Vollans Automotive, we are conveniently located in Sedro Woolley, WA. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today. Vollans Automotive, we are conveniently located in Sedro Woolley, WA. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today.
Well, the Vollans owner said it would cost a lot less and now they are pushing me to spend the $5500. Call it salesmanship or dishonesty or whatever – I was not happy and just wanted out of this situation. On Monday I called and asked how much it would cost to just pick up my truck. $1091! They agreed to place the transmission in lots of pieces in the back of my truck. When I entered their place of business I found the service manager and another employee with snickering smiles on their faces. I had the truck towed 37 miles away for a cost of $350 – ouch, but it was competitive. And I was done with Vollans Automotive!
The above is factual. The following is not because I’m telling what I learned from someone else. Vollans has other customers who have had very bad experiences. Rumor is they have a pending lawsuit as a result of how they do business.
So I spent $1091 with Vollans (for what?), $350 to have the truck towed and less than $3400 to buy and have the remanufactured transmission installed. Total cost $4841. I still saved $700. And I would have saved $2141 had I never taken my truck to Vollans. And I wasted a week trying to deal with Vollans. And the Vollans transmission could possibly have given me lot’s of trouble. I totally made the right decision. (After making several bad errors of judgement) But it was worth it!
By the way, after almost two months the transmission is working awesome! I highly recommend for you to explore options online – it’s easy and they have a great reputation.
Also, in my opinion, the service manager and owner work as a tag team at Vollans. I got passed to the owner so they could back up each other’s stories in case. Also there is more to this story, I just told the high points. You can read their rebuttal and choose who to believe. By the way, I owned a business and if I had an employee like the Vollan’s service manager, he would have been fired on the spot! You can’t just “say” you’re doing what’s right for the customer. You have to actually do what’s right .