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SureCritic / Hyundai Dealer / Gateway Hyundai Fargo / CARMEN LEA ROSS
CR

CARMEN LEA ROSS

Gateway Hyundai Fargo
Overall Rating
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(6 reviews)
17

Reviews of CARMEN LEA ROSS

PW
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PATRICIA W.
Fargo, ND
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2023
verified customerVerified Customer
10
Category: Service
Customer Service
Took my car in for the service center to check out a situation had for me. Carmen greeted me immediately and was extremely helpful, as well as the manager and another person. They kept me appraised of what was going on with my car via text. The service I received on my car is why I will buy my next car.
Zach L., Customer Relations Manager from Gateway Hyundai Fargo responded on 12/14/2023 10:17 AM

Thank you for choosing Gateway Hyundai for your service needs, we appreciate your business and your kind words mean a lot to us. If there is anything else you need, let us know, have a wonderful day!

Zach Lachowitzer
Customer Relations Manager
701-282-5522
Employees worked with
CR
CARMEN LEA ROSS
Verified Customer
Gwinner, ND
2017 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/26/2023
verified customerVerified Customer
6
Category: Service
It took and extremely long time to procure the parts needed for the service
My vehicle had a defect from Hyundai which ended up being a blown engine. The service work was completed effectively but, it took over month for parts which caused quite a bit of stress when you only have one vehicle. I believe the service department did all they could and kept me informed but, that would be the one issue I have with the service.
Zach L., Customer Relations Manager from Gateway Hyundai Fargo responded on 10/26/2023 09:48 AM

Thank you for taking the time to speak with our Service Lane Manager, Maddy. Regarding your review, we appreciate your time and we hope the next visit will go smoother, I am sending you another email with an oppportunity to rescore if you think we handled the situation well.

Thank you,

 

Zach Lachowitzer
Customer Relations Manager
701-282-5522

Employees worked with
CR
CARMEN LEA ROSS
CE
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CORRINE E.
Fingal, ND
2023 SANTA FE
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/21/2023
verified customerVerified Customer
4
Category: Service
uniformed and too lengthy
employees seem not at all informed as to process of repairs and length of time to repair
Zach L., Customer Relations Manager from Gateway Hyundai Fargo responded on 07/24/2023 06:46 AM

I am sorry to hear you feel this way, I have gotten this over to our Service Manager to review. Thank you for the review and I hope we are able to deliver a much better experience the next time you visit.

Zach Lachowitzer
Customer Relations Manager
701-282-5522
Employees worked with
CR
CARMEN LEA ROSS
JW
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JILL W.
Roseau, MN
2021 SANTA FE
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/10/2023
verified customerVerified Customer
7
Category: Service
Recall on my Sante Fe
When I showed up for my appt for my recall I was told you were three times overbooked. Three times, I still can’t believe she told me that! Anyway I drove 200 miles to keep my appt and was told it would be all day. I didn’t have all day! So I explained my situation with an upcoming storm that I needed to get back home and so the technician moved me to the front and within two hours I was on my way home. So what could have been a bad review is actually a good review. Thank you for getting my car done so quickly.
Zach L., Customer Relations Manager from Gateway Hyundai Fargo responded on 04/10/2023 08:28 AM

Thank you for choosing us at Gateway Hyundai Nissan, we appreciate your business and hope that we can deliver a great experience the next time you visit again. I am glad we were able to shuffle things around and get you in and out!

Zach Lachowitzer
Customer Relations Manager
701-282-5522
Employees worked with
CR
CARMEN LEA ROSS
Verified Customer
Moorhead, MN
2022 TUCSON HEV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2023
verified customerVerified Customer
10
Category: Service
Easy and fast
I had to drop off my car without an appointment due to an unexpected flat tire. They were able to fix it quickly within 24 hours of them receiving the car.
Zach L., Customer Relations Manager from Gateway Hyundai Fargo responded on 01/03/2023 01:19 PM

Thank you for trusting us with your service needs, we appreciate your business and we hope to see you again!

Zach Lachowitzer
Customer Relations Manager
701-282-5522
Employees worked with
CR
CARMEN LEA ROSS
RW
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RON W.
Detroit Lakes, MN
2021 PALISADE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2022
verified customerVerified Customer
10
Category: Service
Recall
went in for recall on hitch and was told the recall was no good since it was not a factory hitch. The recall is on the wiring and the fuse which is from the factory. our palisade was taken to the
aftermarket place by the dealership.I am supposed to hear back from the service manager on
this matter but have not yet. Carmen in the service department has been great. She is the reason
you are getting five stars. I would like to know if this recall is covered or not since the wiring
harness and the fuse was factory installed. May have to go elseware if not.
Thank You.
Zach L., Customer Relations Manager from Gateway Hyundai Fargo responded on 10/31/2022 06:38 AM

Thank you for the review, this has been passed on to our service manager to review and they will get back to you!

Zach Lachowitzer
Customer Relations Manager
701-282-5522
Employees worked with
CR
CARMEN LEA ROSS
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