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West Street Service Center

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(190 Reviews)
84
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
84
Net Promoter Score ®

Business Details

About

Looking for an auto repair shop you can count on to keep your vehicle running smoothly? Look no further than Absolute Auto Repair Center! Our team of highly skilled technicians is well-equipped to handle a wide range of services for all types of vehicles.



We understand that dealing with vehicle issues can be a frustrating and
Looking for an auto repair shop you can count on to keep your vehicle running smoothly? Look no further than Absolute Auto Repair Center! Our team of highly skilled technicians is well-equipped to handle a wide range of services for all types of vehicles.



We understand that dealing with vehicle issues can be a frustrating and time-consuming experience, which is why we offer comprehensive diagnostic services. Our team will use their expertise and cutting-edge equipment to quickly and accurately diagnose any issues your vehicle may be experiencing, such as strange sounds, vibrations, or failure to start, and provide an effective solution.



At Absolute Auto Repair Center, our ultimate goal is to help you extend the lifespan of your vehicle through top-quality auto repair services. Whether you need routine maintenance, urgent repairs, or have any questions about your vehicle, our team is always here to assist you!
...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(978) 632-6400

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
240 West St Gardner, MA 01440
West Street Service Center's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(190 Reviews)

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2025
verified customerVerified Customer
10
Great service all the time
Yesterday , I brought our truck into West Street service for an oil change . It was done promptly and they did an excellent job , which they always do . Sofia and Kelly are great and keep the place running smoothly
Bryan C. from West Street Service Center responded on 04/21/2025 09:35 AM

We appreciate your feedback regarding your recent experience at West Street Service Center. It is gratifying to know that your oil change was completed promptly and to your satisfaction. Our team takes great pride in maintaining a high standard of service, and it is encouraging to hear that Sofia and Kelly contributed positively to your visit. Your support is invaluable to us, and we look forward to continuing to provide you with exceptional service in the future.


Verified Customer
Gardner, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2025
verified customerVerified Customer
10
service excellance
Excellent customer service. Always gets the job done right the first time.
Bryan C. from West Street Service Center responded on 04/21/2025 09:35 AM

We appreciate your positive feedback regarding our customer service and the quality of work provided. It is gratifying to know that our commitment to getting the job done correctly the first time meets your expectations. Your satisfaction is of utmost importance to us, and we remain dedicated to maintaining high standards in all our services. Should you require assistance in the future, we look forward to serving you again.


Verified Customer
Gardner, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Check-Up for my Chevy Trax last month
Kindly forgive my tardiness in responding. Your service was excellent from convenient scheduling to a no charge for the check-up of my Chevy Trax.
I am so happy to have a Service Center I can trust.
Sincerely,
Karen Nay
Bryan C. from West Street Service Center responded on 04/20/2025 09:36 AM

We appreciate you taking the time to share your experience with us. It is gratifying to learn that our service met your expectations, from the ease of scheduling to the complimentary check-up for your Chevy Trax. Your confidence in our Service Center is of utmost importance to us, and we strive to maintain a trustworthy environment for all our customers. Should you require any further assistance in the future, please do not hesitate to reach out. Your satisfaction is our priority.


Verified Customer
Templeton, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
Oil Change
As always, attentive to detail.
Bryan C. from West Street Service Center responded on 04/19/2025 09:37 AM

We appreciate your positive feedback and are pleased to know that our attention to detail continues to meet your expectations. Ensuring a high standard of service is our priority, and your acknowledgment of our efforts reinforces our commitment to excellence. Thank you for entrusting us with your needs.


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
Break inspection
Brought in my pick up truck thinking I needed brakes the mechanic inspected my vehicle and said the brakes were fine. I left West St Auto very pleased feeling good knowing that the shop is a honest shop to do business with.
Bryan C. from West Street Service Center responded on 04/18/2025 09:45 AM

We appreciate your feedback regarding your recent experience with us. It is gratifying to know that our team's thorough inspection provided you with the reassurance you were seeking about your vehicle's brakes. Honesty and integrity are foundational principles of our service, and we strive to ensure that our customers leave with their vehicles in optimal condition and with peace of mind. Your confidence in our assessment reinforces our commitment to providing reliable automotive care. Should you require any further assistance or have any additional concerns in the future, please do not hesitate to reach out to us.


Verified Customer
Gardner, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2025
verified customerVerified Customer
10
Awesome as always
Always friendly and they do an awesome job.
Bryan C. from West Street Service Center responded on 04/14/2025 09:36 AM

We appreciate your feedback and are pleased to hear that you have consistently received friendly service and quality workmanship at West Street Service Center. Your recognition of our team's efforts is greatly valued and motivates us to maintain high standards in our service delivery. Thank you for taking the time to share your experience. Your support contributes significantly to our commitment to excellence.


TK
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Tony K.
Gardner, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2025
verified customerVerified Customer
10
Excellent and on time
I’ve been going to W. Street service Center since my uncle Pete closed his business on Union Street. You are the third generation of owners that I have worked with and the quality of workmanship remains as high as it has always been. BBC
Bryan C. from West Street Service Center responded on 04/14/2025 09:36 AM

We appreciate your continued support and loyalty throughout the generations at West Street Service Center. It is encouraging to hear that our commitment to maintaining a high standard of workmanship has met your expectations. Your feedback reinforces the values we strive to uphold as we serve our community. Thank you for being a valued customer and for taking the time to share your experience.


TH
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Tammy H.
Winchendon, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Great service
Great service and staff!!
Bryan C. from West Street Service Center responded on 04/13/2025 09:36 AM

We appreciate your feedback and are pleased to hear that you had a positive experience with our service and staff. Providing excellent service is a priority for us, and it is rewarding to know that our efforts have made a favorable impression. Your support is valuable to our continued commitment to high-quality service.


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Amazing Service
This is the best auto shop around. I have been using West Street For a couple years now. I have never had a bad experience at this shop. Their work is Phenomenal. Every time I pick up my vehicle, it feels brand new. They also send out coupons you don’t need because they are more than reasonable. This shop is the coupon.
Bryan C. from West Street Service Center responded on 04/13/2025 09:36 AM

We appreciate your feedback regarding your experiences at West Street Service Center. It is gratifying to learn that our services have consistently met your expectations over the years. Ensuring that your vehicle feels revitalized after each visit is a priority for us, and it is rewarding to know that our efforts resonate with our valued customers.We also strive to maintain fair pricing without relying heavily on promotional offers, so your acknowledgment in this regard is particularly encouraging. Your support and confidence in our work drive us to maintain high standards, and we thank you for your continued patronage.


CD
Christopher D.
Gardner, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Good service
Excellent service. Never had a problem with Dave Sylvester’s business. Prompt attention and job well done.
Bryan C. from West Street Service Center responded on 04/13/2025 09:36 AM

We appreciate your feedback regarding your experience with our service. It is gratifying to hear that you have consistently received excellent service and that our team's prompt attention has met your expectations. We strive to maintain high standards in our work, and it is reassuring to know that we have succeeded in providing you with a positive experience. Your continued support is valuable to us.


DC
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Diane C.
Gardner, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
10
Excellent Service
Always provides an honest assesment of items that can and cannot be repaired. Always provides exceptional service.
Bryan C. from West Street Service Center responded on 04/09/2025 09:36 AM

We appreciate your feedback regarding the service you have received. It is our commitment to provide honest assessments and exceptional service to our customers. Your recognition of our efforts to maintain integrity in our evaluations is greatly valued. We will continue to strive for excellence in meeting your needs. Thank you for choosing West Street Service Center.


KR
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2025
verified customerVerified Customer
10
Once again , West Street comes through !!
I’m always happy with my service from West Street, Kelly and Sofia are on top of everything and let me know what’s going on , when the part will arrive and when I can expect my vehicle . Very trustworthy . The mechanics do a great job . Thank you
Bryan C. from West Street Service Center responded on 04/08/2025 09:34 AM

We sincerely appreciate your feedback regarding your recent experience at West Street Service Center. It is gratifying to learn that our team members, including Kelly and Sofia, have consistently provided you with timely communication and trustworthy service. Ensuring that our customers are well-informed about the status of their vehicles is of utmost importance to us. We also take pride in the skilled work of our mechanics, and it is encouraging to hear that their efforts have met your expectations. Your satisfaction is a testament to our commitment to providing high-quality service. We look forward to maintaining this standard in your future visits. Thank you for choosing West Street Service Center.


SG
Sam G.
Gardner, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Sam Gonzales
Nice people.
Bryan C. from West Street Service Center responded on 04/06/2025 09:36 AM

We appreciate your positive feedback regarding our team. It is gratifying to know that our staff's approach has resonated with you. Your support is invaluable to us, and we remain committed to providing a welcoming and professional experience for all our customers. Thank you for choosing West Street Service Center.


JJ
Jeff J.
Gardner, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
10
Check over oil change
Always there to help
Bryan C. from West Street Service Center responded on 04/04/2025 09:36 AM

We appreciate your positive feedback regarding our commitment to customer service. It is gratifying to know that our team is consistently meeting your needs and providing the assistance you require. Your continued support is invaluable to us, and we remain dedicated to maintaining this high level of service in the future. Thank you for choosing West Street Service Center.


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
9
Replace starter in Silverado
West St towed me in and got the job done in less than 2 days, impressed with the efficient service !
Bryan C. from West Street Service Center responded on 03/29/2025 09:37 AM

We appreciate your positive feedback regarding your recent experience with West Street Service Center. It is gratifying to hear that our efficient service met your expectations, especially in completing your vehicle's towing and repairs in a timely manner. Our team is dedicated to providing prompt and effective assistance to our customers, and we are pleased to know that you found the service to be commendable. Your satisfaction is important to us, and we value your business.

Offers and Posts
We're revved up with joy to hear your kind words! 🚗✨ Kelly and our team are always here to keep you cruising smoothly. Your trust fuels our passion for great service. Thanks for being part of the West Street family! #TrustWorthyService #AutoCareExperts
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Thank you for the fantastic review! We're thrilled you enjoyed our friendly vibes and helpful reminders! Just another day of keeping your car happy at a cost that won't break the bank. 🚗💰 We appreciate the love! #CustomerCare #WestStreetServiceCenter
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Thanks for the loyalty! 🚗✨ We’re thrilled to have you as part of the West Street family for so long. Our team works hard to keep you rolling smoothly—maybe we should start charging you rent! 😄 #CustomerAppreciation #WestStreetServiceCenter
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🚗⚡️ We're thrilled to hear you had a speedy battery swap! At West Street, we aim to keep you charged up and rolling in no time. Thank you for your kind words! Ready for your next pit stop? 🛠️ #QuickService #AutoCare
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We love hearing that our overnight key drop made your life easier! 🚗💨 Quick service? That's just how we roll at West Street Service Center! Thanks for trusting us with your ride! #CustomerSatisfaction #AutoCare 🌟
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Thanks for the kind words! 🚗💨 We're thrilled to hear you enjoyed our work and friendly vibes. Our team loves keeping your ride in top shape! See you next time for more excellent service! 😄 #WestStreetServiceCenter #AutoCareExperts
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We're thrilled to hear your Mustang is back in top shape! 🚗💨 Our team loves turning 'oops' into 'woo-hoo!' Your happiness is our fuel! Thanks for trusting us with your ride. #CarCare #MustangMagic
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We’re revving with excitement over your kind words! 🚗💨 Thank you for your recommendation and for being part of the West Street family. We promise to keep your ride in tip-top shape! 🛠️ #CustomerAppreciation #WestStreetServiceCenter
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💥 We're all about going the extra mile here! 🚗 Ed and our fantastic team are dedicated to your safety and satisfaction. Thanks for the kind words! Together, we're driving to excellence! 🏆 #CustomerCare #WestStreetServiceCenter
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Happy to turn your car troubles into a quick fix! 🚗✨ A broken CV axle sounds much better than a pricey clutch issue. Thanks for trusting us to get you back on the road! We're here for all your auto woes! #WestStreetServiceCenter #AutoMagic
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Thanks for the glowing review! 🌟 We're thrilled to be one of the best in your book! Kelly and Sophie are always here to help without breaking the bank. Come on down and let us get you back on the road! 🚗💨 #WestStreetServiceCenter #TrustYourMechanic
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We're thrilled to hear you've been with us for over 20 years! 🎉 Your trust means the world to us, and we promise to keep your ride comfy and safe. Here’s to many more years together! 🚗💨 #CustomerAppreciation #WestStreetServiceCenter
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Thank you for the fantastic review! We're thrilled to know our team is making car troubles a little less troublesome ??. Our goal is to keep you on the road and smiling! Let's keep those wheels turning! #CustomerLove #WestStreetService ?
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Thanks for keeping us in the driver's seat for 20 years! ?✨ We’re thrilled to be your go-to for honest pricing and top-notch service. Here’s to many more miles together! ?️ #CustomerAppreciation #WestStreetServiceCenter
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We're thrilled to be your go-to mechanics! ?✨ Efficiency and honesty are our middle names—sort of! Thanks for trusting West Street Service Center with your auto needs. We promise to keep your ride in tip-top shape! #CarCare #TrustThePros
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We're thrilled to hear that you always have a pleasant experience with us! ? Our team aims to make auto maintenance as enjoyable as possible—who says car care can't be fun? ?? Thanks for your support! #CustomerJoy #WestStreetServiceCenter
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Thanks for the fantastic review! We're thrilled to hear your Buick's brakes are in tip-top shape. Remember, brakes are like superheroes—always there when you need them! ?? Enjoy safe travels! #BrakeOnIt #WestStreetServiceCenter
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We're thrilled to hear you had a speedy visit! ?? At West Street Service Center, we strive to make your experience as quick and painless as a pit stop. Thanks for trusting us with your ride! ?️? #CustomerSatisfaction #WestStreetService
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We're revved up about your kind words! ?✨ At West Street Service Center, honesty and friendliness are part of our engine oil! Thanks for trusting us to keep your ride running smoothly! #CustomerLove #AutoCare
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?✨ Emergency brake issues? No problem! We're thrilled you had a quick and budget-friendly experience with us. Your wheels deserve the best! We'll be here, ready to help you again. Thanks for the love! ? #CarCare #ServiceWithASmile
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We always aim for a top-notch pit stop ??! Thank you for recognizing our friendly team and great service! We love helping you hit the road with a smile. See you again soon for more "rev-views"! ? #CustomerAppreciation #WestStreetServiceCenter
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We're all about honesty—just like your Tacoma's brakes! ?️ Thanks for trusting us with your ride. Sometimes rust takes the wheel, but we’re here to steer you right. ?? #WestStreetService #AutoCare
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Thank you for the awesome review! ?? We're thrilled to hear your ride feels brand new! Ed Sr knows how to keep things running smoothly. Trust is our middle name! Your family is always welcome at West Street Service Center! ?️ #CustomerCare #BrakeTime
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?✨Wow, 20 years of trust? That’s no small feat! We’re thrilled to be your go-to spot in Gardner. Thanks for keeping us in your tire rotation! Here’s to many more years of smooth rides together! ?️? #WestStreetService #CustomerForLife
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We're thrilled to hear that you found our staff pleasant and informative! ?? Timely service is our jam! Thanks for the kind words – they're like fuel for our engines! ? #CustomerAppreciation #WestStreetServiceCenter
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We're thrilled you found our team so friendly and our work so awesome! ? We pride ourselves on making every installation look top-notch. Thanks for the shout-out! ?✨ Come see us again for more magic! #AutoLove #WestStreetServiceCenter
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We're blushing! ? Thank you for trusting us with your vehicles for over 40 years! We're thrilled to know we've been your go-to service station. Kelly sends a big wave! ?? #CustomerLove #WestStreetServiceCenter
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Thanks for recognizing our team! ? At West Street Service Center, going above and beyond is just our way of getting your engine purring! ?? We appreciate your support! #CustomerService #GoingTheExtraMile
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We’re revved up to hear you love our service every time! ?✨ Your satisfaction fuels our passion for what we do. Here’s to many more smooth rides! ?️ #GreatService #WestStreetServiceCenter
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Thanks for the feedback! We're thrilled to hear everything went smoothly. Timeliness is key—just like your favorite car running on time! ?✨ Keep cruising with us! #AutoService #CustomerSatisfaction
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We’re thrilled to keep you on the road! ?? Quality work and excellent service are our fuel! Thanks for trusting West Street Service Center—your gratitude keeps our engines running smoothly! ? #CustomerAppreciation #RoadReady
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We're blushing! ? Thank you for trusting us with your rides for over 20 years! ?? We promise to keep the wheels turning fast and your wallet happy. Here’s to many more trouble-free years ahead! #Grateful #LoyalCustomers
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Hey there, Steve! Thanks for the stellar review! We're thrilled to hear you've had such a positive experience with us. ?✨ Your trust means the world to us! #CustomerSatisfaction #AutoMaintenance
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Thanks for the bright review, Greg! Our team's commitment shows and we're thrilled to keep you in the loop with a smile ?. Thank you for choosing us! #CustomerSatisfaction #AutoCare
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Thanks for the stellar review, Dave! ? We're thrilled to hear that our service met all your expectations. Fast, friendly, and fair is what we aim for! #CustomerSatisfaction #AutoCare
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Thanks for the ⭐⭐⭐⭐⭐! We're thrilled you found our service fast and our prices fair. See you next time! ??️ #HappyCustomers #FastAndFair
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? Thank you for the amazing review! We're thrilled to hear about your positive experiences with our team. We promise to continue providing top-notch service with honesty and care. #CustomerAppreciation #AutoMaintenance
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Thanks for the kind words! ? We're thrilled you had a great experience with Kelly. We look forward to seeing you again for all your vehicle needs! #CustomerSatisfaction #FiveStarService
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Thanks for the stellar review, Dr. Richard! ? We're glad we could get that tire fixed up for you in no time. Drop by anytime for top-notch service! #FlatTireRescue #CustomerSatisfaction
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? Thanks for sharing your experience! We're glad we could get your son's car back on the road. Ryan will be thrilled to hear your kind words. We can't wait to have you back! #CustomersFirst #AutoCare
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Thanks for the fantastic review, Kamden! ? We're thrilled to hear that you're satisfied with our service. Your recommendation means the world to us! ?? #CustomerSatisfaction #FiveStarService
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Thanks for choosing West Street Service Center, Dan! ? We're thrilled to hear you had a great experience with us. We appreciate your support and look forward to serving you again! #BestService #CarMaintenance
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Thanks for the love, Ryan! We're glad you had a great experience. Our team is all about making sure everyone drives away with a smile. ? #CustomerSatisfaction #DriveHappy
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Thanks for the 5 stars, Chuck! We're delighted you found our service fast and the price right. Your trust means the world to us! ?? #HappyCustomers #AutoMaintenance
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Thanks for the ⭐⭐⭐⭐⭐ review, Debra! We're thrilled to have been helpful and courteous. Our team is always here to keep your wheels turning smoothly! ?? #CustomerAppreciation #FiveStarService
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Thanks for the love, Tyler! ? We're glad Kell made your visit special. Turtles, cats, and Pandas are cool, but our service is the real rockstar! ?? #CustomerAppreciation #FiveStars
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Hey there, Fran! ? Thanks for the 5 stars! We believe in no surprises when it comes to your car ?️. We'll always give you a heads up. #CustomerSatisfaction #WestStreetServiceCenter
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Thanks for the 5-star review, David! ? We're delighted to hear that you found our service professional and thorough. Looking forward to serving you again soon! #CustomerAppreciation #AutoMaintenance
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Thanks for the shoutout! ??️ Our team is always here to keep your ride in top shape. Your continued support means the world to us! #CustomerSatisfaction #CarCare
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Thanks for trusting us with your car, Nancy! ? We're thrilled to hear that we could help! ?️ #CustomerSatisfaction #CarCare
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Thanks for the 5-star review, Dale & Fred! ? We're thrilled you had an excellent experience with us. Your trust means the world to us! ? #CustomerAppreciation #WestStreetServiceCenter
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Thanks for the 5-star review, Jim! We're delighted to hear you had a quick and efficient visit. ?? We appreciate your support! #HappyCustomers #FastService
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Thanks for the 5-star review, Brian! ? We're thrilled to hear that you had a great experience with us. Your kind words are like fuel to our engines! #HappyCustomers #WestStreetServiceCenter
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Thanks for the 5-star review, Dave! ?? We're thrilled to hear that our exceptional service and friendly staff made your experience top-notch. We're always here to keep your wheels turning smoothly! #AutoCare #CustomerAppreciation
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?Thank you for the awesome review! We're thrilled to hear that Dan provided top-notch service and nailed the diagnosis. We appreciate the recommendation! ? #CustomerAppreciation #AutoCare
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? Thank you for the awesome feedback! We take pride in clear communication and accurate estimates. Let's keep the cars rolling smoothly. ? #CustomerSatisfaction #AutoMaintenance
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????? Thank you for your kind words! We're glad you enjoyed our customer service. We appreciate your 5-star review! ?✨ #WestStreetServiceCenter #Gardner
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