Westway Ford's Reviews

1.4

(25 Reviews)

Write a Review

Recent Reviews

Marco G.

Hurst, TX

11/26/2024

This agency sells you trucks with lies

This agency sells you trucks with lies. The seller Jordan, the financial Ana and the supposed manager Herson or Gerson. They are a scam, the 3 of them cover each other and tell only lies to sell you. Right now there is a serious problem and no one has contacted me. Ana and Jordan say that Gerson or Herson is the greatest authority in this Westway Ford agency in Irving. These 2 characters say that no one else can talk to me. And Gerson or Herson. He hung up on me. I have evidence of everything I am saying. Gerson or Gerson is not qualified to serve a client, much less to be the manager of that place. I hope that the general manager contacts me as soon as possible. I have been waiting for more than 8 days for someone to talk to me.

Isaac S.

Dallas, TX

01/13/2024

Fire everyone !

My name is Isaac Stubbs. I'm writing this email to express my dissatisfaction with the sales experience and demand the repair of my vehicle. I have communicated my concerns to the State licensing department for commercial automotive dealers and have copied them in this email for reference as this is required in the formal complaint process.

I had an unpleasant experience when my vehicle was brought into service on 04/23. It remained there until 12/30/23. After I picked up the vehicle on 12/30/23, the check engine lights came on after two hours. I took pictures of the lights and sent them to the service advisor's cell. I received a call from the service advisor on 01/02 Tuesday and informed them of the problems I was experiencing. They suggested I take it to another dealership, but I refused as I wanted Westway to fix the problem since they last serviced my vehicle.

I was informed that my warranty had expired since 09/11/23. I asked why I wasn't notified of this and was told that the service department had done everything they were supposed to do. I asked to speak to the manager of the service department, and I was directed to the finance department. Essentially because the vehicle had been in service for over 8 months which the warranty had expired. Shawn said finance could extend my warranty, so I spoke to Mrs. Angel Noguez in finance, who told me that the service department had lied to me and that they had no control over the warranty. She advised me to call the mechanical protection plan (MPP).

I called (MPP) and spoke to a representative named Robert, who informed me that my labor was still covered under the warranty and that the service department needed to diagnose the problem to determine if it was a mechanical error or human error. I tried calling Shawn who is in the service department to communicate this to him, but he has not returned my calls at any time.

I visited the dealership and expressed my frustration and concerns to Shawn, who lied to me, saying he would send a tow truck to pick up my vehicle for repairs since the vehicle is inoperable. He said I should expect it on Monday or Tuesday of this week, but I have not received any calls or texts, and it's already Wednesday.

I am trying to handle this situation as diplomatically as possible. However, if I don't receive any response, I will escalate this matter further by making this public on all social media platforms and other appropriate channels.

Elizabeth W.

Irving, TX

01/02/2024

Untrustworthy

I would not recommend anyone buy a car at Westway Ford. After owning mine less than 1 month, it has had multiple issues that should have been noted and addressed in the "172 point inspection" they claim to do on their pre-owned cars. Within the last month, I've been sold a car with dangerously overinflated tires, and the check engine light came on 2 weeks after purchase.

After multiple attempts to reach out to Westway for assistance via phone, in person visits, and emails, they have either not responded or given me answers that any legitimate mechanic would find laughable. I discussed my concerns with Melina Gonzalez and Kyle Wenzel in person multiple times, and reached out to Dustin Egbers and Azalia Nava via email, and received no response from either.

After receiving no support from the dealership, I took the car to an independent mechanic, who has estimated it will be at least $1000 to fix the issues with the car I just spent $17K on after Westway assured me that it was safe and in good working condition.

I cannot emphasize how much I would caution anyone against buying a car here. My experience has been horrible, and Westway has made no effort to correct the issues caused by their oversight and negligence. Customer service/support here is nonexistent as soon as you write them a check, go anywhere else.

Christopher T.

Lavon, TX

12/15/2023

Shady safety inspection

I bought a used F250 from westway that had a dual steering stabilizer already installed. Whoever installed it butcherd the steering and the stabilizer bracket broke. I returned the truck to be fixed and was given the truck back with only the bracket replaced. The bar connecting the tie rods was never replaced. EXTREMELY DANGEROUS!!! Westway obviously doesn't care about customer safety!

John B.

Colleyville, TX

06/22/2023

Sales Manager screamed at me for asking for two Ignition Keys

I bought a 2022 F150 from Westway and upon leaving with the truck, the salesman handed me one key fob. I asked where the other key was and he said we only got one key from the previous owner, so you only get one key fob. I said this is unacceptable and I deserve to get two keys. This is a certified pre-owned vehicle. The salesman said he would run it by management and get back to me in a couple of days. He never did. So I went back to the dealership and asked once again for the second key. The salesman went back to talk to the sales manager and after several minutes, he came back and said they would split the cost of another key. I said that was unacceptable and asked to talk directly to the sales manager. The salesman went back again to the sales manager's office and after several more minutes, a man by the name of Ray came out. I could see the expression on his face he wasn’t going to be cooperative. I held up two fingers as he was approaching indicating I want two keys. Up to this point, I was very pleasant but firm with my request for the additional key. At this point, Ray became unhinged and started yelling at me that no one was going to treat him that way. I tried to appeal to him that all I’m asking for is what anyone would expect, two keys, but he continued to yell at me as if I was dirt under his feet. I’ve never felt so belittled in my entire life. All this occurred in the main lobby in front of customers and other sales personnel who appeared aghast that he would scream at a customer who had just spent a lot of money with Westway. I’ll never go back to Westway again and I can only say that I felt like they went overboard to see how little they could do to make me a happy customer. I can buy a key fob and have it programmed by a locksmith for about $165. Westway's cost would probably be closer to $50. I've bought a lot of vehicles over the years, and I cannot ever remember being screamed at by a sales manager just for asking for a spare key to the vehicle I just bought. I only hope this incident becomes known to the owners of Westway.

Charles C.

Bedford, TX

12/31/2022

Bait and Switch

They offered me a deal and I waited 2 days for them to get the wheels repaired on the car I was going to trade for then they called me in to do the deal and while sitting down signing papers, Jeremy the sale manager sits down and tells me now I need to add $4300 cash to the deal or he wont do it! VERY unprofessional, ZERO integrity! And Dustin Egbers the GM refused to talk to me. Also "Shady" Ray as I see he has been coined, gave me a fake email for the GM!

George C.

Bedford, TX

12/31/2022

Won't stand by their Deal and will price gouge

They offered me a deal and I waited 2 days for them to get the wheels repaired on the car I was going to trade for then they called me in to do the deal and while sitting down signing papers, Jeremy the sale manager sits down and tells me now I need to add $4300 cash to the deal or he wont do it! VERY unprofessional, ZERO integrity! And Dustin Egbers the GM refused to talk to me. Also Ray another Sales Manager gave me a fake email for the GM!

Ann N.

Mineola, TX

12/17/2022

Dealer lies

They sold my car have a problem bringing back fixed three times still have trouble they said been fixed same problem .

Bill R.

Mesquite, TX

11/15/2022

TERRIBLE!!!

This place is terrible!
Terrible sales, Terrible managers, and now terrible finance department.
Only word I can say....
AVOID!

Andy D.

Fort Worth, TX

10/19/2022

Ryan Brown was very helpful

Go see Ryan Brown if you’re looking for a new vehicle. He made the process quick and simple.

Bill R.

Mesquite, TX

10/16/2022

AVOID THIS PLACE!!!

This will be my second review, or updated review for Westway Ford.
Last Monday I was simply ripped off by this company. The salesman told me that we had a deal for a 2022 Ford Bronco with me having a trade in, a hold fee and financing through them.

When my wife and I showed up that evening to complete the sale the numbers that were agreed upon that afternoon were not correct, and the $1000.00 holding fee was lost to them. I post a review of the dealership online and received a post form Josh S to reach out to their customer relations division, which I did.
I have yet to hear from anyone from either Westway Ford or the corporate division of their company in response to the matter.’
I WILL ONCE AGAIN GIVE THE READER OF THIS FAIR WARNING…This company is nothing but a CON company!!! I do not know how else to state it. They simply conned us out of $1000.00 with a fake price for a vehicle. Yes, I messed up without getting it in writing, but once again such untrue dealership.
Believe me look at the dealership ratings BEFORE working with or dealing with them. Con is the only word I can think of for them.
Terrible salesman, terrible sales manager…neither I was able to get business card from. TERRIBLE CUSTOMER SERVICE division….
AVOID THIS PLACE OR YOU WILL BE SORRY!!!

Bill R.

Mesquite, TX

10/10/2022

Shady dealership.....CAUTION....mark my words

Per my title SHADY!!!
salesman had no clue what he was doing, just a CON.
His manager was just as oblivious to us "THE CUSTOMER"
Show great deal then pricing changes once ready to complete sale.
Mark my words AVOID THIS PLACE!!! CON dealership here

David P.

Mc Kinney, TX

08/05/2022

1 star is too gracious

A star, even a single one, would imply I have something positive to say... here is my response to a possible auto-email coming from Dustin Egbers, the GM after a horrific experience. I sent the email on July 28th... crickets as of August 5th.

Dustin, I am a little surprised to hear from you. Let me explain why.

On Friday 7/8, I was searching for used Jeep Wranglers on CarGurus. I noticed a Jeep you just received in inventory (think it came in the day prior - at White 2015 Jeep Sahara 4-door with approx 48k miles). I contacted your team to inquire if the Jeep was still in stock and one of your sales personnel, Alex Sarabia, promptly let me know it was still available and proactively sent me a quick video of the vehicle with him in the video... great way to build the relationship.

I let Alex know we were driving from McKinney to see the vehicle. We texted on the drive and my wife and I arrived around 7pm. Alex did his due diligence to qualify that we truly were "in market" to purchase a vehicle... i.e. intent to purchase quickly, financial means and consideration that I would trade in a vehicle as part of the purchase. We text drove the vehicle with Alex. During the text drive, we noted several items: (1) badly scratched window tint on several windows (2) some wobble in the steering wheel when driving, and loose/loud right powered side step.

We came back into the office and then spoke with the sales manager, Ray Delgado, that I would return Saturday morning with intent to (1) have your team value my trade in - 2016 xxxx (2) have my daughter view the vehicle (3) provide time for your team to perform the 152-pt inspection. (I was told that the vehicle just arrived and though detailed, it had not gone through inspection.)

When we arrived Saturday morning (7/9), Alex did a great job meeting us and introducing me to your general sales manager, Chase Bradley, who pulled the VIN and inspected the xxx. I first met with the original sales manager, Ray, who tried to pull a fast one and attempted to add $1495 in "prep fees" to the stated online price of the vehicle and provided a low-ball trade-in value for the xxx (I previously told Ray that I had already run a KBB/CarFax trade in offer and had multiple offers for the vehicle at significantly higher value.) The $1495 "prep fees" almost had me walking out the door - pure "Shady Ray" . He then came back with a revised offer sheet which still wasn't close.

A few minutes later, Chase Bradley walked back into the office and replaced the Ray. Chase and I had a good conversation and were able to negotiate a deal: (1) $40k trade-in value for the xxx - he stated AND knew he could immediately, with minimal prep, turn around and sell the xxx for $44,900 which would still be $1k-$3k below the rest of the market (2) I didn't ask for ANY discount to the list price of the Jeep (3) Chase agreed to fix the wheel wobble, retint the windows, and fix the loose right side automated step and (4) the deal was contingent upon me seeing the vehicle inspection report - supposedly it still wasn't done; no rationale buyer would purchase w/out seeing the inspection report - i.e. what if there were 4mm left on the brakes or something else???

I initialled the offer sheet and Chase and I had a handshake - well, really, a fist bump - on the deal. Chase stated that he had a xxx and that he was excited to have the vehicle hit his inventory.

I left the dealership about noon (12pm) with Chase and Alex telling me that they would call me as soon as the vehicle inspection was done, and, that it could be Monday before the vehicle was ready b/c the window tint and other fixes could take a day.

I heard nothing Saturday afternoon. No problem. I then sent an email to Alex Monday (7/11) a little after 1pm.

I didn't get a response from Alex, but instead got a call a while later from Shady Ray. He stated that "we can't sell you the vehicle b/c there are $6k in repairs that need to be made to the vehicle. He couldn't, in good faith, sell the vehicle to anyone." When I asked what the specific repairs were and could he forward me the inspection report, he made a bunch of excuses, couldn't articulate what they were... just that his service shop told him there were issues. He promptly hung up.

Where there is smoke, there is fire. I can smell BS and he stunk to high heaven of it. I waited for a couple hours, then, I (1) had my son call the dealership and (2) had a friend do the same thing.... feel free to pull your call logs from around 5pm Monday 7/11. They both inquired about the Jeep and were told, sorry, the Jeep has been sold.

Bottom line:
(1) Your sales manager and general sales manager BOTH have questionable, at best, morale compasses... who makes a deal, only to break that deal, and then lie about it??? I certainly know 2 people. AND, amazingly, I was trying to look up names to call to have a conversation and I found Chase Bradley on Linkedin... he saw that I viewed his profile and then had the cojones to try to connect with me on LinkedIn... really???
(2) In today's environment when negative social sentiment is readily shared and re-shared across digital landscapes, you must know that I have the capacity and now the motivation to share my experience and I will share my experience to whomever will listen up the corporate ladder at Berkshire Hathaway Automotive.
(3) When I mentioned to a friend that 7/8 Friday night that my wife and I were heading over to Westway Ford to check out a vehicle, he warned me he had a bad experience there... shame on me for ignoring his warning.

So... if you've read this novela... I ask the question... do you REALLY want my feedback? Or is this an automated nurture email that is triggered 6 days after I got an equally annoying email from an unsuspecting sales person, Daniel Gordon on 7/22 (look at your AMS contact logs on my contact record; or I can certainly forward the email from Daniel). SURELY my record would be tagged as "do not contact... we screwed this person over" in your dealer management system??? Alex, sure as the sun will rise, isn't going to contact me. With all of his 2 months experience, he lost out on "ringing the bell' and earning a commission on the sale of the vehicle to me. But who am I, but one of the possible 300 used car sales a month your team does.

Brett L.

Shallowater, TX

05/13/2022

Scammers

Bait and switch, dishonest sales, markups after the quoted price, vin number is different on the purchase agreement… Ford should drop these guys from their dealerships

Matt M.

Irving, TX

12/30/2021

Insane dealer Markups

This dealer charges massive dealer markups on reserved broncos. They are extremely sketchy. I am amazed Ford has not cut their Bronco, Mustang Mach-E, and ford lightning allocation off. Hopefully Ford will do the right thing and make an example of dealers like Westway.

Displaying Review 1 - 15 of 25 in total