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SureCritic / Xpert Car Care
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Xpert Car Care

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(270 Reviews)
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Score Details

5 stars
67%
4 stars
20%
3 stars
4%
2 stars
2%
1 star
5%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average

Business Details

Categories
Contact
(313) 863-2388
Closed
Business Hours

Business Hours

Mon
7:30 AM - 6:30 PM
Tue
7:30 AM - 6:30 PM
Wed
7:30 AM - 6:30 PM
Thu
7:30 AM - 6:30 PM
Fri
7:30 AM - 6:30 PM
Sat
7:30 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
10520 W 7 Mile Rd Detroit, MI 48221
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Xpert Car Care's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(270 Reviews)
Write a Review
Recent Reviews
LM
gravatar
Lotoya M.
Troy, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/15/2020
Not Honorable People
When Expert Car Care replaced an engine in my vehicle 2/24/20, the vehicle broke down on me two miles after I drove it off its lot. The owner Tony had the it towed back to the facility to find out there was a fuel transmission part not connected to the engine so they took this part off my old engine. However, two months later the vehicle is shutting down on me and the owner is telling me the damage is my fault that the oil's dip stick was cracked and there was no oil in the car telling me I hit a pot hole however, upon inspecting underneath the vehicle there was no indication of scratches and/or any other damage to the truck that even shows I hit a pot hole now not to mention I haven't even used many mile since driving it off the lot due to the Stay at Home Order. Tony is telling me it is my fault and the engine is no longer under warranty and if I wanted him to look at it I would have to pay for it when I pretty much just paid 4,222.94 for this engine. DO NOT TRUST THIS PLACE AND/OR ITS THE PEOPLE WORKING ON YOUR CAR THEY ARE NOT HONORABLE.
Not Recommended
RC
Rachel C.
Detroit, MI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/11/2019
verified customerVerified Customer
Category: Service
Rachel said the staff did not do the entire job during her initial visit. She said she took the vehicle back and they completed the job.
Recommended
AW
Adrienne W.
Detroit, MI
Mercury Milan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2019
verified customerVerified Customer
Category: Service
Adrienne said the customer care was good.
Recommended
SP
Shanaya P.
Detroit, MI
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2019
verified customerVerified Customer
Category: Service
Shanaya said that they were polite and honest. Even though she had no work done they were honest about what needed to be fixed on her vehicle.
Recommended
CV
Chanitta V.
Detroit, MI
Lincoln MKX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2019
verified customerVerified Customer
Category: Service
Chanitta said that this business was very nice.
Recommended
CR
Crystal R.
Oak Park, MI
Chevrolet Tahoe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2019
verified customerVerified Customer
Category: Service
Crystal said she has been there before. She will recommend them for service.
Recommended
MS
Michelle S.
Detroit, MI
Pontiac G6
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/15/2019
verified customerVerified Customer
Category: Service
Michelle said the business treated her nice and provided good service.
Recommended
RE
Ryan E.
Redford, MI
Chrysler 300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2019
verified customerVerified Customer
Category: Service
Ryan said they were amazing, they worked around his work schedule, staff came and picked up the vehicle for him and it actually was a very, very good experience with this business.
Recommended
TG
gravatar
TREMAINE G.
Roseville, MI
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2019
verified customerVerified Customer
Very nice and professional
The manager and staff was so polite and professional. I was not waiting long for my car to be fix’s.
Recommended
DL
Donell L.
Oak Park, MI
Mercury Monterey
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/04/2019
verified customerVerified Customer
Category: Service
Donell said that it was pretty good. The price was the only issue.
Recommended
CN
Corey N.
Detroit, MI
Dodge Charger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2019
verified customerVerified Customer
Category: Service
Corey said there were no problems or complications with the service the business provided. They provided good customer service.
Recommended
WC
Wilbert C.
Detroit, MI
Saturn Aura
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/13/2019
verified customerVerified Customer
Category: Service
Wilbert said he got his vehicle back and they fixed what they were supposed to fix.
Recommended
ES
Ericka S.
Detroit, MI
Dodge Journey
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/30/2019
verified customerVerified Customer
Category: Service
Ericka said that they are way overpriced.
Not Recommended
DK
gravatar
DARNELLA K.
Redford, MI
Pontiac Grand Am
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/21/2019
verified customerVerified Customer
Always willing to get the job done
Always there to ensure customer needs
Recommended
KR
Katrea R.
Detroit, MI
Dodge Avenger
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/15/2019
verified customerVerified Customer
Category: Service
Katrea said she took her vehicle to this business to have a problem diagnosed. She was charged $290. The vehicle was returned because it was still overheating. Tony ran another diagnostic test. He stated it was the water pump. She paid them $320 for a new water pump. The vehicle is still overheating. They also put the wrong color antifreeze in the vehicle. She is very unsatisfied, and would like a call from the manager, as soon as possible. She has requested a $110 refund to have the diagnostic run by Chevy.
Not Recommended
Displaying Review 1 - 15 of 270 in total
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