Mrs Eason we are shocked in the survey response as when you left you were very thankful. We showed you all the of parts replaced and repaired your vehicle back to safety standards. As you may not understand the repair processes we will not complete a repair when safety items are comprised and the inner door of your vehicle was. When you left you mentioned filing an insurance claim. If you do this they would also agree replacement needed. We have all the photos needed to ensure and also showed you the parts replacement at time of pick up. We are shocked and sorry you feel this way as you seemed very pleased leaving. We ensure all of our customers vehicle are restored to pre accident conditon.