Back in April 2025, I received a recall notice (for brake inspection) for my 2016 Forte` and attemp
ted to set up appointment with Kia of Renton where I purchased the car.
After being transferred to their service department, I was on hold for over 20 minutes, no one would answer the phone. I tried a couple more times with the same long hold time results with no answer.
So, I called Kia of Puyallup (in April). I had no trouble reaching their service department and after explaining my situation an appointment was set up for May 28th at 9:30 am. (Or so I thought).
As a cautionary measure (because I have experienced this before) I called on the 27th to confirm the service appointment and not surprisingly, no appointment was found. The service agent (Beth) was very diligent and suggested that I might want to speak with the service department manager Tom Evans.
I was transferred to his phone and got his voicemail. I left a message and my phone number.
Within 15 minutes, Tom had returned my call. He confirmed that there wasn't anything in their system for me.
After retelling my experience with Renton Kia and expressing my desire to bring my car to Puyallup, I fully expected a possible month-long delay to fit me into their schedule. But, to my amazement Tom made the decision to set service for the next day at the same time (9:30 am) that I had set up originally.
Beth greeted me warmly when I showed up to drop off the car for an overnight stay. I guess my second-best experience was when I came back the next morning to pick up my car.
Beth recognized me immediately and even remembered my name. I don't think you can get any better customer service than what I received.
So, thank you Beth and thank you Tom for your outstanding attention to making my experience so satisfying.
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Greg, Steven and the rest of the crew are the best: repairs are done right the first time, their advi
ce is helpful, and prices are fair. We've entrusted four vehicles' maintenance and repairs to them over the past 20 years and wouldn't consider going anywhere else.
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My recent experience with your service department, from beginning to end, would probably rate a 3. T
here was some poor communication on the front end and a gasket of some kind that was seated properly which left an oil stain in my driveway...which required a second trip to your shop. Mistakes get made, I get it.
The reason for the 5 star review was the outstanding work of your Service Manager, Rich Conley. I contacted him directly and he responded immediately, digging into what happened and provided a clear explanation. Throughout the process, he reiterated that he wanted to do the "right thing" and worked hard to come up with a resolution. We were able to work things out in a fair and equitable way. Rich took a customer that was ready to contact the BBB and because of his professionalism, brought that customer back into the Toyota family.
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12310 Meridian Avenue East Suite 2
Puyallup, WA 98373
4.8
(368 Reviews)
RL
Excellent Mechanical Experience & Customer Service
Bailey's is second to none when you require automotive repair in the Puyallup area. I've been using t
hem for over 3 years. They've done radiator work, installed a new transmission as well as a new rear differential for me. They have fair pricing and wont try to sell you something you don't need (great diagnostic skills). Nate and his mechanics are as honest as the day is long.
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Clint is an awesome manager he goes the extra mile for his customers, super honest old school repair
shop . Peninsula propane will always recommend Clint and coppers
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