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SureCritic / Auto Repair / Crash Champions
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Crash Champions

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(355 Reviews)
-100
Write a Review
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Score Details

5 stars
87%
4 stars
7%
3 stars
1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores™
4.0
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

One stop shop for all your automotive needs. We specialize in service and repair for BMW, Mercedes Benz, Audi, VW, Land Rover, Range Rover, Porsche and all Japanese automobiles. We also have a complete body shop from minor to major repairs. One stop shop for all your automotive needs. We specialize in service and repair for BMW, Mercedes Benz, Audi, VW, Land Rover, Range Rover, Porsche and all Japanese automobiles. We also have a complete body shop from minor to major repairs.

Categories
Auto Repair, European Auto Repair, Collision Repair
Contact
(312) 291-9449
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
9:00 AM - 12:00 PM
Sun
closed
* Central Time (Us & Canada)
870 W Division St. Chicago, IL 60642
Get Directions
Crash Champions' Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(355 Reviews)
Write a Review
Recent Reviews
HG
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Harry G.
Chicago, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/25/2024
0
Leadership is non existent
Brought in my vehicle they addressed the damage from the tree branch but caused damage in their repair according to them during storage of the bumper. Brought it in for them to correct the issue and there was no communication essentially since we weren’t paying anything they don’t care. Items are missing and we keep having our time wasted. They should be disbanded by crash champions.
SS
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Salma S.
Chicago, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/21/2021
0
Poor communication, I felt disrespected
I was rear ended and the person had State Farm and they accepted liability immediately. They gave me a list of repair shops. I called Crash Champions and they gave me an appointment and said they would fix the car that day. I arrived and I was informed that it was only an estimate and that the next appointment was six weeks out. It felt like a bait and switch but I went ahead and made the appointment even though my cars trunk could not be opened which was an inconvenience for me. I went to the appointment taking the morning off of work and was informed that they could not honor the appointment because they were overbooked. When I asked why they had not called to let me know so that I would not have taken time off of work I got no answer. These people are not honest and they do not care about their customers. Avoid them like the plague
OG
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OLIVER G.
FIAT 500L
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021
verified customerVerified Customer
Great service as always
The staff is the friendliest!
Recommended
AL
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ALEX L.
Toyota 4Runner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2021
verified customerVerified Customer
Prompt complete service
Have had multiple interactions with the staff at the Division street location, always courteous and friendly with attention to detail and speed
Recommended
Verified Customer
Audi Q5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2021
verified customerVerified Customer
Replaced worn control arms
I dropped off the car with a brief explaination of the noise it was making intermittently. Ashley called while driving it with a technician to get more details for recreating the issue. Parts were ordered and the car (Q5) was ready the next day. I've gone there for all work since warranty expired.
Recommended
EB
ERIC B.
Audi S3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2021
verified customerVerified Customer
Always a seamless experience
I’ve been coming here since it was under prior ownership, thankfully same mechanic staff I was told, and the front of the house has always been great too. Will continue to trust them with my Audi S3
Recommended
GM
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GREG M.
Porsche 911 Carrera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
verified customerVerified Customer
Speed in repair along with affordable cost
Speed in repair along with affordable cost. Customer service is the best!!! Never any issues after return of vehicle/s.
Recommended
MA
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MUZAFFAR A.
CHICAGO, IL
BMW 3 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021
verified customerVerified Customer
Awesome!
I love this place! So easy friendly and professional! Special shout out to Ashley!
Recommended
Verified Customer
Audi S7
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/25/2021
verified customerVerified Customer
Excellent Service
Initial contact was a little iffy but Ashley was awesome and was excellent in guiding me through the process in spite of the hiccup with the parts the folks here were very accommodating.
Recommended
JB
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JOAN B.
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
verified customerVerified Customer
Great Friendly Service
They are both friendly and efficient. They are very good at explaining what needs to be done and why.
Recommended
Verified Customer
Chicago, IL
Porsche Cayenne
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/13/2021
verified customerVerified Customer
Excellent service professionals
The service professionals are outstanding. They are very knowledgeable and client focused. Outstanding! The removal of detailing services should be brought back. As a long term client, I would rather has all my services at one trusted provider than having to find a different provider that is unfamiliar with my vehicle.
Recommended
MF
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MARK F.
Chicago, IL
Mercedes-Benz GLE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2021
verified customerVerified Customer
B service
As usual fast and great service.
Recommended
SS
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Scott S.
Chicago, IL
Volvo XC90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2021
verified customerVerified Customer
Great Work, Great Prices and even Better Customer Service
Great work and great customer service. Ashley kept me informed every step of the way.
Recommended
JD
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JAMES D.
Land Rover Range Rover
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2021
verified customerVerified Customer
Fantastic Service
Quick, thorough, and patient...Ashley is wonderful, communicative, and patient with all the countless questions I’m sure I “test” her with haha Thanks for always giving me the assurance I need and taking such great care of my baby :)
Recommended
RB
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RYAN B.
BMW X5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2021
verified customerVerified Customer
Excellent service
You can’t find a better place to take your car. Top marks on all fronts.
Recommended
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