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Wagner Certified Collision Center

Average Score
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(6 Reviews)
54
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Score Details

5 stars
53%
4 stars
30%
3 stars
<1%
2 stars
7%
1 star
7%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
54
Net Promoter Score ®

Business Details

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Contact
(508) 581-5900
No Business Hours Provided

Business Hours

* No Time Zone Provided
700 Plantation St Worcester, MA 01605-2068
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Wagner Certified Collision Center's Reviews
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(6 Reviews)
Write a Review
Recent Reviews
GW
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Gail W.
SUBA Ascent Limited w/7-Passenger Seating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2025
verified customerVerified Customer
10
Gigi W.
Outstanding service ! I was concerned my new Suburu ascent would not look right after areas replaced & painted .. It looks Fantastic ! They kept me well informed on everything !! So happy I choose them !!
Tom L. from Wagner Certified Collision Center responded on 06/23/2025 10:18 AM

We appreciate your feedback and are pleased to hear that you are satisfied with the service and results for your Subaru Ascent. Your trust in our work means a great deal to us.

NA
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Nana A.
Worcester, MA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/26/2025
0
Extremely Frustrating Experience – Poor Communication & Delays
I took my car to Wagner Collision for repairs after being booked a month out for my 3/5/25 appointment. Before the appointment, I was given a pre-estimate, but after Wagner requested a supplement from my insurance company on 3/14, I was never provided a copy. I repeatedly asked for documentation detailing what they were fixing, but I never received anything.

Initially, I was told over the phone that the estimate was around $18,000 and that repairs would take 2-3 weeks. Based on that timeline, I agreed to move forward. However, the delays started piling up. On 3/18, I was told that most of the parts had arrived and that the rest would come in by 3/19. Then, on 3/21, they told me the car had finally entered the repair phase and would be sent to the paint shop soon, estimating a pickup the following week.

Fast forward to today (3/26), and I received a call saying the parts just arrived and that repairs were only now beginning—completely contradicting what they previously told me. Now, they claim it will take another 2-3 weeks, meaning a process initially quoted at 3-4 weeks is now looking closer to 8 weeks.

When I expressed my frustration and told them I would prefer to take my car elsewhere due to the excessive delay, they refused to release my car, despite admitting they have no policy requiring repairs to be completed there. Essentially, they are holding my car hostage.

To make matters worse, the representative I spoke with today was incredibly rude, constantly talking over me and dismissing my concerns. I had to raise my voice just to get a word in. Only when I mentioned involving my lawyer did he finally calm down.

This was supposed to be a simple cosmetic repair (bumper and side panel replacement), yet they will be dragging it out for nearly two months with zero transparency. I have since contacted my insurance company and my lawyer regarding their handling of this situation. I think they are taking on more jobs than they can handle and not being honest with their repair time. Booking me a month out should have been a red flag.

I cannot recommend Wagner Collision to anyone looking for professional, honest, and timely service. This experience has been beyond frustrating, and I would strongly advise others to look elsewhere for their repair needs.
LV
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Livia V.
Webster, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2025
10
Highly recommended
I can't recommend Wagner Certified Collision Center enough for Tesla repairs! My recent experience was fantastic. The team was incredibly helpful and attentive, guiding me through the entire process with clear communication.

They provided regular updates on the progress of my vehicle, which I really appreciated. The repairs were completed on time, and the quality is impeccable—my Tesla looks amazing!

If you're looking for a trustworthy place to get your Tesla fixed, look no further than Wagner Certified Collision Center. They truly deliver top-notch service!
Tom L. from Wagner Certified Collision Center responded on 02/27/2025 02:12 PM

We appreciate your recommendation and are pleased to hear about your positive experience with our team and repairs. Your satisfaction is important to us.

MB
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Marian B.
SUBA Crosstrek Limited AWD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2024
verified customerVerified Customer
10
The only body shop I trust
I've had the misfortune of needing their services a few times over the years. I've never been disappointed with the quality of their work.
Tom L. from Wagner Certified Collision Center responded on 11/01/2024 10:02 AM

It seems like you and our repair shop have a bit of a recurring relationship, huh? We appreciate your trust in us even when life decides to throw a few curveballs your way. Quality is our middle name (well, not literally, but you get the idea), and we’re glad to hear we've been able to meet your expectations. If you ever need us again—hopefully just for a routine tune-up—rest assured we’ll be here, ready to work our magic.

LJ
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Laurie J.
SUBA WRX Premium Manual
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/11/2022
verified customerVerified Customer
0
Below Average Experience
Quality did not match the time it took for work on my vehicle. Lack of communication.
BT
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Barbara T.
Subaru Forester
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/27/2022
verified customerVerified Customer
10
Outstanding repairs.
My car looked brand new when I got it
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