Rick Case Hyundai has amazing customer service.. they were able to help me choose the right cars for
both me and my husband. From start to finish they made the process so smooth and as fast as possible.. Bongsu and a manager Steve Fricks were very attentive and helpful. I will buy my next vehicles there and highly recommend this dealership if you are looking for Professionalism when purchasing your car.
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We found the service and staff to be above and beyond. We aren't local. We were traveling from Saraso
ta, Fl to Virginia. Going down the highway all of the sudden, the car slowed down and the check engine light started flashing. We found Hyundai of Orange Park not far off the highway and went in looking for help. It turns out that the dealership was under water trying to catch up after having been down due to a cyber attack on their system. We spoke to the service manager (Sherman Cooper), explained our situation and asked if there was anyway he could get us on our way the same day. He not only got us out the same day, he asked his mechanic to work past closing to get it done. Though we had to wait several hours, it was to be expected due to the overwhelming workload they had. The staff checked on us regularly. The waiting area was stocked with snacks, coffee and water. It was the very best we could have hoped for under the circumstances. Our gratitude to Mr. Cooper and his staff. They're amazing.
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I LOVE taking my car to service. They’re always accommodating with the schedule, affordable, very cle
an work, fast and reliable. Mr Alvin from Customer Service is amazing! I’ll be sure missing this crew at our new home location!
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I went on January1,2025 to look at a specific preowned vehicle that I’d seen online.
Xavier was out
to meet us right away. Very pleasant and helpful. Professional demeanor. No pressure. Answered all my questions in a non patronizing way. Showed me features about the car that I was not familiar with. It took a few minutes for me to decide (because this is a major purchase), he allowed me time to think about it without feeling rushed at all. I was also offered a price for my trade in that was more than fair. When I made the decision to buy we went to his office, signed some forms, met with the finance director who was also very kind and patient, explaining everything carefully. He also offered a discount on the extended warranty. It took just a very little amount of time. While we were in the office they filled the car with gas and detailed. Which was no small task because they were short staffed due to it being a holiday. So, moments after the business was taken care of, I was driving away in my new car. The whole experience could not have been better.
To recap:
Friendly sales person (not condescending)
No wait to be helped
Knowledgeable finance director
Good price for my trade in
New car ready in short amount of time
Had such a good experience at Castle Hyundai! Spoke with Nizar and Brian who helped me make a decisio
n re: trading in my 2021 and leasing a 2025. They were very respectful and patient and worked with me to understand where I was coming from and then helped me make the best decision for myself. I didn’t feel pressured or pushed but rather enjoyed my conversations and banter with them.
In addition the Finance guy, Rich, was also very engaging and didn’t talk down to me and explained in great detail what my options were (I tend to feel frustrated and uncomfortable in these scenarios when someone is trying to sell me something I may not want). All in all everyone at Castle that I dealt with had good energy and gave me the time and space to come to my own decision.
I affectionately call my new White Tucson “ The Storm Troopers” and LOVE it!
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I was at the dealership getting a recall update on my 2015 Elantra when a nice young man approached m
e introducing himself Kolby. Respectful and knowledgeable answering all my questions about the 2023 Santa Cruz. The finance team was great and worked with me to get to a down payment AND monthly payment I had in mind. After purchase they will answer any questions you may have. I would highly recommend.
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I arrived to have my new vehicle inspected expecting to be there at least an hour. I waited less than
thirty minutes and happily went on my way. After a long day of teaching, I was glad to be done and on my way home. Thank you, Brenda, for you kindness.
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