I've been using royalty automotive since moving to rochester and was really apprehensive about gettin
g a new mechanic, however i have had nothing but great things to say about them(mechanics and front desk)since. I've used them on several occasions since getting a used Volvo a few years ago and every job they've done for me has been fast, reliable and the cost is definitely not something I can complain about.....I highly recommend them if your looking for an honest mechanic!
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Don't waste your time with any other Euro repair shop. Seriously
I took my Audi A4 to a different Euro Shop and was gave an astronomical quote to do a motor swap. I f
elt like they really just didn't want to do the job. I then had it towed to Twin City Euro and immediately got great service from Jacob from start to finish. They were glad to do the motor swap $3,000 cheaper than the previous shop. Had it towed the same day I first spoke to Jacob (not in the schedule) and they had it done in 4 days. Not to mention it was dropped off the day before the 4th of July holiday .The technician worked overtime and was extremely knowledgeable and efficient. Jacob kept me up to date with the progress and I have to say they will have my business from here on out. I recommend anybody that needs Euro car repair to check these guys out. Night and day difference to the competition. Thank you guys. I can't tell you how happy I am with the service and quality of work.
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These guys know BMWs. Initially when i called to have my car sent to them they were on top of everyth
ing. When they got my car, the young man at the service desk explained everything to me in simple terms. It's taking some time but they are worth the wait.
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Great service and very knowledgable about vehicles. Also like the way they email you your service rec
ord and keep it all organized for you. Definitely will return.
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AutoHaus did a bumper to bumper review of a car I was considering purchasing
They did an extremely thorough review, free of charge, on a car I was considering purchasing. Picture
s were taken to substantiate their recommendations of service and repairs. Jim provided cost estimates of these services without any pressure to have them done and helped prioritize the maintenance items.
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I’ve spent all week deciding whether to trust Autotech Clinic with bringing my vehicle back to life d
uring these sub-zero temperatures, and I am so glad I did. My vehicle is 14 years old and still has its original factory parts, so "bringing it back to life" was no small feat.
The "Triple Threat" team—Rebecca, Jason, and Mo—were incredible. Because of the age of my car, we hit a few hiccups during the repairs, but the way they handled those challenges was world-class:
Going the Extra Mile: They offered me transportation home while they worked.
True Compassion: When my car needed to stay an extra night for parts, I was worried about missing a doctor’s appointment I had booked 8 months ago. Rebecca actually offered to be my personal driver to make sure I didn't miss it. Just knowing that offer was on the table gave me so much relief.
Consistency: The staff at the oil change side are just as great—5 out of 5 stars. I am a repeat customer, and no matter how much time passes between visits, they remain attentive and stand firmly behind their work.
I know everyone’s experience can vary, but this review comes from a place of sincere appreciation. Regardless of what you’ve heard, make your own choice to let them take care of you. They proved to me that they truly care about their customers.
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It was our first time here and we are very happy with the service and thankful for a quick inspection
and reliable and trustworthy service. It's nice to come across people who love what they do and who take care of the car like it's their own. Thank you so much for everything. We will back again.
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