Always exceptional service. The team at Exo Auto Works are top notch! You really should give them a t
ry. You won't be disappointed. Thank you Michael Cone & team for all that you do!
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Hands down the best! Damien went above and beyond. Very knowledgeable , gave more of his time (rough
ly at-least a half hour) talking, referring, suggesting and advising! He could have handed me the paper work and explained the follow up but he answered all of my questions and I left feeling comfortable and had a new friend in the glass business. Lets not forget compared to all other quotes he was the most affordable! Like 300 dollars less than all other quotes i had received! I will be going there for all glass needs!
I cant say thank you enough NOVUS! Number 1 odmf you ask me all the way acrossed the board!!! Thank you NOVIS/Damien and all involved! Youre the best!!
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We needed our windshield replaced last minute for a road trip. Not only did they come to my work to c
hange it, they were friendly and did a phenomenal job. Great people, great work, and great pricing.
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Headlight Refinishing: Of all repairs one's vehicle might need, updating a vehicle with old, hazed-o
ver headlights is one that brings instant gratification and adds tremendous value to the vehicle. Having been in the automotive service industry for 50 years (sold all now retired), I'm well qualified to make that statement. The folks at Lloyd's Glass, specifically, Bruce, Master Technician & Rochelle, Queen of Lloyd's friendly front office, were both so personable and communicative that I wanted everyone to know. I walked in to determine a best time for my headlight upgrade and Rochelle (after reviewing her schedule and mine) suggested "right now" and that's all I needed to hear. I waited and enjoyed coffee and a walk-around in their new facility and in short order, Bruce came to get my approval of his work. My car's a 2013 Jaguar with 119K miles and looks almost as new. I have such respect for this company as they replaced my windshield a while back and did an outstanding job. Hat's off to Barry Lintner, owner, for building a Team of such high Integrity.
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I wanted to follow up on my visit today to have my windshield redone after a previous attempt
ed repair by your mobile crew. I received a call from Michael who was very eager to resolve my issue. After looking at pictures, he determined that it was best to come into the Safelite location to fix it correctly. He told me to arrive at 9 AM today and his crew would be outside waiting. Well, he wasn’t kidding ! I was greeted by Jason in the parking lot, who did a quick reinspection of the issue and promptly took my car into the service bay to start work. Before starting, he explained what he saw was the issue and how he would fix it. I observed not only how the “back office” (AKA service area) works, but I was impressed with the front desk team. Here is what I noticed:
1) They greeted inbound customers in a very friendly and efficient manner
2) Their communication among all of their team was impressive
3) They handled inbound calls very efficiently.
4) Their work flow process was very efficient.
5) Waiting area and outside area was clean and inviting.
6) People picking up vehicles seemed pleased with the on time delivery of their repaired cars.
Being a business owner, I admired (and envied) their entire team for how they operated. The outcome of this service effort exceeded my expectations and I will spread the news ! I have another vehicle which I will also now be bringing in !
Please pass on to Michael, Jason and the crew for being AMAZING. I am a satisfied customer !!
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I got new Toyo tires installed on my Cruze. They were done super quickly and work great, and they eve
n did a full diagnostic on my car and replaced my cabin air filter at a great price (half the price that my dealer was going to charge me). Thanks to Dave, Dan, Devin, and Jayson!
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My sons car broke down, on the other side of Katy, during trip from SA to TC. Another wrecker servic
e ghosted us after 5hrs of waiting. Chris came thru and had him home within a couple hours of us contacting them.
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