business image

Wick Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(509 Reviews)
96

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
96
Net Promoter Score ®

Business Details

About

We offer complete maintenance and repair services on most domestic and foreign cars, sport utility vehicles (SUVs), and light trucks. We work by appointment so we can provide same-day service on most repairs, and we make every attempt to accommodate walk-ins as we are able. All of our automotive technicians are ASE certified. We offer complete maintenance and repair services on most domestic and foreign cars, sport utility vehicles (SUVs), and light trucks. We work by appointment so we can provide same-day service on most repairs, and we make every attempt to accommodate walk-ins as we are able. All of our automotive technicians are ASE certified.

Categories
Domestic Auto Repair, Import Auto Repair, Diesel Services
Contact
(815) 227-4289

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
2742 22nd St Rockford, IL 61109

Affiliations

ASE
ASE - Master Certification
Technet
Wick Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(509 Reviews)

TW
gravatar
Tessa W.
Rockford, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/24/2024
0
Horrible service DO NOT RECOMMEND!!
Needed rear suspension looked at. Was told when I arrived the mechanic needs to ride with me so I can explain what I feel and see. I had previously explained the issue and repeated the issue after explaining I have to work and pick up a rental car. When I brought my key in the office a dog was barking non stop and I was told that is just how the dog is and We have to deal with it. They called me an hour after leaving stating nothing is wrong with my SUV. I was referred to them by an old friend I asked her if she has had problems from the them in the past. She said never! Moments after the convo with my friend I receive a text “ We could not duplicate the issues you described on your vehicle. Based on the conversation we had with Paty, we do not feel we are the type of shop you are looking for. There is no charge for today. Your keys are in your cup holder, you may pick it up at any time.” I did not leave my key in my car I left it in their possession as Illinois has a law you cannot leave your keys in your car when it's parked and unattended. This was very unprofessional and uncalled for.
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