I hope all is well. My name is Keshia Brantley and I have been a customer of the Volkswagen enterprise for a little over 5 years. This email is in reference to a specific location and service advisor who has been committing unethical business practices to generate revenue. I have experienced this treatment and now am currently out of a car by this matter. My issues involving my 2020 Jetta.
I am the owner of a 2020 Volkswagen Jetta. I've been getting my car serviced at this location for over a year. I've had work done under warranty and outside of the warranty in at least 4-5 times with in the past 7-8 months. Visits occurring on 09/03/2024, 10/05/2024, 10/28/2024, 01/09/2025, 03/27/2025 and the most recent 06/18/2025. The visit which occurred on 01/09/2025 I complained about an oil leak and the service advisor "Frank Indelicato" stated they found the problem, and it involved the transmission. The car had supposedly $2,200 worth of work under warranty involving the transmission. I then went and got the car serviced for brake noise (which I was told the new brake pads and rotos needed to be broken in) so I didn't debate. Now forward to June, I take the car to be serviced due to an odd sound, which I mentioned to them it's coming from the engine. The same service Advisor "Frank Indelicato" explains the noise is coming from one place (control arm bushings) bottom of the car, but also states after they fix that problem, they will test the car again and see if the issue is still there. After misdiagnosis the car and spending over $1,400 including $199.95 to diagnosis the car, he then comes back and tell me, the only way to fix the car is by putting in a new transmission. I believe this individual is committing unethical crimes. Relating to intentionally misdiagnosing vehicles to generate revenue.
I would have never thought a German car so brand new who unexpectedly start have transmission issues. I’m a little disappointed at the engineering of the vehicle. On top of that I have $12,000 left to pay off on a car that is no longer driverable.
I have reported this to the BBB & Commonwealth of Pennsylvania. However, I am considering litigation, social media and news outlet because I’m sure there are others who has had this same experienced but never took if further then yelling and fussing. If someone could discuss this matter to help me get this resolved I would greatly appreciate it.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
I hope all is well. My name is Keshia Brantley and I have been a customer of the Volkswagen enterprise for a little over 5 years. This email is in reference to a specific location and service advisor who has been committing unethical business practices to generate revenue. I have experienced this treatment and now am currently out of a car by this matter. My issues involving my 2020 Jetta.
I am the owner of a 2020 Volkswagen Jetta. I've been getting my car serviced at this location for over a year. I've had work done under warranty and outside of the warranty in at least 4-5 times with in the past 7-8 months. Visits occurring on 09/03/2024, 10/05/2024, 10/28/2024, 01/09/2025, 03/27/2025 and the most recent 06/18/2025. The visit which occurred on 01/09/2025 I complained about an oil leak and the service advisor "Frank Indelicato" stated they found the problem, and it involved the transmission. The car had supposedly $2,200 worth of work under warranty involving the transmission. I then went and got the car serviced for brake noise (which I was told the new brake pads and rotos needed to be broken in) so I didn't debate. Now forward to June, I take the car to be serviced due to an odd sound, which I mentioned to them it's coming from the engine. The same service Advisor "Frank Indelicato" explains the noise is coming from one place (control arm bushings) bottom of the car, but also states after they fix that problem, they will test the car again and see if the issue is still there. After misdiagnosis the car and spending over $1,400 including $199.95 to diagnosis the car, he then comes back and tell me, the only way to fix the car is by putting in a new transmission. I believe this individual is committing unethical crimes. Relating to intentionally misdiagnosing vehicles to generate revenue.
I would have never thought a German car so brand new who unexpectedly start have transmission issues. I’m a little disappointed at the engineering of the vehicle. On top of that I have $12,000 left to pay off on a car that is no longer driverable.
I have reported this to the BBB & Commonwealth of Pennsylvania. However, I am considering litigation, social media and news outlet because I’m sure there are others who has had this same experienced but never took if further then yelling and fussing. If someone could discuss this matter to help me get this resolved I would greatly appreciate it.