Brought my 2008 G500 in for a no-start issue and had a great experience. They quickly diagnosed it as
a failing starter, explained everything clearly, and didn’t try to upsell me on unnecessary diagnostics or scare-tactic repairs.
The work was done promptly, communication was solid throughout, and the final price was very fair for a G-Wagon starter job. Truck starts instantly now with no hesitation.
Honest, efficient, and clearly experienced with higher-end vehicles. I’ll definitely be coming back and would recommend them without hesitation.
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Ive been a long time customer of Baxters Automotive. The new owners have picked up right where the pr
evious ones left off. Excellent customer service and automobile experience. Will definitley be returning.
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As vehicle has aged, I've run into a couple issues (radiator, compressor) and what I like about Chris
and team is the ability to accurately diagnose and correct the issue with his "what I would do" approach. Most my family still goes to car dealerships for service and I review the invoices/repair bills. I often ask "what's this for"....response is "not sure, the dealership said I SHOULD have it done". Dealerships are financially incentivized corporations that pressure their service managers and staff to generate profit. Chris is a "mom & pop shop", where he's very cost conscience, driven by desire to understand and return quality affordable service, getting the vehicle running and learn from each experience. I enjoy questioning him, his responses and the "what we've typically seen with these cars". He's a wealth of knowledge, patient and openly shares his experiences...both good and bad regarding resolving all kinds of car troubles.
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The service experience is consistently excellent and dependable from beginning to end. Makes the deci
sion easy to refer others and keep coming back as a loyal customer not just a satisfied one.
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