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BRETE ARNOLD

Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(505 reviews)
83

Reviews of BRETE ARNOLD

KB
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Kay B.
Orem, UT
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, professional service
This service department is clean, services my vehicle promptly, and is professional.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/01/2016 08:35 AM

Hi Kay,

Thanks for your response. We appreciate you coming in and look forward to working with you in the future!

Shawn Miller
Service Manager

Employees worked with
BA
BRETE ARNOLD
SB
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Sydney B.
Orem, UT
2014 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly team members
Very friendly people. Quick service time.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/01/2016 08:14 AM

Hi Sydney,

Thanks for your response. I'm sorry for any frustration we may have caused with the temperature during your wait. We try to have it at a comfortable temperature for everyone. If there is anything else we can do to improve and get a 5, please let me know. We appreciate your business and look forward to working with you in the future.

Shawn Miller
Service Manager

Employees worked with
BA
BRETE ARNOLD
CC
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Casen C.
Lehi, UT
2011 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/25/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Everyone's nice I guess
Everyone's nice, definitely plan on coming back when i want to buy another car, but i feel like it was unnecessarily expensive to check the engine light and why it came on.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/29/2016 08:14 AM

Thank you for coming in Casen. We appreciate your business. We do all we can to keep costs down and competitive for our guest. If I can do anything to help please let me know what you think would be fair. Thank you again for your tiome and business.

Shawn Miller
801-226-8194

Employees worked with
BA
BRETE ARNOLD
JJ
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Judith J.
Orem, UT
2003 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Clean and comfortable waiting area.
took quite a long time, and no free wash because of a bent antenna!! Otherwise, good!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/28/2016 10:28 AM

Hi Judith,

Thank you for your repsonse. If there is anything I can do to improve your experience, please let me know. You can call me at 8012268194. We appreicate your business and look forward to working with you in the future!

Shawn Miller
Service Manager

Employees worked with
BA
BRETE ARNOLD
Verified Customer
Provo, UT
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Good and fast service
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/28/2016 10:21 AM

Hello,

Thank you for your repsonse. We appreicate your business and look forward to working with you in the future!

Shawn Miller
Service Manager

Employees worked with
BA
BRETE ARNOLD
Verified Customer
Nephi, UT
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast Routine Maintenance
Was able to get in and out quickly, and they didn't try to sell me on extra services I did not need.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/28/2016 10:16 AM

Hello there,

Just wanted to say thank you for your repsonse. We appreicate your business and look forward to working with you in the future!

Shawn Miller
Service Manager

Employees worked with
BA
BRETE ARNOLD
Verified Customer
Lehi, UT
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast friendly service!!
Love this place
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/28/2016 10:15 AM

Hello there,

Just wanted to say thank you for your repsonse. We appreicate your business and look forward to working with you in the future!

Shawn Miller
Service Manager 

Employees worked with
BA
BRETE ARNOLD
WH
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Warren H.
Springville, UT
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/10/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
title
I brought in my car for recall related maintenance. It took less time than expected and the service people were very professional.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/13/2016 10:48 AM

Hi Warren,

Thanks for you response. We appreciate you coming in and working with us. If there is anything we can do to get a 5, let us know. Hope to work with you in the future. Thanks again!

Shawn Miller
Service Manager

Employees worked with
BA
BRETE ARNOLD
CS
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Christine S.
Fairfield, UT
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Yes
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/13/2016 11:03 AM

Hi Christine,

Thank you for your response. We appreciate you coming in and working with us and look forward to working with you in the future!

Shawn Miller
Service Manager

Employees worked with
BA
BRETE ARNOLD
TL
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Theron L.
Pleasant Grove, UT
2014 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/07/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not this time
One star
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/08/2016 01:58 PM

I apologize for the frustration Theron, no excuse. We will train and do all we can to make sure this never happens again. We do appreciate your business. Thank you for your patience. If there is anything I can do, please let me know.

Shawn Miller

Employees worked with
BA
BRETE ARNOLD
Verified Customer
Spanish Fork, UT
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Everything went as planned
Everything was great!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/07/2016 08:49 AM

Thank you for responding, we appreciate your business.

Shawn Miller

Employees worked with
BA
BRETE ARNOLD
CP
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Corinne P.
Provo, UT
2006 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing people
We love the friendly smiling people that work there.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/04/2016 04:48 PM

Thank you Corinne, we appreciate your business.

Shawn Miller

Employees worked with
BA
BRETE ARNOLD
CS
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Cody S.
Orem, UT
2010 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/26/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Slow and disorganized
This shop is very slow and disorganized. It took over 3 hous for an oil change. While I was waiting there was 3 other customers who complained about the wait, or complained that the maintenance shop screwed up on something.
Not Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 05/27/2016 04:34 PM

Thank you for taking time to respond Cody. I apologize for the frustration from your visit with us. Our goal is to get lube oil and filter with a car wash completed in one hour. Looking at the repair order, the time stamps show 9:13 to 11:14 and then the car wash. Also we completed 2 different campaigns along with the oil change. We should have communicated better the time needed to do the work. We will be able to use this situation for  training in the future. Thank you for your time and business. If there is anything else we can do to help improve you visits with us, please feel free to let me know. Thank you again for your time.

Shawn Miller
Service and Parts manager
801-226-8194

Employees worked with
BA
BRETE ARNOLD
JR
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Julie R.
Cedar Hills, UT
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always take great care of me
They knew I was in a hurry and they really did it quick and washed it!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 05/26/2016 09:47 AM

Thank you Julie, we appreciate your business. 

Shawn Miller

Employees worked with
BA
BRETE ARNOLD
Verified Customer
Orem, UT
2011 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Trailer Hitch
Not inpressed
Not Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 05/23/2016 06:43 AM

I am sorry for the frustration, you are correct, we will now be stocking the ball for the hitch. Please call me if convenient about your visit with us. We are thankful for your business.

Shawn Miller
801-226-8194

Employees worked with
BA
BRETE ARNOLD
JM
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JASON M.
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and fast service
These guys are exceptional. I trust each of them who take care of my car. From the bottom to the top, they have the process down.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 05/21/2016 08:53 AM

Thank you Jason, we appreciate your business.

Shawn Miller

Employees worked with
BA
BRETE ARNOLD
BW
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Bill W.
Provo, UT
1999 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great people
The people at the dealership first rate
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 05/21/2016 08:40 AM

Thank you Bill, we appreciate your business. That accent just keeps on going. Thanks again.

Shawn Miller


Employees worked with
BA
BRETE ARNOLD
DG
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Donald G.
Santaquin, UT
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Gibbons 1st
We were very impressed. wait time was a little while but is that evidence of taking care of the customer. I think it is. It even included a car wash. who complains about Free. Not Us. My daughter even took it in for us.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 05/19/2016 04:29 PM

Thank you Donald, we appreciate you being our guest. We will work on lowering the wait time. Thank you for your business.

Shawn Miller

Employees worked with
BA
BRETE ARNOLD
BA
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Brete A.
Salem, UT
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service dept is awesome
Very friendly people
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 05/19/2016 04:35 PM

Thank you Brete, awesome people deserve awesome service. We appreciate your business.


Shawn Miller

Employees worked with
BA
BRETE ARNOLD
Verified Customer
Orem, UT
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent, friendly service department
I am never disappointed with the service department. They are all always friendly and provide the best service in excellent time.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 05/16/2016 06:22 AM

Thank you, we appreciate your business.

Shawn Miller

Employees worked with
BA
BRETE ARNOLD
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