Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Payton, the service person, barely acknowledged me, didn't identify himself and would not listen to me.I told him I didn't want the tires rotated 3 times. I then tried to tell him about a couple of problems I had noticed but again he didn't seem to want to listen.
He stated that Hyundai, the corporation, would not pay for the services if I did not sign the form he put in front of me. I had to sign that the work was done so that they would get paid whether or not they actually did the service.
The 7,000 mile service came with a tire rotation, car wash, oil change and an all points check.What I received was an oil change and the all points check, what I did not receive was the car wash nor the tire rotation. I would have liked the car wash.
The service desk at Zimbrick Hyundai Eastside is at best poor, and that makes a person wonder how good of work is being performed in the service department.
They had their chance to work on my new car but that's the last chance they will be getting from me.