I wanted to follow up on my visit today to have my windshield redone after a previous attempt
ed repair by your mobile crew. I received a call from Michael who was very eager to resolve my issue. After looking at pictures, he determined that it was best to come into the Safelite location to fix it correctly. He told me to arrive at 9 AM today and his crew would be outside waiting. Well, he wasn’t kidding ! I was greeted by Jason in the parking lot, who did a quick reinspection of the issue and promptly took my car into the service bay to start work. Before starting, he explained what he saw was the issue and how he would fix it. I observed not only how the “back office” (AKA service area) works, but I was impressed with the front desk team. Here is what I noticed:
1) They greeted inbound customers in a very friendly and efficient manner
2) Their communication among all of their team was impressive
3) They handled inbound calls very efficiently.
4) Their work flow process was very efficient.
5) Waiting area and outside area was clean and inviting.
6) People picking up vehicles seemed pleased with the on time delivery of their repaired cars.
Being a business owner, I admired (and envied) their entire team for how they operated. The outcome of this service effort exceeded my expectations and I will spread the news ! I have another vehicle which I will also now be bringing in !
Please pass on to Michael, Jason and the crew for being AMAZING. I am a satisfied customer !!
...more
I had the Fort Collins Colorado store replace and calibrate my windshield on 05/09/2023. Great people
. Great Service. Totally Satisfied. Thanks for the great work.
...more
Arturo and Jeremy came to my house last week and installed my new heavy glass frameless shower. They
were on time and the work looked fantastic after they were done. Thank you guys!!
...more
Excellent Installation-but did not honor advertisement for gift card
This company did an excellent job on the installation and the technician who did the work was very po
lite. However the company offers a $50 gift card in their ads in the Maverick magazine and they did not honor the promotion. The staff at the front desk said they forgot to remove the gift card promotion.
...more
No appointment just stopped in and showed them the sliding glass that fell out of it’s track on the r
ear window on my pickup. Without hesitation the manager took the truck into the garage and had his technician take a look at it. 45 minutes later it’s repaired. They said NO CHARGE? These guys are the best. Ever need a glass repair or replacement I will not hesitate to give them my business. Thank you all at Glasspro. Ted
...more
To claim this business, your domain name must match your email address, or your phone number must match the phone number on your business listing.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
