Great level of detail to what they check and charge
My son goofed and forgot to put on his gas cap which triggered a check engine light. I rushed his car
there given our tight schedule. They realized the issue quickly and did not shove a huge diagnostic fee on me. They are very practical on what to charge and deliver quality work.
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Kirk has always done a great job for me. He's great at diagnosing difficult problems, and shoots str
aight. Never any "selling". Happy to use my parts, if I supply them.
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16501 Bratton Lane
Building 2 Suite A
Austin, TX 78728
4.9
(476 Reviews)
BK
Excellence you can count on
When it comes to maintenance & repair of my Honda & Acura vehicles, there are no worries that high-qu
ality work will be done to the customer's satisfaction. I cannot say enough about the outstanding team at GAD who keep me up & running. Thank y'all!
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Big kudos to the guys at the Round Rock location. At the recommendation of my friends and fellow clu
b members of Tejas Miata’s, I took my Miata to them to mount the new tires and rims that I purchased. They did it while I waited, did a four wheel alignment, as well as balance the tires of course and looked over the entire car and made recommendations of some things that needed some attention at my next visit. I made that visit the next week after the parts came in and they were good enough to offer me a ride home in their shuttle service as well as throw the old tires and wheels in the back that they had been holding on to for me.
These guys are great, did what I asked in a very reasonable amount of time at a very competitive price as well as repair a few things the next week at a great price as well I highly recommend this company to you, and by the way, they work on just about anything. They sure know how to balance a tire for sure.
Many thanks to the friendly staff there. Thanks Mike, great customer service guy, Jeremiah and his dad John, Eric, one of their great technicians and the shuttle driver, Sean for the ride and help with the tires and rims
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This review is long overdue. I live in Georgetown and called several shops about working on my 2006 d
iesel Ford F250 Super Duty 6.0. There was not one shop that would work on it and they didn't know who to refer me to. I went to the internet in search of a reputable shop with great reviews. I couldn't be any happier that I found Dependable Diesel & Car Care. I went to their website and spent the time and read about the business. The one thing that stuck out is you get what you pay for. My boyfriend had previously taken this truck to multiple other shops in the New Braunfels area and not one was able to fix the problems for good or address all of the issues.
This shop is very knowledgeable at what they are doing and take pride in that. I have now taken my truck to them at least twice. Yes again like I said you get what you pay for and knowing that I have people working on my truck who actually know what they are doing gives me peace of mind. Amy and Amber kept me updated as to what issues were found and the cost. There were no surprises. They also go out of their way to make sure they have satisfied customers and a great product.
I was having issues with the truck and I was broken down in a parking lot. Gary took his time to personally call me and FaceTime with me and walk me through the problem. I don't know many business that will provide that kind of customer service. Getting this truck we knew there were going to be problems and should have found this shop sooner as they have had to correct issues that other shops caused. That is always frustrating to know that an issue was not fixed previously and you previously paid for this same issue, but knowing it's now in the hands of people who truly know what they are doing is comforting.
I am moving to the New Braunfels area and I will always bring my truck back to Gary and his amazing team. Even if I have to have it towed. I want to know the problem will be addressed and resolved correctly.
I cannot speak any more highly about Dependable Diesel & Car Care. Thank you for everything you have done and providing amazing customer service in top of insuring my truck is fixed and fixed properly.
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