Doug P service advisor does it again with his team of Tech's . I didn't have an appointment for servi
ce, i was in the area so i stopped in to make an appointment. Its tourist snowbird season so it can be a week or 2 to get scheduled which is understandable. Happens every year. Doug said I can get this done now how long do you have and do you mind waiting. I t way approximately 1140 am. I explained to Doug I had to be to my next stop by 3;30 pm as they close at 4 pm. I sat down had a water Yeti tumbler with me. So i grabbed a chocolate chip cookie the GMC DIXIE usually has free of charge. I have a 7lb dog named Buster with me each time I visit and 1 of the other Dixie GMC representative "John n Parts" always greets Buster and gives him a little treat. "Honestly I get treated better here at GMC DIXIE Ft Myers than the BMW Dealer just down the street even some family member or friends" LOL
It goes without saying if you don't have a few complaints you are not doing any business. Unfortunately you can not satisfy everyone all the time!!! Yes we all make mistakes, yes even the GMC personal on occasions. HEY What happened to us as a society seems like if we can't complain we don't have much to say especially since covid.
That said, I see, observe a strong effort to make things RIGHT from the Service Department, Manager Service writers and so on. Mistakes do happen its the opportunity to then make then right that counts..
I've made a living in the Service Industry Business I didn't have anything else to sell but service. No Tires No tune-ups No Refrigerators
I provided Flooring Warehousing & Installations for Home Depot, Lowes and several hotel chains 36 E 350 Ford Vans /trucks + 100 employees and sub contractors.
DIXIE GMC steps up to the highest standards I've seen in the Auto Service business. Ill repeat myself, I get better service from Dixie GMC than I ever pray to get from BMW Dealer just down the street. The Genesis dealer treats us better than BMW. Now I drive all the way down to Naples area for BMW Service
Thank for reading my review and this is not my 1st review for Dixie GMC the Service Department just continues to do what they do Best. Provide Great Customer Service to maintain a strong honest effort as best as possible for each customer that walks in during my visits and observation.
The service and greeting I receive from Dixie GMC is the same as if I did purchase my vehicle from them.
I have no complaints about this Dealer.
Doug Peavy always returns my call by end of day! Everytime
EM5 Autotech is AMAZING!!! The owner is so knowledgeable about vehicles. He is kind and courteous. Hi
s prices are very fair and are the lowest around. They had my vehicle ready very quickly as well.
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I am extremely happy with the work that John does. He is very thorough when diagnosing problems, he
explains everything to you so that you understand the repair that needs to be done and you leave his shop feeling confident that your car is in good running order. John really cares about his customers and is very accommodating. Do not hesitate to bring your car to John's, you will be very happy you did! Thanks John and Keith for all that you do!!
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I feel I can really trust these guys. They take the time to explain everything going on with your car
. I was amazed at the affordability. I am so happy that I found out about this shop.
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Clark is always very helpful. He is not out to take your money and has helped me several times.
I
have not idea why he is not here anymore working at this location. I heard through the grape vine that he had a disagreement with the owner of the building, I would like to find out where he is working so I can have my honest/ respectful mechanic back
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