Volkswagen Bakersfield's Reviews

1.7

(6 Reviews)

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Recent Reviews

EJ

Elie J.

Canoga Park, CA

03/01/2025

1

Bait and switch

Carlos, Aldo, and their internet director are masters of bait and switch.

Will set your appointment for their lease specials and then tell you we sold the vehicle at 10PM last night.

The vehicles were never available. They advertised availability for the ID4 S when inventory was showing the Pro. More than one option were available at 6PM.

MW

Melissa W.

Bakersfield, CA

11/18/2022

0

Brad Baker VW Bakersfield GM

Do no go to Cardinale owned dealerships for service. This GM puts the word SLEAZE in the dictionary.

AN

Ashley N.

Bakersfield, CA

09/17/2022

0

Horrible experience

1.2 mi · Bakersfield · Wible Rd
Open ⋅ Closes 8PM
Volkswagen Bakersfield
3.8
(275)
Volkswagen dealer in Bakersfield, CaliforniaOpen
2,187+
OverviewCarsReviewsUpdatesPhotosProductsServicesDealsAbout
Reviews from the web
Facebook
3.6/5
40 votes
SureCritic
3/5
2 votes
Google review summary
3.8
(275)
Reviews
Allcall
21
drive
16
finance
13
check
9
+6
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Ash
Local Guide·35 reviews·10 photos
11 minutes ago
NEW
If I could give no stars I definitely would. As soon as we got on the lot they were wanting financial information to run it. I hadnt even seen the truck in person yet. They put an associate, Raven, with us and she knew nothing about it. She … More

Jacquelyn Thurston
5 reviews·12 photos
4 months ago
Where do I start?! The experience was wonderful with Ty who was my salesman. It took me a very long time (a couple years) to FINALLY decide what I wanted and that was a VW. From beginning to end Ty was available always and answered my … More

2
Volkswagen Bakersfield (Owner)
4 months ago
Hi Jacquelyn, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Kasie
Local Guide·18 reviews·7 photos
2 months ago
Took my Jetta in because I was having issues with it idling too high and with the suspension. They had my car for a week and then next time I start my car after leaving the dealership my car was doing the same thing it had been before. … More

3
Volkswagen Bakersfield (Owner)
10 months ago
We strive for excellent ratings like yours, which is always our goal. Thank you for taking the time out of your busy day to recognize us at Volkswagen Bakersfield.

Brad Baker
General Manager
bbaker@cardinaleway.com
David Alvarez
1 review
a month ago
It was a great experience. I did have some difficulty understanding the packages on the cars. It led to me purchasing a car without some features due to a package that I didn’t understand, and my rep had some issues understanding the … More

Volkswagen Bakersfield (Owner)
a month ago
Hello David, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
https://www.facebook.com › reviews
Volkswagen Bakersfield - Reviews - Facebook
Lisa Gallegos doesn't recommend Volkswagen Bakersfield. ... Their lack of empathy for their customers is nauseating. They never return calls or keep the customer ...
3.6
(40)
https://www.cars.com › ... › Reviews
Volkswagen Bakersfield Reviews - Cars.com
Reviews · Perfect · Great dealer!! · Bus driver · Would never recommend for new purchases OR service · Do not buy from this company Terrible never again · Troy Davis.
3.9
(18)
https://www.cars.com › Dealers
Volkswagen Bakersfield - Bakersfield, CA - Cars.com
Read reviews by dealership customers, get a map and directions, contact the dealer, view inventory, hours of operation, and dealership photos and video.
3.9
(18)
https://www.dealerrater.com › dealer
39 Reviews of Audi Porsche Volkswagen Bakersfield - DealerRater
39 Reviews of Audi Porsche Volkswagen Bakersfield - Volkswagen, Audi, Porsche, Used Car Dealer, Service Center Car Dealer Reviews & Helpful Consumer ...
https://www.surecritic.com › reviews
Volkswagen Bakersfield | Bakersfield, CA | Verified Reviews - SureCritic
Apr 6, 2019 — Great experience purchasing my Vw, Gill the salesman is very sharp and professional, highly recommend you check them out before you go anywhere ...
3.0
(2)
https://www.volkswagenbakersfield.com
Volkswagen Bakersfield: Volkswagen Dealership in Bakersfield CA | Serving ...
Volkswagen Bakersfield of Bakersfield CA serving Grapevine is one of the best Volkswagen dealerships in CA. Call Sales 661-459-1511.
https://www.volkswagenbakersfield.com › ...
Delano Volkswagen Dealer | Delano VW Dealership
As a Delano VW dealer, Bakersfield Volkswagen is here with a great selection, friendly service, and the best prices on every Volkswagen in stock.
https://www.bbb.org › ca › profile
Volkswagen Bakersfield | Better Business Bureau® Profile
This organization is not BBB accredited. New Car Dealers in Bakersfield, CA. See BBB rating, reviews, complaints, & more.
People also search for
Feedback
https://www.edmunds.com › used-v...
Used Volkswagen for Sale in Bakersfield, CA | Edmunds
Listings 1 - 21 of 4949 — Save up to $12388 on one of 4949 used Volkswagens in Bakersfield, CA. Find your perfect car with Edmunds expert reviews, ...
Related searches
Ash
Local Guide·35 reviews·10 photos
11 minutes ago
NEW
If I could give no stars I definitely would. As soon as we got on the lot they were wanting financial information to run it. I hadnt even seen the truck in person yet. They put an associate, Raven, with us and she knew nothing about it. She sat in the backseat and read the information directly from the website. Then sales manager Aaron lied about the vehicle. It was posted for $23K but after I drove it and said I was interested he said the catalytic converter was stolen the night before and the listed price reflected the missing converter. The price had not been changed and did not reflect the missing catalytic, nor was it listed as is.
He said no worries that he would take care of us as returning customers of Family Motors and we are all family so no worries, hes got our best interest. He said he wanted to continue the professional relationship but you don't start out a professional relationship on lies. They are not Family Motors and haven't been for a few years. Then when talking price he told us I would need to purchase a catalytic converter to be replaced which drove the cost up. The price had not been lowered as he first stated, it was just an opportunity for him to make a bigger commission. He said or I could have it replaced after the purchase on my own.
It is against the law for a dealership to sell a vehicle without a catalytic converter, its against EPA regulations. He argued that it already passed smog, but CA law states that it must be able to pass smog as soon as the vehicle leaves the lot. He was clearly pissed when I told him as he walked away and came back with a "deal" on the replacement catalytic.
Again, it said nowhere on the dealer website that the catalytic was missing. It also listed all the specs and included options already installed, but it actually didnt have many of them. It was as if they copy and pasted the information from another similar vehicle. It was like a ploy to get you in the dealership just to be hounded to sign so they could get rid of it. I couldn't even count how many times they told us they had quotas to meet and they are commission based sales, especially Aaron.
Aaron took a backseat to the sale by allowing other inexperienced associates try to close the deal, but definitely wanted his name on it for the commission. It is very unprofessional to pass along their quota need to the customer and telling me numerous times that they are commission based. I don't like being hounded by several employees when trying to make a decision. Especially for a $26K decision. I planned on working only with Aaron because I don't like all the back and forth, it should be cut and dry with all information presented accurately and honestly with him seeing the entire sale.
Long story short, it was too good to be true. The truck was not as listed and it pissed him off when I printed out the information and questioned him about the specs. He had no answer except " I don't know", " I'll look into it", and " the price reflects whats missing". Again, not as advertised and not listed "as is". Over the course of 3 days there were 6 different associates that I dealt with and all of them were pushy for us to just sign. They called and messaged me nonstop trying to instill fear of missing out so I would just sign.
I decided I wanted the truck and started the process only for Aaron and Maria in finance to drop the ball. I gave all the requested financial information and left a $500 deposit just for them to run it once then ignore our calls and texts. Maria called me from her personal phone and said she would work on it then ignored my messages. When we finally got ahold of her the next day she said she was busy with customers the night before. I was also a customer and I was waiting to hear from them on the deal.
Basically they didn't care about our business or as Aaron said "family" as they left us hanging and lost the deal. I never heard back from Aaron or Maria even after calling the main line, his phone and her phone and leaving messages for both. He lied, they lied, and they are not to be trusted. And to to it off, I still have not received my $500 deposit back and can't get ahold of anyone.

AN

Ashley N.

Bakersfield, CA

09/17/2022

0

Horrible experience

1.2 mi · Bakersfield · Wible Rd
Open ⋅ Closes 8PM
Volkswagen Bakersfield
3.8
(275)
Volkswagen dealer in Bakersfield, CaliforniaOpen
2,187+
OverviewCarsReviewsUpdatesPhotosProductsServicesDealsAbout
Reviews from the web
Facebook
3.6/5
40 votes
SureCritic
3/5
2 votes
Google review summary
3.8
(275)
Reviews
Allcall
21
drive
16
finance
13
check
9
+6
Sort by
Most relevant
Newest
Highest
Lowest
Ash
Local Guide·35 reviews·10 photos
11 minutes ago
NEW
If I could give no stars I definitely would. As soon as we got on the lot they were wanting financial information to run it. I hadnt even seen the truck in person yet. They put an associate, Raven, with us and she knew nothing about it. She … More

Jacquelyn Thurston
5 reviews·12 photos
4 months ago
Where do I start?! The experience was wonderful with Ty who was my salesman. It took me a very long time (a couple years) to FINALLY decide what I wanted and that was a VW. From beginning to end Ty was available always and answered my … More

2
Volkswagen Bakersfield (Owner)
4 months ago
Hi Jacquelyn, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Kasie
Local Guide·18 reviews·7 photos
2 months ago
Took my Jetta in because I was having issues with it idling too high and with the suspension. They had my car for a week and then next time I start my car after leaving the dealership my car was doing the same thing it had been before. … More

3
Volkswagen Bakersfield (Owner)
10 months ago
We strive for excellent ratings like yours, which is always our goal. Thank you for taking the time out of your busy day to recognize us at Volkswagen Bakersfield.

Brad Baker
General Manager
bbaker@cardinaleway.com
David Alvarez
1 review
a month ago
It was a great experience. I did have some difficulty understanding the packages on the cars. It led to me purchasing a car without some features due to a package that I didn’t understand, and my rep had some issues understanding the … More

Volkswagen Bakersfield (Owner)
a month ago
Hello David, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
https://www.facebook.com › reviews
Volkswagen Bakersfield - Reviews - Facebook
Lisa Gallegos doesn't recommend Volkswagen Bakersfield. ... Their lack of empathy for their customers is nauseating. They never return calls or keep the customer ...
3.6
(40)
https://www.cars.com › ... › Reviews
Volkswagen Bakersfield Reviews - Cars.com
Reviews · Perfect · Great dealer!! · Bus driver · Would never recommend for new purchases OR service · Do not buy from this company Terrible never again · Troy Davis.
3.9
(18)
https://www.cars.com › Dealers
Volkswagen Bakersfield - Bakersfield, CA - Cars.com
Read reviews by dealership customers, get a map and directions, contact the dealer, view inventory, hours of operation, and dealership photos and video.
3.9
(18)
https://www.dealerrater.com › dealer
39 Reviews of Audi Porsche Volkswagen Bakersfield - DealerRater
39 Reviews of Audi Porsche Volkswagen Bakersfield - Volkswagen, Audi, Porsche, Used Car Dealer, Service Center Car Dealer Reviews & Helpful Consumer ...
https://www.surecritic.com › reviews
Volkswagen Bakersfield | Bakersfield, CA | Verified Reviews - SureCritic
Apr 6, 2019 — Great experience purchasing my Vw, Gill the salesman is very sharp and professional, highly recommend you check them out before you go anywhere ...
3.0
(2)
https://www.volkswagenbakersfield.com
Volkswagen Bakersfield: Volkswagen Dealership in Bakersfield CA | Serving ...
Volkswagen Bakersfield of Bakersfield CA serving Grapevine is one of the best Volkswagen dealerships in CA. Call Sales 661-459-1511.
https://www.volkswagenbakersfield.com › ...
Delano Volkswagen Dealer | Delano VW Dealership
As a Delano VW dealer, Bakersfield Volkswagen is here with a great selection, friendly service, and the best prices on every Volkswagen in stock.
https://www.bbb.org › ca › profile
Volkswagen Bakersfield | Better Business Bureau® Profile
This organization is not BBB accredited. New Car Dealers in Bakersfield, CA. See BBB rating, reviews, complaints, & more.
People also search for
Feedback
https://www.edmunds.com › used-v...
Used Volkswagen for Sale in Bakersfield, CA | Edmunds
Listings 1 - 21 of 4949 — Save up to $12388 on one of 4949 used Volkswagens in Bakersfield, CA. Find your perfect car with Edmunds expert reviews, ...
Related searches
Ash
Local Guide·35 reviews·10 photos
11 minutes ago
NEW
If I could give no stars I definitely would. As soon as we got on the lot they were wanting financial information to run it. I hadnt even seen the truck in person yet. They put an associate, Raven, with us and she knew nothing about it. She sat in the backseat and read the information directly from the website. Then sales manager Aaron lied about the vehicle. It was posted for $23K but after I drove it and said I was interested he said the catalytic converter was stolen the night before and the listed price reflected the missing converter. The price had not been changed and did not reflect the missing catalytic, nor was it listed as is.
He said no worries that he would take care of us as returning customers of Family Motors and we are all family so no worries, hes got our best interest. He said he wanted to continue the professional relationship but you don't start out a professional relationship on lies. They are not Family Motors and haven't been for a few years. Then when talking price he told us I would need to purchase a catalytic converter to be replaced which drove the cost up. The price had not been lowered as he first stated, it was just an opportunity for him to make a bigger commission. He said or I could have it replaced after the purchase on my own.
It is against the law for a dealership to sell a vehicle without a catalytic converter, its against EPA regulations. He argued that it already passed smog, but CA law states that it must be able to pass smog as soon as the vehicle leaves the lot. He was clearly pissed when I told him as he walked away and came back with a "deal" on the replacement catalytic.
Again, it said nowhere on the dealer website that the catalytic was missing. It also listed all the specs and included options already installed, but it actually didnt have many of them. It was as if they copy and pasted the information from another similar vehicle. It was like a ploy to get you in the dealership just to be hounded to sign so they could get rid of it. I couldn't even count how many times they told us they had quotas to meet and they are commission based sales, especially Aaron.
Aaron took a backseat to the sale by allowing other inexperienced associates try to close the deal, but definitely wanted his name on it for the commission. It is very unprofessional to pass along their quota need to the customer and telling me numerous times that they are commission based. I don't like being hounded by several employees when trying to make a decision. Especially for a $26K decision. I planned on working only with Aaron because I don't like all the back and forth, it should be cut and dry with all information presented accurately and honestly with him seeing the entire sale.
Long story short, it was too good to be true. The truck was not as listed and it pissed him off when I printed out the information and questioned him about the specs. He had no answer except " I don't know", " I'll look into it", and " the price reflects whats missing". Again, not as advertised and not listed "as is". Over the course of 3 days there were 6 different associates that I dealt with and all of them were pushy for us to just sign. They called and messaged me nonstop trying to instill fear of missing out so I would just sign.
I decided I wanted the truck and started the process only for Aaron and Maria in finance to drop the ball. I gave all the requested financial information and left a $500 deposit just for them to run it once then ignore our calls and texts. Maria called me from her personal phone and said she would work on it then ignored my messages. When we finally got ahold of her the next day she said she was busy with customers the night before. I was also a customer and I was waiting to hear from them on the deal.
Basically they didn't care about our business or as Aaron said "family" as they left us hanging and lost the deal. I never heard back from Aaron or Maria even after calling the main line, his phone and her phone and leaving messages for both. He lied, they lied, and they are not to be trusted. And to to it off, I still have not received my $500 deposit back and can't get ahold of anyone.

HA

Hector A.

Bakersfield, CA

12/31/2020

Awesome experience

Great experience purchasing my Vw, Gill the salesman is very sharp and professional, highly recommend you check them out before you go anywhere else.

Recommended

CC

Christ C.

Cardiff By The Sea, CA

04/06/2019

OLD SCHOOL Sales Manager Tactics BEWARE

Remember when car dealers used to pull the good cop/bad cop routine? Well they still do at this dealership only I had it between two sales managers. The one on duty refused to honor the price I had offered to me from the guy who was on duty the day prior. He accused me of making up the price I was offered even though I had a voicemail from him with the price in it. SHADY and offensive. Buy from an online company who brings it to your door so you dont get roped into the old school sales tactics.

Not Recommended

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