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West Automotive Service Inc.

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(247 Reviews)
97
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
97
Net Promoter Score ®

Business Details

About

If you’re looking for auto repair in Elmhurst, IL, you’ve found us. Here at West Automotive Service Inc. we work hard to earn your trust and loyalty. We know how important it is to find a Elmhurst car service you can rely on, so your satisfaction is our top priority each and every day.

Our professional automotive service offers you
If you’re looking for auto repair in Elmhurst, IL, you’ve found us. Here at West Automotive Service Inc. we work hard to earn your trust and loyalty. We know how important it is to find a Elmhurst car service you can rely on, so your satisfaction is our top priority each and every day.

Our professional automotive service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Elmhurst, we are totally confident that West Automotive Service Inc. is the best option in town!
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Categories
Auto Repair, Auto Maintenance, Oil Change
Contact
(630) 832-3923

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
265 N West Ave Elmhurst, IL 60126-2531
West Automotive Service Inc.'s Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(247 Reviews)

DP
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DAN P.
Villa Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
10
Brakes and roters
Been going here 15+ years, always fixed right the first time

VD
Vince D.
Elmhurst, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
Category: Service
Vince said everything was well done.
Recommended
Chuck K. from West Automotive Service Inc. responded on 01/19/2025 09:35 AM

We appreciate you taking the time to share your thoughts! It's fantastic to know that everything was well done—our team always aims for top-notch service. If there’s anything else we can assist you with in the future, just let us know!


BG
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BILL G.
Elmhurst, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
10
Excellent
I brought my car in for an unscheduled repair. Chuck immediately said he would work on it. The repair was completed in a very timely manner.
Chuck K. from West Automotive Service Inc. responded on 01/18/2025 09:35 AM

We appreciate you taking the time to share your experience! It sounds like Chuck really came through for you, like a superhero without a cape. We're glad that your unscheduled repair was handled quickly and efficiently. We know that unexpected car troubles can really throw a wrench in your plans, so it’s great to hear that we were able to get you back on the road in no time!


DB
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DIANNE B.
Elmhurst, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
10
Excellent service
Great service...have been a satisfied customer for years.
Chuck K. from West Automotive Service Inc. responded on 01/18/2025 09:35 AM

We appreciate your loyalty over the years! It’s always a pleasure to know that we’re hitting the mark with our service. If our team were to give out gold stars for customers, you’d definitely be at the top of the list. Here’s to many more years of keeping your vehicle in tip-top shape!


MP
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MATT P.
Elmhurst, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
10
Replace passenger side mirror
Chuck is my go to car mechanic. I wouldn’t go any where else.
Chuck K. from West Automotive Service Inc. responded on 01/18/2025 09:35 AM

We appreciate your loyalty to Chuck and our team at West Automotive Service Inc. It's great to hear he has earned your trust as your go-to mechanic. With all the twists and turns life throws at us, having a reliable mechanic is like having a map for the automotive wilderness. We're glad to be a part of your journey!


RM
Ray M.
Illinois
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2025
verified customerVerified Customer
Category: Service
Ray said it was done rather quickly and everything went well.
Recommended
Chuck K. from West Automotive Service Inc. responded on 01/15/2025 09:35 AM

We're glad to hear that everything went smoothly and efficiently for you. Quick service is our middle name—well, not literally, but you get the idea! Your satisfaction keeps us motivated, and we're here to tackle any future automotive adventures you might have.


GG
Greg G.
Illinois
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2025
verified customerVerified Customer
Category: Service
Greg said they treat him nicely, they don't cheat him, great place to do business with, very fair, and quality workmanship.
Recommended
Chuck K. from West Automotive Service Inc. responded on 01/12/2025 09:34 AM

We appreciate you taking the time to share your experience. It's fantastic to hear that you felt well-treated and found our pricing fair—those are not just car parts; they're the keys to our business model! We take pride in our workmanship, and knowing it resonates with our customers keeps us motivated. If your vehicle wants to come back for more pampering, you know where to find us!


BH
Bill H.
Illinois
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2024
verified customerVerified Customer
Category: Service
Bill said they have always taken care of him. They are good people and they do great work.
Recommended
Chuck K. from West Automotive Service Inc. responded on 01/04/2025 09:34 AM

We're glad to hear that we've been able to take good care of you! It sounds like we've managed to get the automotive magic just right. Here at West Automotive Service Inc., our goal is to keep vehicles running smoothly and our customers smiling. We appreciate your support and trust in our team – it makes all those late nights and coffee runs worthwhile!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2024
verified customerVerified Customer
10
Trustworthy Mechanic
Chuck at West Auto is a trustworthy mechanic that does a good job at reasonable prices.
Chuck K. from West Automotive Service Inc. responded on 12/29/2024 09:33 AM

It's fantastic to hear that Chuck has made such a positive impression! Finding a trustworthy mechanic is like finding a unicorn in a field of donkeys, and we're glad you've discovered that at West Automotive Service. We're committed to providing quality service without the hefty price tag, and knowing you appreciate that keeps us going. Your support means a lot to us!


DE
Dave E.
Illinois
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2024
verified customerVerified Customer
Category: Service
Dave said he hadn't used them for a while, he'd been doing business with them 30 years or so, and they did good work at fair prices. His fiancée's vehicle had brakes that were mushy, another place said $2100 but this place did the work for just under $1,000, and it was great.
Recommended
Chuck K. from West Automotive Service Inc. responded on 12/28/2024 09:34 AM

It's fantastic to hear that you've been with us for 30 years, Dave! That's longer than some marriages last. We're glad you decided to return and allowed us to put our skills to work on those mushy brakes. It sounds like we might need to send them some motivational quotes. Our team always aims to provide quality service at a fair price, and we're pleased we could save you a significant amount this time. Your trust in us means a lot, and we’re here whenever you need us—just without the mushy brakes next time!


JV
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Jacki V.
Elmhurst, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2024
10
Great Auto Mechanic! Honest & fair
I have gone to West for all my automotive care for over 30 years. They are very honest. Years ago, as a single person driving an old vehicle for 900 mile, one way trips with my kids, I would bring in my van for a trip check-up. They could have told me anything. Instead, they informed me what I needed to do immediately and what could wait. They informed me of parts that eventually would break, and what it would sound like, and at that point, I would need that replaced, but not in a rush. As I said, they could have taken advantage of me. I appreciate the locally owned, friendly owner, their ability to get things scheduled. Only place I'll go
Chuck K. from West Automotive Service Inc. responded on 11/28/2024 09:34 AM

It sounds like West Automotive has been your dependable sidekick on the road for quite some time! We truly appreciate your loyalty over the years and your recognition of our honesty. It's not every day you find a garage that won't steer you wrong, even when the wheels are in motion. We're glad that our team could provide you with not just the immediate care you needed but also the foresight for what was to come. Like a trusty GPS guiding you away from potholes, we're here to keep your journey safe and sound!If you ever need us again, just give a shout. We're here to help keep those road trips with the kids as smooth as possible.


JL
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JOAN L.
Elmhurst, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2024
verified customerVerified Customer
10
Confidence in Service
I have an older Honda and so when I brought in my car for service, I could feel confident that Chuck at West Auto would give it careful attention. He did the needed repairs and maintenance at affordable pricing. I'm happily back on the road.
Chuck K. from West Automotive Service Inc. responded on 11/21/2024 09:34 AM

We appreciate your trust in us with your older Honda. It's great to hear that Chuck provided the careful attention your car deserves, like a seasoned chef preparing a fine meal. Affordable pricing on repairs is our way of making sure you can keep your wheels turning without breaking the bank. Happy driving, and may your journeys be smooth and your fuel gauge always full!


Verified Customer
Elmhurst, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2024
verified customerVerified Customer
10
Excellent work
They have given us excellent mechanical and body work for many years.
Chuck K. from West Automotive Service Inc. responded on 11/21/2024 09:34 AM

We appreciate your loyalty over the years and are glad to hear that you’ve consistently received excellent mechanical and body work from us. It’s customers like you who keep us motivated to maintain our standards. Here’s to many more years of serving you—just think of us as your car's personal pit crew!


CW
Chris W.
Illinois
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/08/2024
verified customerVerified Customer
Category: Service
Chris said it was good. It was good service.
Recommended
Chuck K. from West Automotive Service Inc. responded on 11/13/2024 09:35 AM

We're pleased to hear you had a good experience with us! It seems like we hit the mark on service, which is our goal every time. If there's anything we can do to make your next visit an even better one, just let us know. Here’s to more good times on the road!


DL
Denise L.
Illinois
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2024
verified customerVerified Customer
Category: Service
Denise said wonderful mechanic, honest, trustworthy, friendly, and she is very comfortable they are telling the truth.
Recommended
Chuck K. from West Automotive Service Inc. responded on 10/30/2024 09:34 AM

We appreciate you taking the time to share your experience! It’s great to hear that our mechanic made you feel comfortable and confident in our honesty. Trust is hard to come by—kind of like a unicorn in a mechanics' shop—so we're glad to have earned yours. Rest assured, we'll keep up the good work and continue to keep those wrenches turning with a smile. Your support means a lot to us!


Displaying Review 1 - 15 of 247 in total
Service Coupons and Posts
Thanks for the fantastic review! We love giving your Buick the royal treatment. ?? Timeliness and a friendly smile are our specialties! Here’s to many more years of keeping your ride smooth! #WestAutoMagic #CustomerSatisfaction
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Thank you for trusting us over the years! ?? Chuck’s motto is “honesty is the best policy,” and we’re thrilled to have you as our loyal customer. Here’s to many more years of smooth rides! ? #WestAutoFam #TrustworthyService
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We're blushing! ? Thank you for the kind words! At West Automotive Service Inc., we believe in honest work and being your car’s best friend. ?? Your satisfaction keeps our engines running! #CustomerAppreciation #AutoRepairMagic
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Thank you for trusting West Automotive Service Inc. with your ride! ? We're thrilled you've found your auto home with us. Friendly faces and reliable service—it's like a car hug! ?️❤️ #AutoCare #HappyCustomer
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? We're thrilled that we could keep your car in top shape, George! Preventing issues is our specialty. Thank you for letting us take care of your 40,000 mile check-up! ⚙️? #HappyCustomers #AutoCare
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Hey there! ? We're glad we could sort out the issue with the fuel injector for you. Thanks for your support! We're always here to keep your car running smoothly. #CustomerSatisfaction #QualityService
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Thanks for the 5-star love, Mike! Chuck and the team are thrilled to keep you cruising smoothly. ?? #CustomerAppreciation #WestAutomotive
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Thanks for the trust, Kitt! Keeping your car in tip-top shape is our jam! ?? We appreciate your support and look forward to keeping you on the road. #CustomerAppreciation #AutoCare
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?? Wow! Thank you for the amazing review, Dennis! We're thrilled to hear that you're pleased with the work on your car. Chuck and the team are always here to provide top-notch service. We appreciate your trust in us! #CustomerSatisfaction #AutoRepair
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? Thank you for the 5-star review! Our team was glad to help with the battery light issue and provide a loaner car. We appreciate your patience and understanding. #CustomerSatisfaction #AutoRepair
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? Thank you for your kind words! We're thrilled you had a great experience with us. ? Our team is dedicated to providing excellent service and convenience. ? We're here for all your automotive needs! #WestAutoService #CustomerAppreciation #Elmhurst
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Thanks for the kind words, Joyce! ? We appreciate your trust in us to keep your vehicle running smoothly. #Elmhurst #WestAutomotiveServiceInc #AutoRepair #CustomerSatisfaction
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Thanks for the kind words, Bill! ? We're so glad to have been able to work on your cars and your kids' cars for all these years. We strive for top-notch service and honest pricing. #WestAutomotiveServiceInc #Elmhurst
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