I bought a vehicle from out of state. The transaction was smooth and fast. All the paperwork was prep
ared and sent to me correctly and on time. I would do business again.
One area for improvement is communication: I was never able to get anyone on the phone. Email responses stopped when I wired the money. Responses to my messages were sporadic and delayed. They did was what needed to be done and without delay, but there was some anxiety created by the lack of communication.
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Wow what a great buying experience at Jerry Smith Chevrolet. James Graham provided outstanding custom
er service and helped guide me through the process. He is extremely knowledgeable and eager to go above and beyond the customer expectations. Thank you so much!
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Excellent job satisfying a picky customer. Ivan and the staff did a wonderful job getting us in and
out the door with exactly the car we were looking for.
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The team that assisted me with the selection, acquisition and hand off of my 2023 GV70 were outstandi
ng! The continued follow up calls and tutorials have been so very beneficial.
Kudos to Arick, Thomas and Mark.
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I have bought several vehicles over my lifetime with a wide array of personal experiences from horrib
le to tolerable. My recent new vehicle purchase with Epic (Brien) Ford was unexpectedly aMazIng! My initial arrival, I was greeted by a professional and personable representative, Sriram (Ram). Ram and Brodie collaborated to provide an objective comparison of my criteria to several ford vehicles. Once I had selected a vehicle, Brodie began his work to provide the best financing options and kept the credit inquires to a minimal. Afterwards, the dreaded paperwork process – Paul made this portion of the process concise and pleasant.
The facilities are upscale, very clean and easy to use. Not to mention the beverage and food court has a decent selection.
Thank you to the entire team; Kelli (Front Desk), Ram (Sales), Brodie (GM), Paul (Finance), Caleb (New Car Manager), Chad (Assistant Parts Manager) and The Service Department are extraordinarily polite, honest and ensured my complete satisfaction throughout the process. I could not be more excited about my new purchase and look forward to the continued contact with the entire team at EPIC!
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