business image

Williams Collision Center

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(18 Reviews)
88
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
88
Net Promoter Score ®

Business Details

Categories
Contact
(704) 531-8888
No Business Hours Provided

Business Hours

* No Time Zone Provided
5701 E. Independence BIvd Charlotte, NC 28212
Williams Collision Center's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(18 Reviews)

SW
gravatar
Shelley W.
SUBA Crosstrek Limited AWD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
10
Williams is the best!
I can’t say enough about using Williams Subaru! An outstanding experience from beginning to end! Highest recommendations! And lovely people too!

DH
gravatar
Daniel H.
SUBA Outback R Touring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2025
verified customerVerified Customer
10
Williams Collision Center
Work was completed in a timely manner! Great communication, quality work!!!

GD
gravatar
George D.
SUBA Outback Premium AWD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2024
verified customerVerified Customer
10
Great place
Great place to bring your vehicle. I would highly recommend them.

PD
gravatar
Pamela D.
SUBA Ascent Premium w/7-Passenger Seating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2024
verified customerVerified Customer
10
Excellent service
Employees are very professional and friendly

TJ
gravatar
Tiffany J.
SUBA Outback Limited XT w/Continuously Variable Transmi
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2024
verified customerVerified Customer
10
Customer for life
I needed repairs after a collision and Crystal and Marie made the entire process so smooth and stress free, from the initial paperwork all the way to the final maintenace review. I will be recommending Williams Subaru to all my friends and family. I'll now be a lifetime customer

KB
gravatar
Katie B.
SUBA Outback Limited w/Continuously Variable Transmissi
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2024
verified customerVerified Customer
10
Sherri and her team are EXCELLENT!!!
They kept me informed of everything and car looked like new when I got it back.

AS
gravatar
Adam S.
SUBA Outback Limited w/Continuously Variable Transmissi
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2024
verified customerVerified Customer
10
Wonderful experience!
I’m so thankful Folgers Williams Subaru was on my insurance list of repair shops! As an extremely loyal customer, I would not have wanted to go anywhere else but my own dealership! As always, they provide excellent service, professionalism, and kindness! I am so grateful that they help make a difficult experience pleasant!

DB
gravatar
David B.
SUBA Outback Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2024
verified customerVerified Customer
10
Subaru colllision repair
Work was done with excellence and ahead of scheduled.

RL
gravatar
Robert L.
SUBA Ascent Touring w/7-Passenger Seating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2024
verified customerVerified Customer
10
Excellent and thorough repairs; great team
I had not used Williams Subaru before damage was done to my Subaru. I would use them for repairs to any vehicle going forward. The team was very helpful, including coordinating rental with Enterprise or with their cars on site. The repairs were complete and car looks and runs great. Very good service!

AP
gravatar
Anna P.
SUBA Forester Touring w/Continuously Variable Transmiss
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2024
verified customerVerified Customer
10
Williams Subaru is the BEST!
Fantastic customer service and support!
A+++

JS
gravatar
Johanne S.
SUBA Forester Touring AWD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2024
verified customerVerified Customer
10
Great team and excellent service
It was great, from getting an estimate to scheduling service and picking up my car! Mike Fletcher and Mary Proctor have provided me with excellent service.

CE
gravatar
Cindy E.
SUBA Crosstrek Limited w/Continuously Variable Transmis
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/09/2024
verified customerVerified Customer
2
Horrible
Prices too high, not impressed with skill set.
Crystal K. from Williams Collision Center responded on 05/22/2024 12:23 PM

Mrs Eason we are shocked in the survey response as when you left you were very thankful. We showed you all the of parts replaced and repaired your vehicle back to safety standards. As you may not understand the repair processes we will not complete a repair when safety items are comprised and the inner door of your vehicle was. When you left you mentioned filing an insurance claim. If you do this they would also agree replacement needed. We have all the photos needed to ensure and also showed you the parts replacement at time of pick up. We are shocked and sorry you feel this way as you seemed very pleased leaving. We ensure all of our customers vehicle are restored to pre accident conditon.


SM
gravatar
Susan M.
SUBA Crosstrek Premium w/Continuously Variable Transmis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2024
verified customerVerified Customer
9
Review of Crosstrek repairs
The car looks and runs great.

TK
gravatar
Timothy K.
SUBA Outback Limited w/Continuously Variable Transmissi
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2024
verified customerVerified Customer
10
Repairs to my Outback
From drop off to pic up these people are very professional. I would recommend this company for any auto repair.

RB
gravatar
Raymond B.
SUBA Outback Onyx Edition w/Continuously Variable Trans
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2023
verified customerVerified Customer
10
Great service
Sherri and all the staff at the collision center are great. The car looks as if nothing happened to it. The best part was getting in my car and finding a thank you card from the collision manager.

Displaying Review 1 - 15 of 18 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.