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SureCritic / Hyundai Dealer / Parkway Hyundai of Wilmington / CHRISTOPHER BRUNK DEEN
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CHRISTOPHER BRUNK DEEN

Parkway Hyundai of Wilmington
Certified Master Hyundai Service Advisor with 10 years experience
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1150 reviews)
90

Reviews of CHRISTOPHER BRUNK DEEN

Verified Customer
Leland, NC
2013 Hyundai Elantra Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fair prices, good service
Good experiences so far. Just bought a second car from them. Good cars, good people, good service. Recommend !
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 12/02/2014 06:21 AM

Thank you for sharing your feedback! I am happy to hear that you always have a great service visit when you visit us.  We look forward to seeing you at your next service interval.

Best Regards,
Phillina Jacobs
Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
TS
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THOMAS S.
Bolivia, NC
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
I have had nothing but first rate experiences at this dealership over the past four years. Whether it be sales or service, the helpful and courteous attitude - and the very good pricing on our most recent new vehicle, has caused me to recommend this dealership to others. I generally am not a cheerleader for big ticket business operations, but I strongly feel that Parkway executes their business in a superb manner.
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 11/24/2014 07:36 AM

Thank you for taking time out of your busy day to share your feedback!  I am happy to hear that you always have a great service experience when you come in.  We appreciate your business and look forward to seeing you at your next service interal.

Best Regards,
Phillina Jacobs
Service Manager 

Employees worked with
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CHRISTOPHER BRUNK DEEN
SR
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SUESANN R.
Leland, NC
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Was pleased with promptness and effeciency of service.
Very good.
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 11/18/2014 11:49 AM

Thanks for taking time to share your feedback! I'm glad to hear you had a great service visit with us.  We look forward to seeing you at our next service interval.

Best Regards,
Phillina Jacobs
Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
LV
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LINDA V.
Castle Hayne, NC
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
Everyone does it right the first time...
Great Quality Customer Service, with a smile.
Thank you, Linda Vannostrand
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 11/11/2014 03:28 PM

Thank you for sharing your feedback!! We look forward to seeing you at your next service interval.

Best Regards,
Phillina Jacobs
Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
RF
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RICHARD F.
Wilmington, NC
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wonderful Friendly Customer Service!
Excellent People to work with when getting your car repaired. Speak to you with respect! No eye rolling here,since I'm a woman.
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 11/07/2014 02:58 PM

Thank you for taking time to share your feedback!!  I am pleased to hear that you had a excellent service experience.  We look forward to seeing you at your next service interval!

Regards,
Phillina Jacobs
Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
Verified Customer
Wilmington, NC
2010 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I have had consistently excellent service with two different cars with Parkway. I'm greeted in a friendly and respectful manner. Items are well explained. Transportation to and from work is provided in a timely fashion. The work is done well.
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 10/10/2014 08:44 AM

Thank you for taking time to share your feedback! I'm excited to hear that you always have a great service experience.  We appreciate your business and look forward to seeing you at your next service interval.

Employees worked with
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CHRISTOPHER BRUNK DEEN
EY
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EUGENE Y.
Bolivia, NC
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
the workers and the great job they do everyday.
Chris, always does a great job every time I come in for a service, he explains everything in detail and he is very good at his job.
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 09/26/2014 07:04 AM

Thank you for sharing your feedback with us!  We are pleased to hear that you had a great service experience with us and we look forward to seeing you during your next service interval.

Employees worked with
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CHRISTOPHER BRUNK DEEN
LB
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LENNIE B.
Hampstead, NC
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
Love Parkway
Parkway is a great dealership. Jimmy Todd takes excellent care of his clients and we return to him time after time.
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 09/24/2014 08:19 AM

Thank you for taking time to share your feedback with us! We are happy to hear that you had a great service experience during your visit with us.  We look forward to seeing you during your next service interval.

Employees worked with
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CHRISTOPHER BRUNK DEEN
JS
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JOHN S.
Southport, NC
2011 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/22/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recall
At 25,00 miles I should not have needed air conditioning service at $138 that was not covered. Service told me they would test drive the car due to a noise and they did not.
Not Recommended
Employees worked with
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CHRISTOPHER BRUNK DEEN
VL
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VICTOR L.
Southport, NC
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A very pleasant surprise.
My previous experience with Hyundai service has been excellent, but the customer waiting areas were pretty austere. Not at Parkway Hyundai - excellent service and a waiting area reminiscent of a Cadillac or Volvo dealership. (They also sell Volvos). I like not getting wet when I drop off my car. And they do a free car wash just like my old Saab dealer. I love my 2011 Sonata, it's exceeded my expectations and so has my service experience at Parkway.
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 09/15/2014 09:03 AM

We are pleased to hear that you had an exceptional service visit with us!  Thank you for taking time out of your busy schedule to share your feedback and we look forward to seeing you at your next service interval.

Employees worked with
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CHRISTOPHER BRUNK DEEN
BK
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BILLIE K.
Beulaville, NC
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai service dept
Just basic oil change. Easy in and easy out though
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 09/10/2014 09:01 AM

Thank you for sharing your feedback, we look forward to seeing you at your next service interval! 

Employees worked with
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CHRISTOPHER BRUNK DEEN
RC
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RANDY C.
Wilmington, NC
2004 Hyundai Sonata
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/03/2014
verified customerVerified Customer
Category: Service
Still cannot fix cruise control
Taken in three times over a two year period, not fixed and approx. $350 in charges. Taken back, kept car 3 days, told a $ 700. repair might fix problem, but no guarantee. It is obvious that technicians have in the past thrown parts at the problem hoping for a fix that never worked. I have no confidence in their service department and would not recommend this dealership for a future purchase.
Not Recommended
Employees worked with
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CHRISTOPHER BRUNK DEEN
CI
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CINDY I.
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Absolutely best service I've ever had
This is our families fifth Hyundai! We have always been treated fairly and courteously. We are customers for life!
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 09/10/2014 08:02 AM

We are happy that you had a great service experience! Thank you for sharing your feedback and we do appreciate your business. 

Employees worked with
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CHRISTOPHER BRUNK DEEN
DG
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DAPHNE G.
Wilmington, NC
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Parkway Hyundai
Service was completed ahead of schedule. The cost was fair.
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 09/06/2014 08:12 AM

Thank you for sharing your feedback; we are happy to hear that you had an expceptional service experience!

Best Regards,
Phillina Jacobs

Employees worked with
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CHRISTOPHER BRUNK DEEN
WV
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WILLIAM V.
Wilmington, NC
2013 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/07/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and knowledgeable
Great clean waiting area, attentive service staff keeps you informed on the status of your vehicle.
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 09/10/2014 08:31 AM

Thank your for taking time to share your feedback! We are happy to hear that you had a great service experience with us; we look forward to seeing you during your next service interval!

Employees worked with
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CHRISTOPHER BRUNK DEEN
DP
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DONTERIO P.
Wilmington, NC
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome Service!
The staff is very knowledgeable and friendly! Always professional!
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 09/10/2014 08:34 AM

Thanks for sharing your feedback, we appreciate your business and look forward to seeing you at your next service interval. 

Employees worked with
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CHRISTOPHER BRUNK DEEN
RC
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RANDY C.
Wilmington, NC
2004 Hyundai Sonata
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/03/2014
verified customerVerified Customer
Category: Service
Still cannot fix cruise control
Taken in three times over a two year period, not fixed and approx. $350 in charges. Taken back, kept car 3 days, told a $ 700. repair might fix problem, but no guarantee. It is obvious that technicians have in the past thrown parts at the problem hoping for a fix that never worked. I have no confidence in their service department and would not recommend this dealership for a future purchase.
Not Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/27/2014
Service Type: Maintenance
Category: Service
Cannot fix cruise control
Taken in three times over a two year period to fix problem cruise control. Dealership has been unable to fix problem.
Not Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 08/21/2014 08:28 AM

Thank you for your sharing your feedback with us.  It is very unfortutante to hear that the cruise control stopped working again.  My Service Advisor, Chris, told me that you contacted him during your trip and that you are going to let us know when you return so we can remedy this concern for you.  I'm very confident that this concern will be resolved when the car is returned to our facility.  We look forward to hearing from you.

Best Regards,
Phillina Jacobs
Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
AS
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ANGELA S.
Wilmington, NC
2011 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/21/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Busy but attentive when it is your turn
I was pleased to have the service "manager" or attendant who had the sweetest, most sincere manner. There was a lot of activity and it was not as welcoming as it could have been, but I was very pleased with the young man who helped me.
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 08/05/2014 08:39 AM

Thank you for taking the time to share your feedback!  We are pleased that you had a great experience during your service visit. We strive to attain a 5 star rating from all of our customers; would you be so kind to rescore us--that is if you believe we deserve 5 stars.  If there's anything we could do to improve during your next service visit please let me know.

Best Regards,
Phillina Jacobs
Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
CB
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CHARLES B.
Wilmington, NC
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
The Service counter stayed a few minutes late for me despite hurricane Arthur. They are always very considerate of their customers.
Recommended
Employees worked with
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CHRISTOPHER BRUNK DEEN
JG
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JAMES G.
Oak Island, NC
2013 Hyundai Elantra GT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Car and Great Service
HYUNDAI is a very reliable, economical and comfortable vehicle. Sales and service at Parkway is unbeatable. Recommend them HIGHLY. Diana is a Super Sales Rep.
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 07/08/2014 05:19 AM

Thank you so much!!  All of us at Parkway of Wilmington are pleased that you had a great and worry free service visit.

Best Regards,
Phillina Jacobs
Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
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