. At no point in time did we know that Fontana Hyundai weren’t able to help us with the lease ending. They didn’t tell us that they couldn’t help us with the termination process. We are now left with a car with nowhere to put it and a lease that we need to terminate on the eve of our move out of state. We were clear every step of the way that we wanted to leave the lease vehicle and end the lease.

When we had exhausted all of our options on possible places to keep the vehicle, I called Fontana Hyundai and were repeatedly placed on hold for several minutes at a time and sent to voicemail. I was told multiple times managers weren’t available to help. I became very frustrated and finally was able to speak with Roddy. I told him that we could not have these two vehicles and would either need to leave our lease vehicle or return the new vehicle. Roddy told me that he would have bent over backwards to help (even though he didn’t offer any help when we were still at the dealer), but wouldn’t because of my attitude. He told me to “Act like an adult and take responsibility for the fact that I purchased a vehicle the day before moving.” And for “assuming” they could help end the lease.

To be fair to Roddy, I did assume that a Hyundai dealership could help end a Hyundai lease. I don’t think that’s a huge leap in logic. We had been reassured by the salesman we spoke to before arriving that we wouldn’t have problems with ending the lease. I suppose it is our fault for assuming a car dealer and a car salesman wouldn’t do what he could to secure a deal and then wash his hands of the rest. Roddy advised me not to treat him like a “1990s used car salesman,” and I would have been happy to if he had not acted like one.

We now are scrambling to figure out what to do with our lease vehicle because the department we need isn’t open until Monday. Riverside Hyundai let us know that they might be able to help us in the morning before we leave, so if you’re in the market for a Hyundai, I suggest going to them, as they want to help their customer instead of padding their commission numbers and leaving customer service at the door.

Sam K.

Rancho Cucamonga, CA

02/16/2024

Category: Service

Pack of thiefs

They say and quote something on white paper but while signing the paper works add additional charges and make free money. They are well dressed thieves and will charge you more than what other dealers charge. Be careful before signing the dotted line. Hope one day they will pay for their misdeed.

Manuel V.

Lake Elsinore, CA

02/03/2024

Category: Service

Horrible !!!

Purchased 2024 Hyundai kona Ev nothing but HEADACHES after the purchase of the vehicle from FONTANA HYUNDAI, HORRIBLE after purchase sales , once you drive off the lot you are on your own… would definitely not recommend this Dealership at all , from Sales Dept to Finance Dept, Caught additional charges that were added to my contract without my knowledge but later was able to see the extra charges , and was able to call other Hyundai Finance themselves to cancel theses additional services that I did not authorize and cancel them …Shame on Fontana Hyundai, STAY AWAY FROM THIS Dealership???

GLYNIS M.

Alta Loma, CA

09/21/2023

Category: Service

Rip offs Overcharge on Cars

These people are a disgrace. They overcharge on all their cars. They got my daughter but they didn't get me and my son. I got two cars for what they wanted to charge for one of the same exact cars at Inland Empire Hyundai. Go see Reza at Inland Empire Hyundai. They are straight forward no games and they get you in and out quick. Tell him Glynis sent you.

Herather M.

Arroyo Grande, CA

07/15/2023

Category: Service

Undisclosed add ons

4 hours of driving to learn about $5000 in undisclosed ad ons.
Pity - for some reason I trusted Mallory because she was female and pregnant and she ‘seemed’ trustworthy.
What a slimy business you have.
Don’t bother leaving the requisite - please contact us so we can make it better comment.
Thanks for the coffee.

Laura S.

Rialto, CA

06/25/2023

Category: Service

Manager did not honor their offer

We went to Hyundai Fontana as returning customers on 2021 we purchased a 2022 Tucson. This time we wanted to downside and trade in the Tucson for something more fuel efficient. After a couple of test drives, we negotiated the price of my trade in, the down payment and monthly payment. They ran my credit report. We mentioned that we had to pick up my daughter at around 6:30, they asked us to have my husband leave while I waited at the dealership but I did not want to do that. We assured them we were coming back, we were happy with the deal we just had to pick up our daughter and we would be back in 45 minutes. We left and came back as promised, they asked us to sit than and waited about 30 then Albert the assistant sales manager came to the table and told us the deal was cancelled. No explanation just that it was cancelled. my husband asked what happened? are we being punished because we left? He didn't say anything, I don't know if they were promising something they could not deliver or if they really were mad that we left before signing the contract, It doesn't really matter because the next day we went to their neighbor, Fontana Mazda and we got a beautiful 2023 Mazda x3, they took care of us and gave us a great price for our trade, Things worked out better for us at the end.

Eddy P.

Lake Forest, CA

11/26/2022

Category: Service

Destiny Posey

She was amazing the best experience with a dealership that I ever had

Tina R.

Rialto, CA

2021 Hyundai Santa Fe

04/09/2022

Service Type: Repair

Verified Customer

Category: Service

Awesome

Was very happy with the service and will definitely return

LORRAINE M. from Fontana Hyundai responded on 04/12/2022 08:16 AM

Good Morning Tina thank you for taking the time to fill out our survey, We appreciate your feedback . If you have any questions or concerns we are here to help you .

Thank You
Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with

ANTHONY DIAZ

Service Advisor

Essence W.

Rialto, CA

2012 Hyundai Sonata Hybrid

04/05/2022

Service Type: Repair

Verified Customer

Category: Service

Very Helpful Worker

The Guy Anthony qas very nice helpful with my car. Glad they were able to fix my engine

LORRAINE M. from Fontana Hyundai responded on 04/05/2022 03:56 PM

Good Afternoon Essence thank you for the 5 stars , We understand you time is valuable. We appreciate your feedback . If you have any questions or concerns we are here to help you.

Thank You
Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with

ANTHONY DIAZ

Service Advisor

Verified Customer

San Bernardino, CA

2016 Hyundai Santa Fe

04/02/2022

Service Type: Repair

Verified Customer

Category: Service

Quick and courteous

The work was done in less time than expected. The waiting area was very comfortable.

LORRAINE M. from Fontana Hyundai responded on 04/05/2022 08:33 AM

Good Morning thank you for the 5 stars , We appreciate your feedback . If you have any questions or concerns we are here to help you .

Thank You
Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with

GUILLERMO CAMPOS

Danny D.

San Bernardino, CA

2020 Hyundai Palisade

04/02/2022

Service Type: Repair

Verified Customer

Category: Service

Anthony in service

Anthony was very helpful and had me in and out in no time at all.

LORRAINE M. from Fontana Hyundai responded on 04/05/2022 09:03 AM

Good Morning Danny thank you for the 5 stars , We appreciate your positive feedback . If you have any questions or concerns we are here to help you .

Thank You
Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with

ANTHONY DIAZ

Service Advisor

Erick B.

Fontana, CA

2015 Hyundai Veloster

04/02/2022

Service Type: Maintenance

Verified Customer

Category: Service

Maintenance

I always get the best customer service. Cesar is always very helpful . I will definitely be going back for all my car services.

LORRAINE M. from Fontana Hyundai responded on 04/04/2022 10:23 AM

Good morning Erick Thank you so much for taking time to submit your feedback. We appreciate your time and your business. If you have any further questions please don't hesitate to contact us.

Employees worked with

CESAR CARDENAS

Assistant Service Manager

Arun R.

Fontana, CA

2022 Hyundai Santa Fe Phev

04/01/2022

Service Type: Repair

Verified Customer

Category: Service

Service was good

Took my car for a recall and it was done in timely manner

LORRAINE M. from Fontana Hyundai responded on 04/04/2022 10:19 AM

Thank you Arun for your positive feedback. We appreciate your time. If you have any further questions or concerns please don't hesitate to reach out to us.

Employees worked with

ANTHONY DIAZ

Service Advisor

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