I dropped my car off for a regular oil change, asked for the keys to be left inside after all work is completed and I will pick it up at night. I called to verify this was going to be done, spoke to 3 people when leaving my keys to ensure this happened. When I get back to my car, keys were not left in the car and I was unable to get to work the next day. Regardless, the work was done adequately just wish the "managers" would listen to their customers.

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Dan V. from Virginia Tire and Auto of Ashburn/Dulles responded on 09/29/2015 08:07 AM

Dear Tania,

I wanted to take a moment to introduce myself. I am Daniel Viteri, Manager of Virginia Tire & Auto of Ashburn-Dulles and I’m writing to tell you I am very sorry that your recent experience with us was disappointing.

Virginia Tire & Auto has always made taking care of our customers our top priority. Regrettably, during your last visit we did not live up to our very high standards. We are taking what happened very seriously and are absolutely committed to making sure that your experience was isolated.

Should you have any further questions or concerns, please call me at (703)840-1016 or send me an email at dviteri@vatire.com.

With my sincerest apologies,

Daniel Viteri, Manager