I set up a service appointment for an electrical problem on my car. I received great response from Je
sus, calling to confirm my appointment and walk me through the troubleshooting process. From the start, it was clear I had reached out to the right place because the customer service was top-notch. Day of my appointment, I dropped off the vehicle and I was called with a status report exactly when Jesus said he would call. They had identified AND fixed the issue in a matter of a few hours, even without their "expert" electrical guy there. I was incredibly relieved and impressed, considering electrical problems can be difficult (if not impossible) to ID and resolve. It was very clear that the service department's attitude is ALL about customer service and satisfaction rather than turning a profit. I have been to local automotive shops and have left dissatisfied. I will absolutely be back to Sisbarro GMC!
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I greatly appreciate the customer service here. From the salesman Ozzie to the Amazing Manager Selim
that assisted in getting this deal done. A great overall team. I definitely am recommending more folks to come here. An experience I won’t forget.
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Always good customer service . I have an older pickup that I want to keep in good running shape. I ha
ve needed maintenance ( sensor, belts, tune ups) and they have always done good work and had reasonable prices. If you go online and research for a certain specific repair and a cost range they have been on the lower end. I have never needed a major repair but this is definitely where I will go.
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hi my name is Roberto ayala I've been going to good Chevrolet in Renton for a couple time. and I ju
st want to say thank you for the good people they have this time thank you to Edwin Martínez García. He helped me very friendly and kind.
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I recently had an exceptional experience at Beaverton Toyota, thanks to Tony and Andrew. Tony guided
me through trading in my car and selecting the perfect replacement with remarkable patience. He truly took the time to ensure I felt comfortable and confident in my choice.Andrew made the financial side of things seamless, handling all the paperwork and communicating with the bank efficiently. His dedication to ensuring everything went smoothly was evident.In the end, I drove away in a new BZ4X with a fantastic deal, feeling satisfied and well-supported throughout the process. We have received this same experience for the past 11 years from this same team. Highly recommend this team for anyone looking to buy or lease a vehicle!
From Houshang and Marjan
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Wonderful Team - NICK HADENFELDT, IDRIS OSMANI, EDGAR LOPEZ AND LEO STEFANI
I want to give an exceptional review to some very exceptional people: NICK HADENFELDT, IDRIS OSMANI,
EDGAR LOPEZ AND LEO STEFANI – and the GENERAL MANAGER (I didn’t get his full name) – all at Premier Nissan – Stevens Creek, San Jose, CA.
I first went to Nissan Sunnyvale to purchase the Rogue SUV and spent hours there on a Sunday. The finance folks were ALL horrible! They threw in all these charges thinking I wouldn’t notice and when I did they wouldn’t even let me hold the paperwork to see what exactly was listed. After doing my homework, I knew what I wanted and how much it would cost. They were trying to take advantage of me since I’m a woman and I went in there all by myself. First they said I was approved at a low APR, and then it changed to a really high APR after I told them to remove all the additional charges. Then they said they were closing and it was too late to even call the banks for financing which didn’t even make sense. How would they know what APR I would receive if they didn’t even talk to the banks yet? They said they would call me in the morning. So, I left with without buying a car.
Then after 4 days of calling them to try and get the low price I had negotiated (and no return calls), I called the general manager at Premier Nissan – Stevens Creek. I told him what happened and he said to come into his dealership and promised that his team would take care of me.
I made an appointment with NICK HADENFELDT (Financing), who was so nice, upfront and honest about everything. He didn’t rush or pressure me and he listened to my concerns and questions. He did everything he could to assist me in purchasing the exact car I wanted and even worked extra hard to get me the lowest APR possible. He really treated me with dignity and never made me feel like I was being taken advantage. He even ran the numbers with different options for me to choose from to make sure I could afford my payments.
Then EDGAR LOPEZ took me for a test drive and was a very polite and professional salesperson. He showed me all the colors available and helped me pick one out. He even stayed late with the others to make sure everything went smoothly.
Next I was sent to IDRIS OSMANI (Finance Director) – I just loved him! He made the hardest part of the process go as quick and painless as possible. The final price on all the paperwork was what we negotiated and there were no last-minute surprises. No games, no lies, he even found ways to save me more money in the end (along with Nick). He made sure I understood every single charge listed. We even bonded over our love for our canine children.
Finally, LEO STEFANI (Sales) took the time to show me how everything in my brand new (detailed) car worked. He even helped me set up the blue tooth with my iphone, etc. He took his time and answered all my questions
I could tell that all of these gentlemen were being EXTRA nice, kind and helpful because the general manager told them about my horrible experience at the previous dealership, but also because they are all genuinely nice people and that they cared about helping me.
I just want to say thank you once again to all of them for the wonderful customer service, patience, respect, time (and staying late), and effort in treating me like royalty (that’s how I really felt during the whole process). It turned out to be an exceptional experience and I even had a lot of fun hanging out with them that night. I REALLY LOVE my new car!!!! I have and will tell anyone that listens: to go to Premier Nissan – Stevens Creek and ask for NICK HADENFELDT, IDRIS OSMANI, EDGAR LOPEZ AND LEO STEFANI - BeckyP
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I gave them one star because I can't give them no star I purchased a car from them and the said the c
ar was good but it wasn't after I purchased the car that day when I returned home all the warning lights came on and the engine light and I took the car back everything they said that they did they didn't do because when I got home the engine light came back on so before I took the car back again I give them one star when I receive a call from the general manager jeff patka and he said that if I don't take that one star down that he wasn't going work on my car that he felt some type of way that I did that and he don't have to work on my car because I purchased as is and he said he will not give me a rental car if they have to keep the car and no matter how many reviews I put up it still won't stop them from selling bad cars to people,so in the meantime I was asking to speak to the owner and I took the car back again they knew that I was coming from Wilmington Delaware so all they did was reset the light and told me that they couldn't find anything wrong that day when I was up there I receive a call from Michael lutman that the owner wouldn't be there the day I was up there that I had to come another day but get this the owner was there the he lied to me that was the last time I went up there so if the owner condone this kind of behavior he is only worried about money too so it's been four months and the engine light is still coming on so I did some research and found out the are laws that protect the people from dealership like this new or used or buy as is car too so people look lawyer up I will be this dealership needs to be taking down if there are any lawyers looking at this please help me and the people that this dealership done wrong
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