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SureCritic / Makes / Hyundai / Santa Cruz / 2025

2025 Hyundai Santa Cruz

Average Score

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1215 Reviews)
45%
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  • Exterior
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  • Interior
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Reviews

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1215 Reviews)
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Reviews

SW
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Schelly W.
2025 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/12/2025
Verified Review

Drove it 4000 miles and now they don't know what's wrong with it.

I bought my 2025 Santa Cruz in January 2025. In March in was making a strange vibration so I took it in. They've had it 3 weeks. No one knows what it wrong or how to fix it. So it just sits there. No one calls me, so I just keep extending the rent car they say they will reimburse me for once the design engineers figure out what is wrong. Warranty Customer Service transferred me to another department that is over the buy-back program, but after waiting 4 days to hear from them, warranty called me back to say they pushed me back over to them. Warranty has now kicked me back over again, "escalated", whatever that means. Not sure how to feel. I haven't been treated badly really, but feel like I could be treated better certainly.
Recommended
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Hyundai Motor America responded on 04/14/2025 09:57 AM

Thank you for sharing your concerns with us. This information has been forwarded to your case manager for further handling. ^cc
TB
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Timothy B.
2025 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/18/2025
Verified Review

Brake pedal / booster is extremely noisy and no one will fix it

Bought truck new. Brake booster/pedal is very squeaky and feels wrong. Taken it in 6 times and was told to drive it 5,000+ miles to break it in. No one will fix it. Complained to customer care as well. I'm very OCD and I hate my vehicle for it. I don't even like looking at it. Considering trading it in only after 4 months of ownership.
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Hyundai Motor America responded on 04/18/2025 03:50 PM

We would like to get involved to examine your claim further. A specialist will contact you shortly. Thank you. ^cc
PA
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Paulo A.
2025 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/18/2025
Verified Review

Unreliable vehicle

Within two weeks of owning this car I had to replace the driver aide headlight, the trim on the driver side front fender, the lift gate spontaneously came off the hinges, and I believe the distracted driver warning system turning off the adaptive cruise control is very dangerous as it takes away a layer of defense agains an accident.
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Hyundai Motor America responded on 04/19/2025 10:40 AM

Thank you for sharing your concerns with us. This information has been forwarded to your case manager for further handling. ^cc
JH
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Jeassy H.
2025 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/22/2025
Verified Review

Already has braking and shifting issues

Not even 2 months in and was in the shop over a week with braking and shifting issues, the service has been horrible, I do not recommend
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Hyundai Motor America responded on 05/22/2025 10:14 AM

Thank you for sharing your feedback regarding your vehicle. We have forwarded your complaint to a specialist who will be able to further address your concerns. ^cc
MT
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Martin T.
2025 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/18/2025
Verified Review

Beautiful truck fo r my wife. She loves it!

We have had no problems with our new truck
Recommended
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Hyundai Motor America responded on 06/18/2025 06:10 AM

Thank you for your feedback regarding your 2025 Hyundai Santa Cruz, Martin.
CR
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Carey R.
2025 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/23/2025
Verified Review

It’s a joke warrant is no good and they don’t stand behind there commi

Very poorly
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Hyundai Motor America responded on 06/24/2025 06:36 AM

We completely understand how frustrating this situation can be Carey. After reviewing your case, it appears it was closed due to to the vehicle concern caused by an outside influence. If you’d like to add more information, please call us at (800) 633-5151. We’re here to help. Thank you for your feedback. ^cc
MS
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Mark S.
2025 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/22/2025
Verified Review

Prestige Hyundai and Grappone Hyundai failed me 3 times total call me

6034773345
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Hyundai Motor America responded on 07/23/2025 06:33 AM

Hey Mark, thank you for sharing your concerns with us. Allow us to take a further look at your vehicle's concerns. A representative will be in touch with you shortly to investigate further. Thank you ^cc. 
DB
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Dillion B.
2025 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/11/2025
Verified Review

Waste of money,

As advertised this vehicle was supposed to be an activity package and capable of towing about "5,000" lbs. Can't do many activities if it can only drive point A to point B . This vehicle isn't capable of towing anything like advertised..also the dealer did not disclose or make us aware that the tow hitch was not available for this model and needs to be added on as a modification... maybe a week after having it, we noticed it wasn't able to tow anything. We contacted the dealership and the dealership refused to add the modification to our vehicle and contract...I dont recommend this vehicle to anyone. For the price it was supposedly worth. It didn't even come with towing capability. If fact it was sold separately... waste of time and money. As a consumer I wouldn't recommend it to anyone who has a working lifestyle. It's only good for commuting and looks .
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Hyundai Motor America responded on 07/11/2025 12:01 PM

Dillion,  We appreciate your feedback, please continue to work with your case manager. ^cc
EC
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Eugene C.
2025 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/28/2025
Verified Review

Traded in my 2017 Tucson for the XRT SANTA CRUZ since May 19 when purc

Customer service and tech support non-existent horrible August 19 will be 3 months no help from your people or dealer am talking to a lawyer is my next move
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Hyundai Motor America responded on 07/28/2025 02:08 PM

Hello Eugene,

Thank you for sharing your concerns with us. This information has been forwarded to your case manager for further handling. ^cc  
EW
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Earl W.
2025 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/29/2025
Verified Review

Perfect for me!

I love everything about my Santa Cruz!
Recommended
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Hyundai Motor America responded on 07/29/2025 10:53 AM

Hello Earl,

Thank you for your feedback regarding your 2025 Santa Cruz. We have forwarded your information to the appropriate department. ^cc 
AB
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Amanda B.
2025 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/15/2025
Verified Review

2025 Santa Cruz

Bluelink doesn't work and when trying to get the issue fixed have had to miss work because of it. Still havent had the issue fixed. Have done everything that bluelink has asked. Tried to have it serviced for the head unit but when dealing with the customer services person and explaining that this vehical is my only transportation they didn't car and offered me a ride home but couldn't give a loaner car till the issues is fixed. Would recommend hyundai of fort myers at all.
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Hyundai Motor America responded on 08/18/2025 07:48 AM

Hey AMANDA, Thank you for sharing your feedback regarding your vehicle and experience thus far. We would also recommend you continue working on your current case with your case manager and If you have any other questions or concerns about Hyundai vehicles, please contact our customer Connect Center at (800) 633-5151.  Thank you ^cc. 
DK
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David K.
2025 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/27/2025
Verified Review

3 weeks in shop

At 2000 miles the epb locked had to be towed after 10 day they called to say fixed drove to collect but same thing happed in total 3 weeks in shop
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Hyundai Motor America responded on 08/27/2025 11:37 AM

Hello David, Thank you for sharing your feedback regarding your vehicle and experience thus far. If you have any questions or concerns about Hyundai vehicles, please contact our customer connect center at (800) 633-5151. ^cc 
AL
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Albert L.
2025 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/25/2025
Verified Review

Unimpressed

The basic engine is weak compared to other similar class vehicles. Turbo should be the norm. Also, what’s the deal with tow kits? No harness available, no standard tow option on a “truck” while all small trucks to include ridgeline and maverick include such as part of their package. Also, right off tail lights leak and have to be replaced. The cluster speaker sounds blown and makes a strange high pitched vibration noise. The seats are awfully uncomfortable, and the space for the driver is too small and uncomfortable. I hit my knees on both sides of the cockpit. I am extremely disappointed and will never buy Hyundai again.
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Hyundai Motor America responded on 08/25/2025 10:34 AM

Hello Albert,  Thank you for sharing your feedback regarding your vehicle and experience thus far. ^cc 
PP
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Peter P.
2025 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/28/2025
Verified Review

Vehicle broke down at 1800 miles and has been at the dealership 30 day

Engine failed at 1800 miles and dealer has not been able to repair yet. No ETA on when it will be fixed
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Hyundai Motor America responded on 08/28/2025 06:27 AM

Thank you for sharing your feedback on your 2025 Hyundai Santa Cruz, Peter. A representative will be in touch with you to discuss your concerns further. ^cc
DB
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David B.
2025 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/07/2025
Verified Review

Poor service at Simmons Rockwell

Bought new. At 1400 miles in shop twice and for 31 total days for an injector wiring problem. Car computer said were the problem was, but it took Simmons Rockwell all that time to find and fix it.
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Hyundai Motor America responded on 10/07/2025 06:13 AM

We are sorry to hear about your experience with one of our dealerships. Each dealership runs its own operations, but we hold them to the highest standards. We will share your feedback with them. ^cc
MW
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Michael W.
2025 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/06/2025
Verified Review

Why I won’t get another Hyundai

The notice to pull over and get a coffee goes off Continuously!! The chiming is incessant! I’ve tried to turn off to no avail! Let my wife who drives like an old lady it rings!!!
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Hyundai Motor America responded on 10/06/2025 11:35 AM

Hello MIchael, Thank you for sharing your feedback on your 2025 Santa Cruz. We continuously monitor the feedback of our owners as we develop new models and trims to best match our consumers' preferences. ^cc
ML
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Melissa L.
2025 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/14/2025
Verified Review

No add one offered for standard Santa Cruz

Can not add the retractable bed cover to standard Santa cruz
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Hyundai Motor America responded on 10/15/2025 06:34 AM

Hello Melissa, we are really sorry to hear about your experience with your 2025 Hyundai Santa Cruz. Your feedback will help us in identifying the areas where we can improve overall driving experience and durability of our vehicles. Thank you for your feedback. ^cc
AG
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Alma G.
2025 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/15/2025
Verified Review

Car is not worth the money

The car is small. Materials are cheap. Car doors need to be slammed to close properly.
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Hyundai Motor America responded on 10/15/2025 01:51 PM

Hello Alma, Thank you for sharing your feedback on your 2025 Santa Cruz. We continuously monitor the feedback of our owners as we develop new models and trims to best match our consumers' preferences. ^cc
DS
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Donald S.
2025 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/29/2025
Verified Review

Not worth the money

Worst vehicle
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Hyundai Motor America responded on 10/29/2025 01:53 PM

Hello Donald,

Thank you for sharing your feedback regarding your vehicle and experience thus far.  ^cc 
TC
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Tiffany C.
2025 Hyundai Santa Cruz
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/26/2025
Verified Review

Lemon

I have had multiple repairs. Still having issues till this day.
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Hyundai Motor America responded on 12/26/2025 02:30 PM

Hello Tiffany, we are sorry to hear about your experience with your 2025 Santa Cruz Intermittent issues could be difficult to diagnose and repair. We recommend taking it to the dealership when the issue occurs next time. If you have any questions or concerns after the dealership visit, please contact our customer care center at (800) 633-5151. Thank you. ^cc
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