Thank you Billy! Truly exceptional service and a great person. Listened to what we wanted, asked ques
tions to help us make decisions, did an excellent job finding the color combo we wanted after he showed us multiple van exterior and interior combos in stock. He really cared about our experience and getting the vehicle we wanted. David also assisted us and was polite and helpful. Alberto was very nice and brought clarity to the financing, charges and additional purchase options we could choose and did including the extended warranty (opted for since new vehicles have tons of computer components and buttons that can fail and cost big bucks to repair, divided out over the length, was only a couple hundred bucks additional each year), gap insurance and Zurich protection. Very impressed and happy with our experience and purchase. Looking forward to returning for services visits and to buy our next Ram truck there.
Side note, I had viewed other dealers websites and even called them but chose to come to Walnut Creek CJDR when I spoke to my uncle about our interest in getting a Pacifica Hybrid. He has known multiple people there for decades and highly recommended them and their professionalism. It is rare to find people who have worked at the same dealership for 15, 20 years and that is true here because they are great people and a great dealership who care about the customer.
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I purchase this vehicle primarily because the salesman was so knowledgeable and honest.
I’ll look at Bmw’s and Audi’s. Both were great cars . However the differentiator was the genesis sal
es rep. He was professional, extremely knowledgeable and genuine. I am in sales,and I’ve been successful primarily because I am genuine, trustworthy and likable . My genesis salesman was all of the above. When it comes right down to it - people buy from people they like. I liked Mitch and he Made me feel comfortable purchasing a vehicle oh that was quite honestly out of my price range.
My grandson Andrew and William hit it off right aways, he answered all the question and provided addi
tional information. William was very helpful and could relate to what we were looking for. Andrew knows alot about car and William provide all knowledge which was great. We were very happy leaving with the purchase of the car he wanted and not just pushed into or force into something different. I would buy another car from William when I'am looking again thank you
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Mike and Carl were so helpful. They were honest when it came to the cost of the vehicle etc. They ca
re about the customer and not just about selling vehicles. It was a great experience
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I purchased a Hyundai Tucson from Sales person Tanya Romao. She was helpful in finding me the model
and color that I wanted from another location. I was pleased with my transaction and recommend her.
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i went in for help with some parts on my Camery , twice with Mario and his great going the second mil
e attitude was much appreciated. he answered all my questions respectfully and i got exactly what i needed. Mario deserves much praise and thanks. he deserves a metal for his A+ attitude.Thanks again Mario!I wish you and your family a very Merry Christmas. I ll send all my friends to you from now on.
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Having worked at Dodge and for Scott many years ago also to have done business with the business I ca
n not say enough great things about this company and family. They are what every other dealership should be measured with
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My salesman Bryan was extremely helpful and explained everything about my new genesis GV70. Paper wor
k went quick and easy I was in and out in less than and hour. The sales manager Eric was also great thank you guys for me new vehicle. I will recommend my friends and family to come get a car from you guys.???
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