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BRETE ARNOLD

Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(505 reviews)
83

Reviews of BRETE ARNOLD

Verified Customer
Pleasant Grove, UT
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Trip Preparation
I was preparing for a long road trip so knew I should get an oil change before departing. I let Brete know that I would be going on a road trip and asked that they look into anything they thought necessary. They looked at my brakes, tires, and fluids. They all looked good and I was ready to get on the road.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/26/2019 06:06 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
BA
BRETE ARNOLD
RJ
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Roxcy J.
Provo, UT
2010 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
The service department at Murdock Hyundai Lindon is excellent. Brete Arnold our service advisor treats us very well.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/26/2019 06:16 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
BA
BRETE ARNOLD
Verified Customer
American Fork, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
It was easy to pull up tell hem what I needed and have it done quickly without hassle. Loved my experience.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/21/2019 07:32 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
BA
BRETE ARNOLD
NF
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Natalie F.
Manti, UT
2007 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
friendly, comfortable, knowledgeabel
As usual, my car was well taken care of.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/21/2019 07:29 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
BA
BRETE ARNOLD
HH
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Howard H.
Francis, UT
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
The staff
Murdock Hyundai of Lindon staff was friendly and did not push us to purchase the two new Santa Fe
Recommended
SHAUNA D. from Murdock Hyundai Lindon responded on 08/21/2019 07:22 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
BA
BRETE ARNOLD
NP
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Nicole P.
Orem, UT
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai
We love our Hyundai. Defiantly will return
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/17/2019 05:35 PM

Hi Nicole,
Thanks for your five star response to our survey!  We're so glad to hear that you plan on returning to the dealership in the future.  We look forward to helping out!  Have a great day!
-Shawn Miller, Service Manager

Employees worked with
BA
BRETE ARNOLD
RB
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Richard B.
Mount Pleasant, UT
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent, as always!
Third new car from Murdock Hyundai Lindon. Brett and her crew have been there through all of them. Great service, couldn’t ask for better. Highly recommend!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/17/2019 05:50 PM

Hi Richard,
Thanks for your five star response to our survey!  We're so glad to hear that Brete has continued to take care of you through your Murdock Hyundai experience.  We look forward to helping out again in the future!
-Shawn Miller, Service Manager

Employees worked with
BA
BRETE ARNOLD
EJ
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Eric J.
Orem, UT
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
I have always received top-notch service at Murdock Hyundai of Lindon. I always try to schedule my appointments when service advisor Brete Arnold is there. Over the years Brete and I have built a very good working relationship so from the time that I drive in until Brete hands me my keys when the work is done she over sees all the work being done. Brete has gone far and above the call of duty taking care of some of the issues that I have had with my vehicles and I very much appreciate what Brete has done for me. The work they do is done in a timely manner and when the work is finished you get your vehicle back clean and ready to go. Keep up the good work Murdock Hyundai of Lindon Service Department.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/13/2019 07:09 PM

Hi Eric,
We are so appreciative of your five star survey response!  It is always so great to hear that our service advisors are going above and beyond to provide excellent service for your vehicle.  Thank you so much for taking the time to commend Brete for her great service.  We look forward to helping out again in the future!
-Shawn Miller, Service Manager

Employees worked with
BA
BRETE ARNOLD
DP
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Douglas P.
Provo, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Reliable service
I had a broken mirror replaced. As always, the work was reliable, efficient, and thorough.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/13/2019 06:45 PM

Hi Douglas,
Thanks for your five star response to our survey!  We really appreciate your feedback, and we're so glad to hear that you had a positive, efficient visit to the dealership.  Hope you have a great day!
-Shawn Miller, Service Manager

Employees worked with
BA
BRETE ARNOLD
KT
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Kelly T.
Springville, UT
2014 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall complete.
Great service. Super fast. Appreciate the complimentary LYft ride to work.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/13/2019 06:40 PM

Hi Kelly,
Thanks for your five star response to our survey!  We glad to hear that you had a good experience and that the Lyft ride was helpful for you.  Have an excellent day!
-Shawn Miller, Service Manager

Employees worked with
BA
BRETE ARNOLD
DM
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Darin M.
Morgan, UT
2017 Hyundai Sonata Plugin Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Dependable
Great communication throughout the repair process.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/13/2019 06:34 PM

Hi Darin,
Thanks for such a great response to our survey!  We appreciate you taking the time to fill it out.  We're so glad to hear that you had a positive experience with us, and we look forward to helping out with your vehicle in the future.
-Shawn Miller, Service Manager

Employees worked with
BA
BRETE ARNOLD
VG
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Vicki G.
Provo, UT
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Ability to work with customers
Jake is such a great and diligent salesmen along with a great personality. Jake is a honest and trustworthy person so I felt safe with new purchase.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/05/2019 01:00 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
BA
BRETE ARNOLD
RS
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Roger S.
Payson, UT
2017 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
xxx
xxx
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/05/2019 01:03 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
BA
BRETE ARNOLD
IP
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Iraj P.
American Fork, UT
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Timely, professional, and friendly service
My service was done as drive in without scheduling it before hand, and yet my car was serviced in a short time with professional friendly staff and technicians.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/05/2019 01:03 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
BA
BRETE ARNOLD
KS
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Kylie S.
Spanish Fork, UT
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Honest, Caring and Reliable team
I initially came in to the service center to get a used Hyundai inspected before purchasing it from a 3rd party dealer. Brete is the one who took me in and got a little back story as to what I was doing and why and what my situation was. I honestly think she could read me and I think she just knew I was overwhelmed. I just moved to Utah and am going through some life changing events that are incredibly stressful and buying a car is one of them. After inspecting this car, Brete advised that there was about $3,000 worth of problems that should be fixed. She asked me if i was open to maybe talking to the sales team there just to see where I am at and I accepted the invitation fully expecting to come out with nothing. She introduced me to Noah, who showed me some serious empathy and compassion for my situation and made a legitimate effort into turning my whole day and experience around. He even went out of his was and drove that used car I brought in back to the 3rd party dealer so I wouldn’t have to face them again (as they already tried scamming me). Noah gave me options, and the moment I heard I was approved I was so overwhelmed I cried. And Noah was just so wonderful through the whole experience I didn’t even realize I was dealing with a car salesman! He was a true and kind human being. Mason was also amazing and took the time to explain how things work and how certain things benefit me or how some things are okay to put off for now, I felt like I was just talking things through with my brother! These 3 team members at Murdock Hyundai deserve the highest recognition and are fantastic assets to not only this company, but in this world. There needs to be more people like Brete, Noah and Mason. I can see why this dealership is highly rated in the West, they take care of people and are upfront and honest in their dealings with individuals. Most of my family are Hyundai drivers, and now I am too and I am so excited to say that Hyundai and the Murdock Hyundai Dealership has me as a customer for life, and my family has committed to that as well after seeing what I went through and seeing how well I was treated by those 3 individuals at this dealership. Thank you so much Brete, Noah and Mason!!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/05/2019 01:06 PM

Thanks for the terrific review. It sounds like we were able to make a possible negative experience into a really great one, which is something we always strive to do. Our service team and our sales department are trained to give you the best visit you could. We are so glad that things were turned around for you and you were able to get into a car guaranteed by people you now trust. We do our best each day to make every guest's visit a 5 Star experience. We look forward to seeing you again and we appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
BA
BRETE ARNOLD
Verified Customer
Provo, UT
2019 Hyundai Veloster
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service needs work, long negotiation buying the car
When I first went to buy the car I showed the salesman an ad I found on KSL for $14,500. After some small talk he went to talk to the floor manager (remote sales strategy is very patronising and annoying) and came back with a price over $20,000. Long story short, it took a full month of emails to get to the original price and to get my trade in up from $4,300 to $9,000.

The service department isn't helpful at all unless you look rich or you're sitting in the car that needs to be dropped off. I showed up in my weekend work clothing to pick up my car and it took nearly half an hour to get someone to say hello and help me. I watched as a dozen customers were approached helped and phone calls were answered in the service drive for a while, then went to the cashier's desk where a phone call was finished and two more were answered before I was addressed. Dealer networks really are a backwards, old-fashioned way of doing business. I will be visiting a new location for any warranty service the car needs in the future.
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/29/2019 07:23 AM

Dear Valued Guest,

Thank you for your feedback. I am very sorry to hear about your experience. I can tell you that your last visit is not how we treat our customers and I apologize that we did not perform at the standard we should have. Please allow me or one of my assistant managers to contact you soon so we can hear more about your visit and find out how we can make things better for you. 

Shawn Miller, Service Manager

Employees worked with
BA
BRETE ARNOLD
MH
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Michael H.
Santaquin, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional, Friendly, Comfortable
The wait was not long for the service that was done.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/22/2019 06:14 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager
Employees worked with
BA
BRETE ARNOLD
KM
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Kevin M.
Springville, UT
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing Warranty. Great Customer Service.
Murdock in Lindon had incredible customer service and went out of their way to help me. Additionally, the warranty for my Hyundai is the best out there. Which gives me a piece of mind. They also make getting oil changes or any type of service for your vehicle so easy and hassle free.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/18/2019 10:09 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
BA
BRETE ARNOLD
ZZ
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Zachary Z.
Salem, UT
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Super Service!
Very fast and friendly service! Murdock Hyundai Lindon is the best!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/17/2019 02:08 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
BA
BRETE ARNOLD
DR
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Don R.
Pleasant Grove, UT
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pleased as usual with the service.
I have always experienced timely and courteous Service with Murdock's Service Department.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/13/2019 08:36 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
BA
BRETE ARNOLD
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